Here are the key points of our complaints:


Regarding the Food:

The food was ALWAYS cold, you could touch the bottom of the hot plates on any given day and it was completely inedible
People were off sick with bad stomachs and one was even hospitalized due to food poisoning
There was no choice or service at the single restaurant on the resort


Regarding the alcohol:

The alcohol would run out at 4:30 PM, all we were told was that the beer or the vodka or the gin was finished
There was only a choice of 5 things to drink, gin, vodka, red or white wine, and beer, there was NO OTHER choice, you couldn’t even buy brand name alcohol as there was nothing else there, the local spirits were barely drinkable
All the beverages were lukewarm or warm


Regarding the rooms:

The rooms were in a complete and utter dilapidated state
There were NO towels upon check in
The rooms were filthy and unfinished
It took us 4 hours to get towels from housekeeping
There WAS NO housekeeping, our sheets were never made up or changed, and after we got 1 set of towels they were never replaced with fresh ones
The air conditioning did not work at all, it took over an hour to get a technician to take a look at it and try to fix our air conditioning
Then the air conditioning broke AGAIN and again, it took almost 1 hour to get a technician to come and try to fix the air conditioning, in the process he ripped out part of the plaster around the air conditioning and made a mess in our bedroom and had the a/c on a manual switch and it made a racket like a truck, it still did nothing to cool our room, despite the 35 degree heat
The ELECTRICITY was intermittent, the power would cut out every morning several times where we would lose all use of lights and any electrical equipment
The TV in our room did not work
There were dangerous wires hanging out from unfinished fuse boxes
The room was not finished, the bathroom had a sink that was not attached to the wall properly as it shook and jiggled
There was NO hot water in the bathroom
There were no bathroom matts or rugs to prevent even slipping on the tiled slippery bathroom floor
The fridge did not work and there was no mini bar
We had no safe in our room available to use
The bathroom fixtures were rusted or covered in mould
There was no internet available anywhere, and no telephones, our telephone in our room did not work
The balcony door did not shut properly nor was there a light on the balcony
The elevator/lift did not work
The pathway section between our room 1631 and 1531 was UNLIT at night, which resulted in a dangerous walk down to reception, it resulted in injury and damage to personal property


Regarding the rest of the resort:

The animation team spoke NO English, it consisted of 2 men who ran around the stage with no organization what so ever
There were no activities or entertainment in English, everything was in Turkish, and considering this resort is being marketed to English speaking tourists, it’s a bit surprising nobody on the resort spoke one word of proper English
The hotel shop was looked after by a very young 10 year old child who was rude and very arrogant. He ran the hotel currency exchange counter, and when asked what the standard exchange rate was (currently around £1 = 2.4 TL) we were told it was a minimum of £20 and he would give us 14 Lira! He was trying to cheat us out of money, and when we questioned this rate as we knew what the standard rate was outside, he became brash, aggressive, extremely rude yelling at us and swearing at us.


Regarding the service:


There was no service anywhere
None of the staff spoke English
No house keeping, and if you tried requesting anything it took hours to get a result
We tried contacting the local agent /hotel rep from Yesil Dalyan Travel. We tried contacting them from day 2 of the holiday to try and resolve our problem and to be moved. We rang them EVERYDAY trying to get somebody to come out and see the state of the resort and NOBODY would help us. We tried calling the hotel rep Mr. Aytac everyday, and we were told LIES, nobody ever came out to help us or go to the hotel, we tried calling the Yesil Dalyan head office and nobody would speak English nor did they have any interest in helping us. It took us 5 days of expensive mobile calls to get any response what so ever. That type or response is completely unprofessional, inexcusable, and certainly NOT 5 star standards. When we finally DID get a response, it was too little too late. We were finally moved to the Green Beach Resort in Gundogan on Friday 07/09/2007 – 5 DAYS after we had arrived, and we were leaving on Sunday, 09/09/2007 in which our holiday was pretty much at its end.

Torba itself is beautiful, quaint and quite charming plus the Dolmush into Bodrum was fantastic, easy, cheap and convenient. Any time we spent outside of the resort, which was majority of the time, was fantastic. We spent a day out on a boat trip, went to the water park, spent a day on Kala Beach (free), and went on the Catamaran Disco, was all fantastic because it was outside of the hotel. The down side was that it cost us sooo much money.

You could write a book about it. A lot of people we met who were staying there the same time are now back in the UK trying to get their money back. I spoke to our friends who are still there and had been moved the same day as us, but they were staying for 2 weeks instead of 1 and they said that the Regal now has no food that is being served to customers because the inspector found it unaccpetable, and that came from the local hotel rep. If you want a proper holiday, book somewhere else, the Green Beach where we were moved to our last 2 days was quite nice in Gundogan, much better than the Regal. Aside from it's actual location in Torba and the views, that's about all the Regal has going for it.

Hi, just got back from 2 weeks at the Regal (2nd Sept). We arrived at 4.30am and was greated buy the bell boy who carried our cases from the road to reception, we booked in with a turkish receptionist who understood english pretty well and was given keys for two rooms on the 1st level. The bell boy then carried our cases to our room. The rooms were basic, clean and tidy, with working aircon, new fridge and working TV, what more do you need, you only need them for washing and sleeping in..... My room had a double bed when I had booked a twin room, I asked could I have another bed for my 15yr old son and within 10mins a bed arrived and was made up for my son (bearing in mind it was now 5am, where elese would you get that quick a service!!).

