We agree with your Cheltenham visitor, the food was good, but after a week it got boring and felt because it was the end of season they were emptying their freezers.
Our main criticism was the number of ferile cats in the dining area. We counted at least 8 at breakfast one morning, so we moved into the room where the buffet was served, they were not allowed in there.
We were lucky, we did book a first floor room, which had a lovely big balcony and was a nice big room with plenty of storage space, plenty of hot water all day, the down side was no ceiling light, and no lighting on the side where the dressing table was. There wasn't a communal lounge where you would normally retire to after dinner.
There was no loud music when we were there. Weather was fantastic, light jacket needed in the evening.

Overall the hotel and service was okay. The room was comfortable and clean with lots of hot water and good air-con. Unfortunately, we found more negatives than positives with it. I will reiterate the other reviewers comments that the lovely beachfront area was spoilt by the persistent loud music. We complained to both our rep and the hotel manager and they explained that teh beach bar area was managed separately so therefore out of their control..... In the end we just decided to go out everyday to get some peace and quiet elsewhere. We are not prudes, but just wanted to enjoy some peace, reading a book on the beach. The holiday was MIS_SOLD to us by Thomas Cook as an 'Escape' hotel!

We also paid for breakfast which was poor; the same sad offerings every morning.

We stayed in the Okaliptus earlier this month. We booked via First Choice and flew via Manchester.
The communal areas are lovely, very pretty walkways covered in flowers. The staff are very friendly and they all have a good command of English. There were lots of lots of Dutch tourists as well as a few German and of course British. We stayed half board. The breakfast's were OK but got a little dull after a week. Choice of branflakes or cornflakes, natural yoghurt, stewed fruit, honey, bread rolls, scrambled egg, sausage or bacon. Also a choice of orange squash or fruit of the forest squash. Plus coffee and tea. The dining room was very clean and the tables were cleared very quickly.
The pool area was quite overgrown and offered lots of dappled sunshine. The pool was lovely and cool and of an average size. The bar area was great, comfy seats, swing seats and lots of cushions, which spilled out onto the beach. However, the bar staff insisted on playing the most horrific dance jungle music which completed ruined the peace. We asked lots of time for them to change it but it was all the time. We eventually moved to a much quieter bit of beach further down.
The rooms were disappointing. We were on the ground floor, and we had a pathetic terrace which was so massively overgrown it got no sunshine at all. Our view was a wall, which was about two feet from the patio doors. Subsequently the room was very dark and was incredibly damp. The hot water also kept running out and after four days of me and my partner complaining we got moved - although it was the day before our final day! Our new room was much nicer as it was on the 1st floor. You MUST push for a room on the 1st floor, NOT the ground floor as we had some friends who had similar problems in another ground floor room.
All in all it was OK. I love sitting on the terrace / balcony in the evenings and enjoying the sunshine in the morning but I couldn't do that here which was a nightmare. I wouldn't go back. Bitez was great though - I highly recommend a restuarant called VONA. Great staff and fab food.