Mars Otel was the 6th place we stayed in Turkey. We're not fussy, and are always at the budget end. This place is recommended in a lot of guides and does well here. So I was utterly baffled at what happened to us.
We booked one night here as were flying out of Bodrum, Booked well in advance, handed over credit card details etc etc. Got a call from Mars Otel earlier in the day: "are you still coming?" "Yes see you later". Nice touch we thought.
Collected from the bus station - again nice touch. Bloke seemed a bit quiet. Drove us back to hotel. Hotel seemed fairly standard Budget fare, but with some rather dour blokes sitting round the pool. OK fine.
Then - and only then - did we get the news. "You have a problem. One of our guests' flights has been delayed so we have given them your room". We were then offered a room in the hotel owners' house. Hospitable you might say, but all a bit weird and slightly uncomfortable as we had to say we had paid for a double bed with a/c, not a bunk-up in the spare room. Finally, we ended up being shunted off to a lower quality pension on the other side of town, where we had to pay more.
So we had a room. So what's the problem?
1) If you make a reservation, you expect it to be honoured.
2) If there is a problem with the reservation, you expect early communication. I could have made alternative arrangements.
3) If someone else's flight is delayed, it's their problem not mine. Offer them your spare room.
4) If you are forcing me into a lower quality accommodation through no fault of my own at zero notice, you should at least make sure I pay the same, and to be honest if you value your reputation offer me some sort of refund.
Conclusion: I never even saw the room, but on the strength of my treatment recommend that you do not go to this place. I would never consider returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 8, 2011
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when we talk with you we didn't told you(you have problem)we told you we have little problem
one of our guest's wife she get sick and she was in hospital and they didn't check out, thats way their flight delayed if it is happend you or your girlfriend how can i say you ( you have to live from the otel ) and we give you options if you want you can stay in my house or i can find you diffrent place to stay,and i find you a pension.
Thak You for your comment
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.