We were 4 friends 45-54 year olds stayed here 8th October for 1 week,we were expecting 5 star accommodation and food.We looked at 6 rooms on arrival each room the shower cubicle the grouting was black with mould. We were told there were no other available rooms, despite being told the next day by guest relations there were only just over 300 people staying there .We then unpacked in the better of the 6 rooms.The food in the Panorama restaurant is awful, okay if you like salad or pasta,there is a lack of meat and fish,there is not a great deal of choice,the food is cold and there is a lack of waiter sevice it is quicker to get drinks yourself.Tables were not cleared.
The first night we went looking for a drink,the counter(it could not be called a bar) in reception only served beer,wine,coffee or soft drinks and this was not always staffed you had to call someone for sevice.My friend was seved red wine in a champagne glass.The second bar the Tuana bar found again only served beer,wine,cofee or soft drinks.The third bar the Anchor bar did have spirits and a cocktail list,the barman looked like a school boy and did not have a clue what he was doing,this was also not a bar but just looked like a cupboard that had been opened.The atmosphere was like a lounge in a retirement home.There were only 2 a la carte resaurants open instead of 4 .We did eat in the Italian resaurant once food was slightly better than main resaurant.We complained to guest relations the following morning expressed we were not happy,they were not providing a service or facilities that they were advertising,the reply was that the season was ending and the hotel was not full and we should have been informed of this.We did try to move to another hotel but the Ersan would not refund all monies so we would have to have paid extra,which was money we did not have.On return to our room that day guest relations wanted to move us to a better room,this room was the same but with a walk in shower which still had mould in it and the bed had been decorated with flowers,there was bits of rubbish between the side of the shower and the sink basin that had not been cleaned.She also said there would be entertainment and she had put spirits in the Tuana bar.The music that is played around the complex is very old fashioned ok if you like Perry Como,The Carpenters etc.Even the DJ at the beach party could not mix the music and it kept getting stuck and this was not upto date music.
Sunbeds were being packed away around us.Most of the staff were very unfriendly do not know how to smile,the reception staff being the worst,they need to go on a customer service course a smile costs nothing.
This is not a 5 star hotel it struggles to be 3 star,we researched the hotel looked at the reviews and dismissed the bad reviews thinking people are fussy but these reviews were very true.This hotel ruined our holiday we just wanted to come home,the only good point was the weather and the views from the hotel are lovely .I would not reccommed this hotel at all.
- Official Description (provided by the hotel):
- The hotel complex is specially designed and set in the lush green landscape of pine & palm trees with the view of Black Island. A magical oasis combining the crystal azure of the blue flag Aegean Sea waters with cornflower blue sky and traditional Turkish hospitality. For discerning leisure travellers this upscale resort offers comfortable accommodation, stylish restaurants and bars, trans-ethnic cuisine which brings a new meaning to all-day dining, a myriad of resort facilities and recreational pursuits, wide range of sports, modern meeting and banquet facilities, and flawless personalised service. It is the perfect choice for a relaxing vacation in the tranquillity of this Aegean resort, an ideal base from which to explore all the opportunities of the “All Inclusive” concept. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Despegar.com and Priceline so you can book your Ersan Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ersan Resort And Spa
- Ersan Hotel Bodrum
- Club Ersan Bodrum