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“Fairfield Inn Asheboro - Not My Favorite Marriott” 2 of 5 stars
Review of Fairfield Inn & Suites Asheboro

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Fairfield Inn & Suites Asheboro
2.5 of 5 Hotel   |   920 Executive Way, Asheboro, NC 27203   |  
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Ranked #2 of 7 hotels in Asheboro
Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
“Fairfield Inn Asheboro - Not My Favorite Marriott”
2 of 5 stars Reviewed August 31, 2013

I have stayed at many Marriott hotels over the last couple of years. Compared to the other stays, this one was very disappointing. Even though we requested a high floor, we were placed across from the fitness center/pool and next to vending. I can live with that though. This hotel would have still received an excellent review. The reason for the poor review is the following:

* After a long drive, I just wanted to get a good night sleep. The thin walls with people walking past to fill their buckets of ice kept us awake for a few hours.
* The springs in one of the double beds would make a lot of noise with every turn. I would have expected a lot more quality control from Marriott with respect to the bedding. Squeaking is not a positive attribute for a mattress!
* When awaking the next morning and taking a shower, there was no shampoo. Only two bottles of conditioner. Having shampoo is important to me.
* We then hoped that breakfast would some how redeem the quality of our stay. Unfortunately, it did not. The danish that must have been frozen or refrigerated. They looked good at first, but when we took a bite of them, they were cold (ice cold). Also, the fruit was partially frozen solid.
* Air conditioner made a lot of noise when first turning on. It turned on 4-5 times during the night. It was cool and created a barrier to some of the noise in the hallway though.
* Also, I went to the exercise room. The elliptical machine would make a loud bang sound with every rotation. I think it needs a tuneup.

A couple of positive notes, and important ones, was that the linens (sheets and towels) were clean. Also, the shower was very powerful (makes up a little for the lack of shampoo).

Room Tip: Perhaps try to get on top floor and not get a room near vending area.
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
Kevin H,

Thank-you so much for your review. We strive to always meet and exceed guest expectations. We did not meet your standards nor ours on your recent stay. I have reviewed your stay with all departments to assure that we are always providing the best stay possible. I hope that in the future you will provide us with another opportunity to impress you. If you would like to discuss your stay please feel free to contact me anytime.



Sincerly,

Kathie Moore
General Manager
336-626-9197
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

113 people have reviewed this hotel

Traveler rating
    76
    24
    8
    5
    0
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50
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
smyrna, north carolina
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 22, 2013

The rooms are very clean. The staff is friendly and helpful. They have a computer for guests to use (with a printer). They also have a exercise area and a nice pool area. There are a couple of restaurants within walking distance. We've stayed there on a few occasions and have always been satisfied with the accomodations.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
Roadtripper,

Thank you so much for your recent review. I'm glad that we are your hotel of choice when you are in Asheboro. We hope to welcome you back soon.

Safe Travels,

Fairfield Inn and Suites Asheboro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Top Contributor
76 reviews 76 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 18, 2013

Short trip to the NC Zoo with grandsons. The stay was nice at the hotel once we found it. Lots of constuction and the entry sign was very small. We drove by it, lots of traffic and after turning around had to fight it going back the other way. The Hotel was very clean and the staff was very nice. Kids enjoyed the indoor swimming pool, since it started to rain just after we got there it was really a hit with them.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
jhais28374,


Thank you so much for your recent review. I'm so sorry about the construction in front of our building. They were remodeling the restaurant directly in front of us. I understand how frustrating it is with the traffic on the main road. I'm glad you enjoyed the rest of your stay and we would love to welcome you back in the future.




Safe Travels,

Fairfield Inn and Suites
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Clemson, South Carolina
Top Contributor
76 reviews 76 reviews
45 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed at this hotel during a family visit to the NC Zoo. The hotel is easy to locate, and not far from the zoo. The breakfast was very nice, and the hotel clean and tidy. The staff were wonderfully accommodating as well! The pool was a bit small, and the air conditioner in our room was exceptionally noisy. The hotel was full or they would have changed our room.

Room Tip: Be sure to ask if the A/C unit is quite when cooling or heating.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
bagator1,

Thank you for your review. I appreciate you letting us know about the air conditioner noise. I have had maintenance look at the problem and we have resolved it. We are so happy that you enjoyed the rest of your stay and hope top welcome you back again.

Safe Travels,

Fairfield Inn and Suites Asheboro
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Lynchburg, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2013

My family and I used this hotel as an over-night stay on our way from Massanutten to North Carolina State Zoo. We checked in late (11:15pm) but check in took less than 3 minutes. There is an indoor pool and hot tub, and outdoor pool. We were literally greeted at the front door by a staff member who offered my 3 children FREE ice cream. That won instant BONUS points with them. The hotel was approx. 5 miles from the zoo. That won instant BONUS points with us. The desk clerk was very helpful and friendly. The room was very clean and a perfect size for the 5 of us. The beds were soft; perfect for a sore body after full day of driving. The BEST part....a FULL...HOT breakfast the next morning!!!! Sausage, eggs, FRESH waffles, cereal, fresh fruit, OJ, COFFEE. This hotel will definitely be a must stop for our family anytime we are in the area.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
1busymommanurse,

Thank you so much for your review. We are so happy you enjoyed your stay. I'm glad you liked the ice-cream the staff thought that would be a great treat in the summer. We hope you always choose us when you are in the area.


Safe Travels,

Fairfield Inn and Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 3, 2013 via mobile

Uses this hotel as a stopping point between WV and myrtle beach....got in late but check in was a breeze...hotel was easy to find and appears to be extremely new...the room was immaculate...a very nice breakfast was prepared the next morning. I will most certainly make this our hotel from now on as the halfway overnight stop...great job guys, we most certainly will be returning...

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
DavidK83,

Thank you so much for your review. We are so happy you enjoyed your stay here. We strive to always provide a clean room and wonderful breakfast. All of us take pride in making sure our hotel is a home away from home. We hope to welcome you back soon.


Safe Travels,

Fairfield Inn and Suites Asheboro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2013

WONDERFUL HOTEL.......STAY HERE IF LOOKING FOR A GREAT HOTEL. Stayed here for a wedding in late July and the staff is fantastic. We got there Thursday night and we had reserved a suite but they lost reservations and sold our room....minor flaw because the staff was very helpful and friendly about it...short but sweet stay

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathie M, General Manager at Fairfield Inn & Suites Asheboro, responded to this review, September 2, 2013
Trace K,

Thank you for your review. I'm so sorry that your reservation was not in place when you checked in. I'm so happy that we were able to correct it. We are thrilled that you enjoyed your stay and would love to welcome you back again

Safe Travels,

Fairfield Inn and Suites Asheboro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Asheboro

Address: 920 Executive Way, Asheboro, NC 27203
Phone Number:
Location: United States > North Carolina > Asheboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Asheboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Asheboro 2.5*
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Asheboro
Fairfield Inn & Suites Asheboro Hotel Asheboro
Fairfield Inn Asheboro

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