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“Great Hotel and Beach Club” 4 of 5 stars
Review of Kuum Hotel & Spa

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Kuum Hotel & Spa
5.0 of 5 Hotel   |   Menemene Mah. Ataturk Cad. No:150, Golturkbuku 48400, Turkey   |  
Hotel amenities
Ranked #8 of 16 Hotels in Golturkbuku
Sao Paulo, SP
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Great Hotel and Beach Club”
4 of 5 stars Reviewed June 27, 2011

If you´re up to chill in the sun and sea that´s perfect location.
Rooms are spacious and with wonderful views of Aegean Sea.
Only problem is the service, still struggling to comunicate and serve well.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 15, 2010

We stayed at the Kuum Hotel for four nights recently in June 2010. The hotel's interior and exterior is gorgeous. The room overlooks the Aegean Sea with ceiling-floor windows, designed in rather cement-y tones like grey and slate; minimalist concept. We stayed in the small room but it was still huge. Bathroom has a rain shower, all round glass walls (perfect for a romantic getaway). The hotel is well spread with heaps of lush greenery. The sea is the pool, although there is another indoor pool in the spa.

The last review on this hotel was written in February. I am guessing they have made some improvements in the interim. A majority of the staff now speak fairly decent English. Sure there are some miscommunications and misunderstandings here and there, but in an area that hardly speaks English, they are doing pretty well. They are sincerely apologetic when they don't get you, and strive to help--all with a smile. You definitely do not need a manager to order a Coke anymore. Besides, they are overstaffed as the hotel is not very packed, which means that they tend to serve you a group (without being in your face). Surely one person in that group will understand. I wouldn't worry too much about the language barrier as highlighted in previous reviews.

However my only qualm with the hotel is that things are majorly overpriced, as noted in the previous reviews. The spa is fine, expect to find the same prices as in London. But, food is rather pricy. Not to worry though, as my partner and I managed to find two nearby towns with ample delicious Turkish food, for the price of one main course at the hotel. And it definitely tastes more authentic. It's about a 5-20 minute walk depending on which town you go to, with supermarkets and stuff so you can get your bottled water, etc. there.

All in all, it's a gorgeous place. Don't be put off by the service/language reviews as below as it seems that this has all changed. In any case, you'll probably be stuck in the beautiful room for most of the day and thus don't need to deal with anyone. And if you do go down to the sunbeds deck (which, again, I believe is due to a change of policy, there are no 'outsiders' sprawling around after a particular time, as mentioned in the previous reviews. There were heaps of sunbeds that were unoccupied), there are quite a lot of waiters/waitresses at the bar who can and do speak English.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 22, 2010

As a landscape architect, I was very impressed with the design of the hotel, it was beautifully designed and detailed, from the architecture to the landscape to the sea... The "u" shaped deck over the water was the best part, perfect setting and the water was warm and clean. We liked that the hotel wasn't right in Bodrum, it was more quiet and I am sure the water in Bodrum isn't quite as clean, plus it is close enough that it is easy to get to with a rental car. The breakfast was good, even if light, but the service was so terrible that we didn't stick around for many more meals.

We had wonderful service everywhere in Turkey but this place was terrible! I don't travel around the world expecting everyone to speak my language, but for a hotel as expensive as this one, I would expect some of their staff to speak some basic English...nope. The only person that spoke English was the woman manager but she couldn't be there to assist us with every interaction.

When my wife picked some empty chaise lounges for us, she was told they were reserved...even though the whole deck was empty...no one ever showed up at that "reserved" spot. The staff didn't seem to have any interest in helping us, trying to order a drink or food on the deck was like pulling teeth. I asked for some help opening an umbrella and I was told it was too windy. 15 minutes later, the same staff person was opening an umbrella for another patron. It didn't seem like the staff was trained or being managed, totally aloof. We struggled through breakfast every morning because they told us there was no English menu...they revealed a menu in English to us on the last day...

They screwed up our reservation thinking that we arrived a day late but that issue seemed to get worked out until we arrived back at our hotel room on our last night and notice that it wasn't cleaned...they still had our reservation screwed up and thought we were checking out a day earlier than we were so they didn't clean our room...even after realizing their mistake, they didn't offer to come clean it...I practically had to beg for clean towels.

I don't recommend this hotel unless they have a serious change in management and their entire staff...

The only credit I can give the staff is trying to get the party boy to turn down his iPod speakers which was disturbing all of the guests...although I think most hotels would have done more after he repeatedly ignored them...he must have been someone really important...or more important than the rest of the guests....

