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“Great Place” 5 of 5 stars
Review of Candlewood Suites Apex Raleigh Area

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Candlewood Suites Apex Raleigh Area
2.0 of 5 Hotel   |   1005 Marco Drive, Apex, NC 27502   |  
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Ranked #2 of 6 Hotels in Apex
Cleveland, TN
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Great Place”
5 of 5 stars Reviewed June 14, 2012

My husband travels for business. We stayed at this hotel for probably 3 months or so... The staff were super nice, always greeting you and making sure everything was good. The rooms were clean. The hotel was rather new so that's always a plus. They have a great kitchen, and flat screen TV's. The laundry is free! The workout room was great, sometimes there would be no towels in the work out room, but that's not a huge deal. The only issue we had wass the fire alarms, I can't begin to tell you how many times we had to evacuate the hotel due to the fire alarms going off. Most of the time it was when people would cook bacon or something and smoke up the room. It was a great way to meet other hotel guests. :) But waking us up while we were sleeping was never a fun time to evacuate for a non-fire realated incident. Other than that, it's in a good location.. close to shopping and grocery stores and close to all the hustle of Raleigh. Great hotel, great staff, as always overall pleased with Candlewood Suites and Priority Club Hotels.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review, November 6, 2012
Thank you for review. We are so glad that you enjoyed your stay at the Candlewood Suites in Apex NC. Your safety and comfort are our highest concerns. I'm glad that our friendly staff made you feel comfortable while you were traveling with your husband on business. The fitness center and free guest laundry are two of our features our guests love. Earning Priority Club points is an extra reward for you to enjoy in addition to all the comforts of home. Please stay with us again for your long term or short term needs in the Apex/Raleigh area.

Safe travels,
Henry Ogburn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
    12
    9
    3
    1
    2
See reviews for
9
3
5
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Washington, United Kingdom
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 14, 2012

Booked into this hotel with my husband on business. I stayed one week and he will be staying overall for nearly a month. Staff are very accommodating and pleasant. Laundry is free. The only downside which I found a little difficult to understand was that housekeeping is only once a week. If you ask for extras, i.e. bathroom toiletries they will give you more at reception. There is a wonderful patio/gazebo facility at the side of the building with a bbq and full gas supplied for you to cook your own meals. There is a shop with numerous items to either add to your bill or pay cash at reception or in the slot available. There is also a well equiped gym.

Room Tip: It does front onto a four lane highway, so a request for rooms at back could be better option.
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed March 4, 2012

When I checked in, the clerk made it very clear that they didn't want us there. Apparently, they cater to long-term stays (no mention of that on their websites or materials), and were unhappy that I had booked only one night. The clerk then went to great lengths to explain that they are an extended stay facility and three times answered the phone and took reservations while I was waiting, and I had to ask him if we were finished. He waved me away and said, "We're good."
Apparently, we weren't "good," because the clerk never finished checking me in. I found this out the next day when I checked out, and they had no record of me being in the building. The AM clerk then took 20 minutes to check us in and then back out again, even though I told her I was going to be late for my appointment. She just kept saying "bear with me." I think I've bourne enough. Frankly, they should have comped the room since it was their mistake and because my stay was such a burden for them. I'll make sure not to darken their door again.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Apex Raleigh Area, responded to this review, March 26, 2012
CarkIt,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Thank you.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 19, 2012

I had to stay at this Hotel for a night due to my house getting something done to it and the Staff was EXCELLENT. They were SO friendly and accomidating. The manager Henry was such a swell guy and I would DEFINATELY go back and stay again or HIGHLY reccomend this place to out of town visitors.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerville, South Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 3, 2011

The bed and room were comfortable and quite, the staff was eager to please. We had everything we needed!

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs, NC
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 12, 2011

My elderly parents live with us and sometimes my wife and I just need some time alone together. We decided to visit the Candlewood Suites in nearby Apex. It was great as we were able to bring drinks and snacks to keep in the refrigerator, watch DVDs and just unwind.

The hotel is like new, the staff was very friendly and helpful. We saw a lot of other happy guests that come for the week to work at local construction projects. Though we didn't need nor use them, the business services, workout room and other ammenities looked first rate.

We did avail ourselves of their free DVD library.

Room Tip: Anything on the 2nd floor or above affords good privacy.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 20, 2011

Overall, I have nothing bad to say about the facility. I just think it could be taken care of a little bit better. It was a pretty good price for the area as well. I usually stay at the Holiday Inn next door, but the Candlewood was a little cheaper, but there is a difference. Same company, different brand. I would stay here agin. It's clean, safe and everyone I dealt with was very friendly.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Apex Raleigh Area

Address: 1005 Marco Drive, Apex, NC 27502
Phone Number:
Location: United States > North Carolina > Apex
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Apex
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Apex Raleigh Area 2*
Number of rooms: 81
Official Description (provided by the hotel):
A refreshed, comfortable hotel with friendly service. It’s the perfect place for the business or leisure traveler to kick back, relax, and be yourself. Ideal for your extended stay and welcoming to all travel needs. At Candlewood Suites Apex Raleigh, we put the amenities where they really count – in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Enjoy all the Comforts of Home as you unpack and settle in. ... more   less 
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Also Known As:
Candlewood Suites Apex Raleigh Area Hotel Apex

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