I have just come back from holiday staying at this hotel, I have travelled all over the world and can honestly say it is the worst one I have ever had the mis- fortune to stay in.
You are greeted right away by the most unhappy man who starts complaining about the children's excited laughter, he then tried to over charge me 10 TL for the safe.
We were then shown to our rooms they are small to say the least, it was a twin room with a put-u-up bed and a day bed there was no room between the beds, to get in to bed you had to climb in from the bottom, although there were four beds the room only had towels, glasses, duvets and water for two. The balcony only had two chairs on it just as well really because ther was no room for the four of you on this balcony.
Unless you were prepared to get up and go down to the pool or beach by about 7 you could for get about a sun bed they would all have towels on them, there was just not enough to go around.
The restaurant was the worst place of all, the food although pallet able became very boring with the same every night a choice of veal, chicken or fish a large salad table and chips after 14 days this became very boring. The waiting staff were unhelpful, rude and aggressive, I saw an incident in the restaurant were a lady went to sit at a table that the head waiter had reserved for a Turkish family, there were a lot of tables reserved all for Turkish families all of them water front, you certainly were unable to get the same service if you were not Turkish and apparently this was not a service the hotel up held, when this lady sat at the table she was told she could not sit there, when she did not move the headwaiter became more and more verbally aggressive being joined by several of the other waiters, eventually when this lady did not move he had to be restrained by his colleagues to prevent him going for her physically at this point she was reduced to tears and her little boy was clinging to her legs you could see he was really frightened. We were all so angry at this that we reported it to the hotel and spoke with the assistant general manager who was not interested in what we had to say but went on about drunken holiday makers and how when he lived in London how the English all got drunk and then wanted to fight the world he then went on about football hooligans, yet while waiting to see this manager I saw a male member of staff thump a female member of staff in the arm leaving a red mark, it seems to me they are the ones who indorse violence, the restaurant was like a cattle market not enough tables to go around having to wait for a table to become available, the table would not be laid up for you you had to go looking for cutlery to put on your table, if you wanted drinks you had to go and get it your self, there appeared to be a lot of waiters running around busy doing nothing.
The children's entertainment which was for 30 minutes each evening was held on a stag with the Lino bubbling, splitting and with holes in it, this resulted in my 2 year old grandson falling and hitting his chin which needed several stitches in it.
The rooms were clean but all the public areas such as the pool area, beach restaurant were not so.
The staff in this place are the most unhelpful, unfriendly, rude and aggressive people I have ever had the mis-fortune to meet and all supported by an arrogant big got of a manager. Having said this it would not be fair if I did not say that the cleaning staff, security, medical officer and the entertainment team were the most helpful, friendly and were always cheerful.
We were a party of 9 and this holiday cost over £10,000 what a total waste of money.
Do not use this hotel I would hate any body to go through what we have been through.
Have some money to tip the bel boy
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.