Anyway, that was our first experience of the Regal!

We ended up having a great holiday and met some lovely English people (Fiona, Charlotte, Jo, Brian, Bethan & Louise, Bev & Richard).

There were people complaining and I felt that this had a knock on effect, negativity breeds negativity!!

Here is what was good:-
Views
Pools
Cleanliness
Relaxed atmosphere
Boat trips booked with Andy
Turkish Bath & Massage
Service
Snack bar - burgers, salad & chips

Here is what was average:-
Food - but we ate for 14days without being ill, plenty of fruit & salad and BBQ 5 out of 14 nights
Drinks - poor mixers so we bought our own

What was poor:-
Turkish guests (not staff) - really ignorant

Please don't be put off staying in this hotel, we had a fab time and didn't let the moaners get to us. The bus stops outside the hotel and its under 10mins into Bodrum which is a very busy and noisy resort., it costs you 60p to travel there if you want nightlife and the markets.

We were glad we stayed in Torba which was lovely, pretty, quite & relaxed with beautiful scenery.

The hotel is not 5* in british standards but is easily a 3* compared with hotels I have stayed in Spain.

If you ask they will endeavour to meet your needs, ie... people asked for chips, they got chips, people asked for glass glasses instead of plastic, they got them. Not many hotels react as quickly to requests as the Regal, they are trying really hard to please the British public.

The entertainment staff can be quite funny if you let yourself go, mix in with them and join in the fun, we did and most nights we had a great laugh....

If anyone wants anymore specific info please email me.

Lisa

We were originally booked into Regal Resort but, having read all the poor reviews (and having young 11 year old in tow) decided to switch to Gumbet (Ekin Hotel). We just did not want to risk our 7 day hols in a place described so poorly in so many reviews.

We made a point though of taking an early bus to visit Torba and Regal Resort - and spent an enjoyable time there. Have to say that first impressions were good - views were spectacular. Were greeted by security folks who seemed a bit intimidatng.
We walked through very impressive reception area and looked around the pool and walked up just some of the many steps mentioned in the reviews and, must admit, we was quickly knackered!

Met a really nice English family, who were saying that they had been worried by reviews too but, had actually been relieved that the place tgurned out to be OK. Said the food was "OK" and that the entertainment was pretty naff - but still enjoyable. The rooms, they said, were clean and the kids were enjoying it. Only down side that everyone spoke of was the need to catch a bus into Bodrum or elsewhere to get any outside shopping/evening night life.

We found the place nice and clean, the facilities seemed OK and - bearing in mind what folks were telling us who were staying there, seemed to be a do-able holiday (though definately not a five star hotel by English standards).

We were glad we visited the place and felt we might have made the most of it for a holiday. On balance though, we are so glad we changed to the Ekin Hotel in Gumbet, which we thought was a better resort and (though not perfect) the Ekin was better, all things considered.

We, think, could have had a good holiday at the Regal Resort, but think Torba a bit far out for our choice of family holiday.

All best wishes to anyonme going there - hope you enjoy it.

Just back from the Regal resort, and do not totally agree with all that people are saying. We found the staff really friendly, a bit of a problem with some of the reception staff not understanding us. The hotel is set up for the Turkish market but if you are just looking for a relaxing time then we did have that. The steps are in the shade and unless you are elderly they should not be a problem. We only went to the top pool as it was quiet, and bar staff very friendly. Only run out of beer once. We were never hungry so always found something to eat, plent y of salads, fresh fruit, soup, and crusty bread, someimes difficult to determine what the other food was, so signs would help, and it was not always at its hotest. We had a laugh about it, and none of us were ill. Drinks are limited choice, they only have Beer, wine (not the best), vodka, Gin or Raki. Machines around for water/ fruit juices in the bar areas and dining room. The dining room is basic but it is lovely sitting outside or on the terrace up th stair.
Certainly not 5 star,but we had a good time and met really nice people. Our room was 1521 and we went up 220 stairs from the bottom pool/ restaurant level but you got used to it The top pool was halfway between the bottom pool and our room. Room was basic 2 large beds , aircon and a basic fridge that both worked, balcony very small, but I could put my chair fromthe room out on it. Some of the rooms have no outlook as they are blocked by trees.
Animation team, I cannot comment on during the day but yes mainly set up for the Turkish guests in the shows at night but the kids seemed to enjoy the disco that started at 9:30 pm for 30 mins.
Nothing for teenagers to do but enjoy each others company.
At the Turkish bath I paid £20 for a scrub, followed by an Aromatherapy massage, and then had another srub before coming home. We met some lovely people, Hi Donna & Lee, Brian & Joanne. Brian I am telling all our friends about you serving beers to my husband on his lounger, and Fergie hopes to see you in Edin for a Hearts game. If anyone has any questions they want to ask please get in touch. I will complain about the rep because we never saw him, we went to the welcome meeting and he was not there, and we have not seen him since, but then he would not have sorted the little problems we have as hemust be useless, we did see representation form Hotel4U and it looks like they were doing another looka t the Hotel so i will be in touch with them throuh Next Escapes to tell them what they need to do to make the British people happier, starting with the rating.