We arrived to the Fairfield Inn and Suites about 7pm at night after a 3 hour drive from Greenville, NC. The hotel is a very good area and is in the same parking lot as a Holiday Inn Express and Hampton Inn. There are numerous restaurants close-by and even a drug store behind the hotel (I think it was a Walgreens or Rite Aid). We are had very quick check-in which was very pleasant. There were people in the lobby enjoying some free beverages and cookies. We went up to our room and quickly left to go grab a bite to eat. When we returned, our room smelled of smoke. Even though we were in a non-smoking room, the smell of smoke was quite strong. It appeared as though someone was smoking in their hotel room and it was traveling through the air vent system in the bathroom. We got in late so we did not even bother changing our room as our toddler was already sleeping. The room was very clean, air worked great and beds were comfy. TV was a flat screen and the room had a small refrigerator and microwave. Continental breakfast in the morning was more than sufficient. A wide variety of foods such as waffles, bagels, juice, milk, cereal, eggs, yogart, etc. We did notice that a bag of free popcorn from the main lobby was spilled in the elevator the evening before. In the morning and even after check-out, the popcorn was still not picked up in the elevator.
Upon check-out, we told the lady of our room smelling like smoke and she was more than concerned that we did not come down and as for a room change as they certainly would have done that. As we walked out, the desk clerk ran out and asked us if we were going to the zoo. She said that since our room smelled like smoke, she gave us all free passes to the zoo and free passes for yogart!!! That saved us a lot of money!! We couldnt have been happier. It was a very pleasant stay with really no troubles. We would definitly stay there again since the room rate was VERY affordable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs. Sherry G,
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Thank-you for taking the time to write a review on our property. I apologize for the smoke smell and understand that can be quite uncomfortable. We do have a 100% smoke free property, unfortunately that doesn't always happen. We are glad that you enjoyed the rest of your stay and hope we see you again in the future,
Fairfield Inn and Staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.