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“Highly Recommend Apartment Rooms” 5 of 5 stars
Review of Ankara Hilton SA

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Ankara Hilton SA
5.0 of 5 Hotel   |   Barbaros Mah. Tahran Cad. No:12 Kavaklidere, Cankaya, Ankara 06700, Turkey   |  
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Ranked #9 of 145 Hotels in Ankara
Ankara, Turkey
1 review
“Highly Recommend Apartment Rooms”
5 of 5 stars Reviewed 5 days ago NEW

I stayed for over two months in an Apartment room, which I highly recommend to any business traveler. As an HHonors member I also had access to the Executive Lounge in addition to breakfast in the Greenhouse restaurant. I would like to extend my compliments to two members of the restauant staff, Mevlut and Oktay, who provided above par service every day during my entire stay. Ufuk needs more training though. Breakfast is definitely a sumptious affair with all the usual Turkish delicacies and an omelet/egg station. One thing I discovered about halfway through my stay is the kitchen will also make some traditional American breakfast items (pancake, waffle, etc.) to order; I wish they advertised that better but it's a very minor concern.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 3 days ago
Dear Sana R,

It was such a great feeling to read your comments and share them with Ankara Hilton SA Family!

I am delighted to hear that we managed to meet with your expectation during your stay at our apartment room.

I personally thank you and want to let you know how gratifying it is to receive your support and encouragement. Comments such as yours make us all proud of what we do here at Ankara Hilton SA. The hotel team really appreciates your compliments. It was also a real pleasure to convey your thoughts to our family members some of whom you kindly referenced by name: Mevlüt, Oktay, Ufuk!

I will be delighted to welcome you again at Ankara Hilton SA.

Sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    71
    56
    19
    10
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Istanbul, Turkey
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

1-Noisy heating system,but prompt repair
2-Non fresh breakfast cheese
3-no dried apricot service for breakfast.
4-Most probably we paid twice breakfast,because of we paid more than that decleared on the phone.
but all other things for breakfast were excellent,we will plan to choose another hotel for next time

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 4 days ago
Dear Selahaddin B,

Thank you very much for your online review, which we thoroughly discussed and feel we owe an apology for the inconvenience caused.

At Ankara HiltonSA we take guest satisfaction very seriously and work hard to find the underlying cause of any complaints. After discussing the issue internally and conducting several inquiries, we found out that we missed the opportunity to give you an enjoyable experience. We have maiden a note to your profile to ensure special attention to this requirement for any future stays.

I would like to kindly inform you that, the breakfast items change daily, each day we try to keep open buffet menu fresh. Please be assured that when we checked our system, we could not realised double charge of breakfast.

I deeply value you as our guest and look forward to welcoming you again. I am confident that we can, indeed, do better

Sincerely ,

Jacques Brune
General Manager
Ankara HiltonSA
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Bologna, Italy
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

at ceck out ..they tried to make me pay breakfast twice.. very slow and arrogant! at breakfast they start removing things half an hour before the end..making people anxious ..in what should be a relaxing time!! dinner fabulous very good service!

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 1 week ago
Dear Daniele Q

Thank you very much for your review.

It is disheartening to know that your experience with us was less than favourable. Please allow me to apologize on behalf of our team for the inconvenience you endured, and assure you that this situation is not indicative of the standards we want to be known for, or strive to provide.

Guest feedback is the only true way for us to measure the effectiveness of our service delivery and unfortunately in this case, it has come at your expense as well as a poor way for you to remember us by. Please note that I have addressed your points with the relevant department heads and taken measures to ensure that experiences such as these are prevented in the future.

Hope to welcome you in Ankara HiltonSA again.

Sincerely;
Jacques Brune
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

A very ordinary hotel with tired furnishings, old carpets and dated bathrooms. The two redeeming features are an excellent location (next to the best restaurants and bars) and very friendly staff (they let me check in at 11 am, fixed me up with free Wi-Fi and were always hopeful.) If Hilton decided to invest a little money into the hotel it would be fantastic but for now it is passable - and quite expensive for what you get. There is no shortage of hotels in Ankara so you can definitely shop around.

