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“a well run , efficient congress centre” 4 of 5 stars
Review of Bilkent Hotel and Conference Center

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Bilkent Hotel and Conference Center
5.0 of 5 Hotel   |   Ihsan Dogramci Bul. No:6 | Bilkent, Ankara 06800, Turkey   |  
Hotel amenities
Ranked #36 of 145 Hotels in Ankara
Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“a well run , efficient congress centre”
4 of 5 stars Reviewed January 25, 2014

I recently stayed 5 nights at this hotel as part of attending an educational event. I have stayed at many such venues and this ranks with the best. You are never going to get five star food if you are staying as part if a large group on "congress daily rates" but the congress food is very good , well presented and the service could not have been better. The hotel is well out of town and there is nothing to see within walking range but the trip to the airport is easy and traffic free. I have no idea about price because I was faculty but the prices shown at reception are quite pricey. A great place to organize a congress.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESRAO2013, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, February 4, 2014
Dear Guest,

Thank you very much indeed for staying with us while in Ankara as well as for your kind review.

We all look forward to the pleasure of welcoming you back in the near future.

Kind regards,

Esra BORAN ÖĞET
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
    34
    40
    13
    2
    0
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6
12
4
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Moscow, Russia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed January 10, 2014 via mobile

Good hotel, nice staff... Good food, especially breakfasts... Good atmosphere and let u really relax during all time of your stay. You should try SPA and also coffee outside, in the garden. Located quite far from the center, that's why rated 4.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESRAO2013, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, February 4, 2014
Dear Guest,

Thank you for staying with us recently and for sharing your comments with us.

We will be sharing your comments with the entire team and hope to welcome you back again soon.

With kind regards,

Esra BORAN ÖĞET
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
138 reviews 138 reviews
92 hotel reviews
Reviews in 61 cities Reviews in 61 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 1, 2013

I love this hotel. I look forward to coming here!
I took a taxi from the airport due to no pick up and he was OK to get cash from the hotel, the hotel had no problem and just charged my room. The room is superb and the sleep I got is the best I get in most hotels.
The food in the pub is functional and the restaurant is excellent.
Not sure I would stay here on holiday but I love it on business.
I vote very good for location due to my customer location.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESRAO2013, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, February 4, 2014
Dear guest,

Thank you very much indeed for staying with us while in Ankara as well as for your kind review.

I will gladly share your positive remarks with all our staff.

Thank you once again for your comments and we all look forward to the pleasure of welcoming you back in the near future.

With kind regards.

Esra BORAN ÖĞET
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 21, 2013

Perfect for a business trip. Old fashioned furnishing (the room seemed a bit dark because of the furnishing colour theme), but complete with everything you might need in a business trip and something more!
Breakfast was a feast for the eyes and the tummy :)
and the spa a perfect ending to the long day of meetings!
And the courtesy of the people at the reception was a nice welcome at the hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESRAO2013, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, February 4, 2014
Dear guest,

We would like to say thank you for your good comments about our hotel.

We have shared all your observations about the services that we provided in the hotel with all staff.

We will be pleased to host you in Bilkent Hotel & Conference Centre again.

Kind Regards,

Esra BORAN ÖĞET
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tonbridge, United Kingdom
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 6, 2013

Hotel is very clean / very well maintained and run, staff friendly and helpful, the room might be enhanced by adding a portable reading light, as the colour scheme of brown / beige tends to make it a little on the dark side. Room very spacious, and quiet at night.

Good curtains that give total blackout at night for sleeping. It definitely passes the curtain test !
Bed very comfortable, and there is a menu of many different pillows to choose from.
Air conditioning is almost silent so no problem there either.

The shower has one of those adjustable "rain" type heads which are that bit larger than the standard ones - nice.

Wide variety of TV channels to choose from, free Wi-Fi and internet in the room.

Nice quiet location, you do need transport going out as there is nothing close by in the way of shops and restaurants but everything you need is on site, and the food in the restaurants has very good variety and is high standard - breakfast buffet is top quality and again plenty of choices for different expectations.

There is a very nice English style pub which has been created to be authentic, including some old prints / pictures from the UK and elsewhere on the walls, good selection of beers - they stock every other kind of drink, and serve pub style food if you want a change from the restaurants.

Loved the pool - water was not too warm as pools sometimes are, just the right temperature for doing some laps it's a nice size pool and set in a lovely garden.
Changing rooms etc. all spotlessly clean.