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
München
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 10, 2010

The architecture is perfect. It's clean pure chic. But that's about all this hotel really has to offer.

SERVICE:
The staff speaks fluent Turkish and that's it. It's not joke: we had to get the "Client Relationship Manager" to the restaurant to place the order of ONE DIET COKE because no one understood (neither English, German, French or Spanish) - and my personal impression was that no one really tried or cared about it either.

VALUE FOR MONEY:
The KUUM hotel will charge you extra for pretty much everything. If you booked this five star hotel including breakfast (which you have to do because it is about half an hour car ride to Bodrum and there is not much choice around) you will find yourself confronted with the most humble version of a continental/turkish breakfast. If you care for cereals, musli or bacon & eggs it will cost you nerves to place the order and money because they charge you extra. We felt 4,50 Euro for a cup of cereals is simply outrageous.

ALLOVER:
We left 2 days earlier and felt relieved to get out of this place with it's careless atmosphere. We didn't feel welcome - we felt exploited and fooled.

So it turned out that the last 2 days of our holiday when we spent the night in a 24€/night guesthouse were the best ones. Lovely, kind hosts and friendly people - that's how I got to know Turkey throughout the last years - and you will not find any of this in Hotel KUUM.

  • Stayed September 2009
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 18, 2009

Stayed a week at Kuum. As other have written, phenomenal architecture, beautiful setting but staff need to be taken on a course to even do basic things as understand few words of english. Expect to pay £7.50 for a tea or espresso and at 300 euros per night there are no tea or coffee making facilities in the rooms.
If they change entire staff i might consider going back. Otherwise avoid at all costs.
In fact entire Turkbuku is a bit weird, has a nickname of Turkey's Saint Tropez but it is far far from it. Take Turkish Dictionary with you.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 14, 2009

First of all, Kuum is not exactly in Bodrum. It's NEAR Bodrum, but apparently in Turkey they are very liberal in describing geography. We joked that Kuum was in Bodrum County. The hotel is spectacular. The property is right on the water, each room has an amazing view, the rooms are very sexy, contemporary and spotless. The hotel allows locals and day-trippers to use the beach and facilities, so by the time we finished our leisurely lunch, all the chair and lounges were taken by "foreigners." The staff should set aside an appropriate number of chair for hotel guests. At $600/night is it too much to ask for a deck chair? When we requested 2 chairs from the attendant, he ran off and ignored us. In fact, the staff is the big drawback at Kuum. They seem disorganized, un-managed and disinterested in the wants, needs and desires of the guests. A beautiful place indeed, but service and pricepoint aren't where they should be.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, FL
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed August 12, 2009

I think our fatal error was staying at Kuum after staying at the W Hotel Istanbul. even though the W is by no means of the same amazing style, the service was so, so superb. don't expect the same at Kuum.

aside from the most amazing hotel design (you pay for the design), the service is very poor. it takes 3-4 people to check into a hotel that has a few dozen rooms. plus, there are SO many day-trippers (albiet from squillion dollar yachts) that they consume all of the deck chairs. the management does NOT favor those paying $900 a night over the yacht owners.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kuum Hotel & Spa

Address: Menemene Mah. Ataturk Cad. No:150, Golturkbuku 48400, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Golturkbuku
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Golturkbuku
#7 On the Beach Hotel in Golturkbuku
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kuum Hotel & Spa 5*
Number of rooms: 60
Official Description (provided by the hotel):
Kuum Hotel & Spa Bodrum is situated on the Bodrum Peninsula. This designer hotel offers luxurious rooms with a private balcony featuring panoramic views over the bay and the Aegean Sea. Facilities include an extensive SPA.The rooms at Kuum Hotel & Spa Bodrum are decorated with handmade designer furniture and carved natural stones. All rooms have free Wi-Fi, a flat-screen TV with satellite channels, and an iPod docking station.Guests can get a relaxing massage at the spa, which also features an indoor pool, a fitness centre, and a Turkish bath. Kuum Hotel’s wooden deck covers an area of 2000 metres and has direct sea access.The Kuum Restaurant offers international gourmet cuisine, including fresh seafood dishes. Guests can enjoy a tropical cocktail at the Lounge Bar.The city centre of Bodrum is 18 km from Kuum Hotel & Spa Bodrum. Free private parking is available on site. ... more   less 
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Also Known As:
Kuum Hotel & Spa Turkey/Golturkbuku

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