Room Tip: Some of the higher floors have apparently been modernized more recently; but I cannot confirm this m...
See more room tips
  • Stayed December 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 1 week ago
Dear ZPT1,

Thank you for staying at Ankara HiltonSA.

Your comments are extremely important to assist us in evaluating how we can better serve valued guests like you, and in identifying those areas where additional efforts should be directed.

Regarding to your comments on the design of the hotel, I would like to kindly inform you that we had completed the renovation of a part of the hotel. The renovation has been continuing to welcome our guest in better atmosphere. Also, I am delighted to read your comment about our friendly staff.

I truly appreciate your support and look forward to welcoming you back to Ankara HiltonSA

Sincerely,
Jacques Brune
General Manager
Ankara HiltonSA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, USA
Top Contributor
80 reviews 80 reviews
35 hotel reviews
Reviews in 52 cities Reviews in 52 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a real nice and modern hotel. It is nicely equipped with amenities you may want. Rooms are somewhat compact but nice. The hotel is very busy and has shops and ATM in the lower floor.

The hotel is real close to the happening places in Ankara. You can just walk to this street buzzing with life and tons of restaurants and shopping.

The service is efficient but impersonal. Restaurants are not very good. Go early for breakfast because the restaurant fills up with tour groups and lot of items get finished

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 1 week ago
Dear AJFlorida

Thank you very much for choosing to stay at the Ankara Hilton SA and for taking the time to share your experience on Tripadvisor.

It was indeed our pleasure and privilege to look after you during your stay at Ankara HiltonSA. I am glad to learn that it was a successful one. Again, thank you for providing detailed information for travellers.

Our aim is for every guest to leave satisfied and we strive to achieve this goal, I am very sorry that you have left with a bad impression on our restaurants.

I look forward to welcome you back to Ankara HiltonSA .

Sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
Top Contributor
92 reviews 92 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton is located in the area of embassies and very nice buildings. It is a very short walk to an assortment of dining options and plenty of shops. It is quiet and the service is excellent in all aspects. The rooms are clean, comfortable and modern.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 2 weeks ago
Dear JRonaldT,

Thank you very much for your nice comments.

It is wonderful to receive such feedback and I genuinely thank you for taking the time to write one. I am glad that we were able to provide quality service and fulfil your every desire during your stay with us.

Looking forward welcoming you back at Ankara HiltonSA

Sincerely,
Jacques Brune
General Manager
Ankara HiltonSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Top Contributor
64 reviews 64 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very comfortable. The room was spacious, the bed very comfortable (softer than any other we stayed in while traveling through Turkey), and everything was clean. We ordered room service and were very happy (semi-American food was needed in that moment). We had their breakfast buffet and it was delicious. The hotel was well located and the staff very friendly.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquesBrune, General Manager at Ankara Hilton SA, responded to this review, 2 weeks ago
Dear divarose1

Thank you very much for your revıews after your recent stay at Ankara HiltonSA.
We try our best to provide the expected service to our guests and guest satisfaction is our reward. It is so good to know that you were happy with the location of the hotel, our room offering and the breakfast buffet.

I truly appreciate it when guests take time out of their busy schedules to provide us with feedback about our hotel and services.

I look forward to your future visits to Ankara and to Ankara HiltonSA

Sincerely ,

Jacques Brune
General Manager
Ankara HiltonSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ankara Hilton SA

Address: Barbaros Mah. Tahran Cad. No:12 Kavaklidere, Cankaya, Ankara 06700, Turkey
Phone Number:
Location: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Ankara
#9 Luxury Hotel in Ankara
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ankara Hilton SA 5*
Number of rooms: 315
Official Description (provided by the hotel):
With the most central location in the capital, the Ankara HiltonSA is within walking distance of the city's business district, shopping centres and embassies. The hotel enjoys panoramic views of Ankara and all of its rooms offer all kinds of comfort ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Agoda, Cheap Tickets, Despegar.com, Booking.com, TripOnline SA and Tingo so you can book your Ankara Hilton SA reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ankara Hilton Sa Hotel Ankara
Hilton International Ankara
Hilton Ankara

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