Would stay here again, no problem at all.

Room Tip: I was on the first floor - a higher floor would have given a better view, but that's all I...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESRAO2013, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, September 13, 2013
Dear guest,

Thank you for your detailed review about the whole parts and services of our hotel.
We will be glad to host you again in our hotel. For your next stay, please do not hesitate to contact with Guest Relations department about your high floor request.

Kind Regards,

Esra BORAN ÖĞET
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 17, 2013

Last week, we tried Bilkent Hotel SPA Center for the first time and our experience was really good. The staff are very friendly and professional. Also the facility is very clean and quiet. I recommend those who are looking for a relaxing day that they give it a try. It's a little pricey but totally worth the money. If you can make it during the day though, I've read they do offer a 40% discount between 10 am and 2 pm. :)

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esra B, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, August 19, 2013
Dear our guest,

Thank you very much for your good comments about our SPA Centre.

We shared all your reviews with our SPA department.

We hope to host you in our hotel again.

Kind Regards,

Esra BORAN ÖĞET
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 24, 2013

My husband and I stayed here during a conference at Haceteppe University. On arrival, staff were welcoming and friendly and the hotel lobby has a calm, cool air... but that sensation was short-lived.

Our room, though lovely and spacious, suffered from non-functioning air conditioning. After various attempts to fix it, we phoned reception and an engineer was duly sent up. Nothing happened. Still nothing happened. We were reluctant to unpack and twiddled our thumbs for awhile. After an hour or so, I phone reception to be told that it was unfixable. I asked to change rooms. We did, though this room was smaller.

The air conditioning in the second room did not work. Rather than waiting this time, we requested another room switch.

Eventually we were installed in a spacious room with semi-functional air conditioning and had, by then, gained a reputation for the couple whose air-conditioning never works with the hotel staff who joked about it with us at various times.

For a large business hotel, it was remarkably pleasant. There was a lovely lobby, a pleasant restaurant with outside seating and a nice little English-style pub, as well as the spa.

Staff were very patient with our large group, especially the evening we decided to eat outside and more and more people kept joining us, requiring additional chairs to be brought and further orders to be taken.... everyone ate - and drank - in the end and we all enjoyed the cool evening air.

Treatments at the spa were pretty fully booked, but I did manage to have a splash in the pool and experience the weird tropical shower, complete with rainforest bird sounds and monsoon-like water flow!

The following evening, staff were equally accommodating with respect to our request to move all the tables around so that we could all eat as a group - we enjoyed one another's company and the food was really very good.

So, if I were to visit Ankara again, I would definitely come back - air conditioning - or the lack of it - notwithstanding. Thanks to everyone at the hotel for a pleasant stay.

Room Tip: One side of the hotel seemed to have more problems with air conditioning than the other - so it'...
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esra B, Guest Relations Manager at Bilkent Hotel and Conference Center, responded to this review, August 14, 2013
Dear guest,

Firstly, thank you for preferring to stay at our hotel and sharing your comments with us.

We are truly sorry to cause dissatisfaction due to failure of air conditioners at your rooms even if you were satisfied with the services and our staff at food & beverage services, pub and SPA section of our hotel.

The problem with the air conditioners was technical due to error of the cards of the air conditioners at the block where your rooms were located. As soon as the problem was noticed, the cards of the air conditioners of the entire block were replaced.

Once more, we would like to state that we are sorry about the instant problem during your accommodation and assure you that your air conditioning arrangements shall be made before your accommodation at your next arrival.

We have informed our staff about all your comments with regard to our hotel.

Kind Regards,

Esra BORAN ÖĞET
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bilkent Hotel and Conference Center

Address: Ihsan Dogramci Bul. No:6 | Bilkent, Ankara 06800, Turkey
Location: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 145 Hotels in Ankara
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Bilkent Hotel and Conference Center 5*
Number of rooms: 235
Official Description (provided by the hotel):
Bilkent Otel ve Konferans Merkezi-Ankara, 235 oda kapasitesi, 21 toplantı salonu, Akdeniz Mutfağı restoranı ve The North Shield Pub'ı, açık yüzme havuzu, ücretsiz otopark, ücretsiz kablosuz internet hizmeti ve Sanitas SPA Merkezi ile, şehrin kalbi olan Bilkent semtinde, kaliteli konaklama geçirmek isteyen misafirlerine 5 yıldız profesyonelliğinde hizmetler sunuyor. ... more   less 
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