Where do I begin? Well, firstly I had read reviews and most said the complex was lovely. Ok, I will admit the pool area is lovely but thats as far as it goes. I would rate it 1 star and not 3 star. We booked 2 two bedroomed apartments and stayed for 2 weeks from mid July. I never saw such basic furniture in my life. The Direct Holiday advert stated 'tastefully furnished apartments'. These were anything but. If my son came home from his 1st year secondary school wookwork class having made it I would have given up hope of him ever passing the subject. The beds were the ones we laughed about 30 years ago when we booked a cheap holiday - cement base with a matress on top. The single mattresses were all lumpy, the pillows had seen better days, the windows wouldn't open, the doors wouldn't lock. During our two weeks both the handbasin and the toilet leaked. The apartment was to sleep 6 but there were only 3 cups, no cereal bowls, one saucepan and 2 little rings to cook on. The kitchen table would only seat 2 so everyone else ate on the balcony. There was no couch as such in the living area - just the 2 single beds. The permanent concrete bases prevented you from moving them so the bed also became a seat at the kitchen table. The kitchen table is also a permanent fixture.
But to top it all the electricity kept fading. It was as if there wasn't enough supply to go around. So then they started cutting it out for a few hours at a time. Of course this meant no air conditioning in temperatures of 50 decgees plus. The rep said it was an electrical fault in the area but we know that other apartment blocks didn't have the trouble we had.
The ancient air conditioning units got so confused with the electricity supply (or lack of it) and all the fading up and down, they gave up the ghost. So for 7 days we had no air con in 2 of our 4 bedrooms. We finished up dragging mattresses into the other 2 rooms and sleeping on the floor. Management and the rep didn't exactly rush to get things sorted. Our food had to be dumped because of the lack of electricity - you'd be amazed how fast things go sour in a fridge that isn't cold. The bar had no ice and the restaurant also had to stop serving food one evening. They obviously never heard of a GENERATOR. Then the rep didn't turn up in the middle of the crisis, with numerous families freaking out. After several phone calls, eventually, day 5 of our holiday, a Thomas Cook supervisor had to come to the complex. We got complaint forms. We were assured the electrical problem was sorted but well into the 2nd week, the electricity was being switched off (in the dead of night - but with no air con you soon woke up in a ball of sweat). One iar con unit was fixed on day 5 of our holiday, the 2nd wasn't fixed until day 8.
Someone forget to tell the bar staff that just because we are Irish, we don't have to pay Irish prices. 8 Turkish Lire for a 125 ml glass of wine and 6 Turkish Lire for a glass of beer. at a rate of 2.11 TL to the euro that works out quite expensive.
To be fair, the staff are all working with less than adequate resources. Obviously the owners see no point in spending money on the place.
This wasn't what I saved my hard earned money for.
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- Also Known As:
- Mandarin Garden Apartments Hotel Bitez
- Bitez Mandarin