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“If you have SpG points worth staying” 4 of 5 stars
Review of Lugal A Luxury Collection Hotel

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Lugal A Luxury Collection Hotel
5.0 of 5 Hotel   |   Noktali Sok. No:1 Kavaklidere, Cankaya, Ankara 06700, Turkey   |  
Hotel amenities
Ranked #39 of 145 Hotels in Ankara
toronto
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“If you have SpG points worth staying”
4 of 5 stars Reviewed May 13, 2014 via mobile

Great room on upgrade with SpG gold. Otherwise expensive
Good service , has espresso machine in the room, great customer service.
Very helpful. The are of the hotel is great. The Sheraton is attached so you can use the pool and the amenities.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoergUweLimper, General Manager at Lugal A Luxury Collection Hotel, responded to this review, May 21, 2014
Dear adeysh,

Thank you for taking the time and sharing your comments on Lugal, A Luxury Collection Hotel Ankara. It is wonderful to hear that your Gold SPG membership got you upgraded and allowed you to experience the Luxury Collection services and amenities.

It will be our pleasure to host you in the near future again.

Kind Regards,
Joerg U. Limper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
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Couples
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed February 26, 2014

I travel once a month on business and on this specific trip i decided to try the Starwood Group Hotel - Lugal. After several flight delays myself and my colleague arrived late at the hotel. I had called ahead of time to let the front desk know that our flight would be late and that we would like to check as soon as we got there. When we arrived at the hotel, there was a lone bellman to greet us and we had to wait 10-15 minutes before someone strolled over from the adjacent Sheraton to check us in. When he arrived, there was no apology or any effort made to acknowledge the situation. I was furious, but after eight hours of travel, I needed sleep to get ready for my meeting the following day.

I brought this to the attention of customer service as well as the hotel manager (Joerg Limper), and received a generic response that failed to actually pin point the issue and in subsequent dialogue I was told "I don’t think I need to explain how we conduct ourselves and how I conduct business". As a manager that is your job, and I took the effort to point out something that will cost you business down the road.

In the interest of full disclosure ,I will say the room was in perfect order and I genuinely enjoyed the breakfast;however on my next trip I will be staying at the JW Marriot.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoergUweLimper, General Manager at Lugal A Luxury Collection Hotel, responded to this review, February 28, 2014
Dear MattandLindsay,

Thank you for posting your Trip Advisor review.
I would like to state that there are usualy two sides to a story. However, please be advised that this review will not draw a response since we concluded our correspondence prior to this post.

Kind regards,
Joerg U. Limper
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Doha, Qatar
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 8, 2014

Top service! Very quiet and welcoming lobby. The rooms are very big and very nicely decorated.You will feel like home and want to come back. My only issue was breakfast which was very limited and have to order a la carte. But you can always use the buffet next door. If you prefer the small, more luxury hotels, this is the place to go next time you are in Ankara!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoergUweLimper, General Manager at Lugal A Luxury Collection Hotel, responded to this review, February 17, 2014
Dear Skysurferr,

Thank you for taking time and share your experience. Personalize service and an intimate atmosphere is our key to make your stay valuable and it is always nice to hear that our guests give credit to what we try to achieve.

Warm Regards,
Joerg U. Limper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Itzig, Luxembourg
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

Arriving late and tired from the journey I was very pleased by the warm and affectionate reception given by the whole staff. My room was overwhelming: extremely spacious, friendly and neat. The breakfast in the morning seems at first view a little bit small, but you find everything you need and can get anything you want from the staff. The staff is helpful when needed and discreet when wanted. Lugal is one of the best houses I ever visited and the relation quality prize is top!

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

A very special hotel well located. Its annex to Sheraton and has access from there in addition to its own. Very nice hall and cosy. Rooms are nice and well furbished. Personnel well trained and smiling. You really feel at home. Its a real luxury hotel.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoergUweLimper, General Manager at Lugal A Luxury Collection Hotel, responded to this review, October 7, 2013
Dear Er K,

Thank you very much for taking your time to write about Lugal.
We are really pleased to see that you enjoyed our Luxury Hotel brand.

We look forward to welcoming you again on your next trip to Ankara.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 29, 2013

They are connected to Sheraton. You can access Sheraton lobby directly from the elevator. from thier you can go to the mall after going down the stairs. Hotel is nice with well trained and professional staff. In the breakfast I didnt find much selection and I was the only person in the resturant during my 3 day stay. May be it was off season.

Room Tip: I didnt notice
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoergUweLimper, General Manager at Lugal A Luxury Collection Hotel, responded to this review, November 5, 2013
Dear Nasir I,

Thank you very much for choosing Lugal for your stay and also taking your time to express your experiences with us.

We appreciated to see that you enjoyed the hotel, services and the surroundings. As you guessed, your stay was right before a Turkish National Holiday and within the off season of Ankara.

I am sure during your next visit there will be more guests with you at the restaurant. Our Aruni restaurant & Bar located at Lugat, reopened freshly with a brand new concept of Anatolian experiences. We are expecting to welcome you again to taste the food in a not so far away future.

Warm regards,
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New Jersey
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 1, 2013

First a little background. We arrived at the hotel during the time of the recent demonstrations and learned that our reservations had apparently been cancelled. Our travel agency in New York was closed because of the time difference. The hotel staff calmly and repeatedly reassured us that everything would be taken care of and, in an act of generosity, gave us a room upgrade. They urged us to forget about it and to enjoy our day. After returning to the hotel later that evening, they informed us they had spoken with New York and restored all the reservations for our entire trip which had been cancelled by accident. This could have been a nightmare but the hotel staff completely defused it and turned it instead into an amusing anecdote. Now to the hotel.

It is elegant with very stylish public areas, and very spacious guest rooms. Our suite had two bathrooms, each of was was large and nicely appointed. Given the number of guests on our floor it was surprisingly quiet. We only ate breakfasts at the hotel and the service was very good and the food was quite good, though the fresh fruit could have been slightly riper.

The staff made excellent recommendations for our daily activities and for some outstanding restaurants within walking distance of the hotel.

Whenever we encountered a staff member, they were solicitous, friendly and professional. I put them on a par with Ritz-Carlton and The Four Seasons.

The hotel itself is not terribly close to the airport but is in a very nice area and right next door to an upscale shopping mall, should you need anything.

We had a few problems with the wi-fi in the rooms because the hotel was transitioning to a new system. Presumably it will be fixed by now.

One tip: when returning to the hotel by taxi, ask the driver to take you to the Sheraton which is better known and adjoins the Lugal.

Bottom line: couldn't be better.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoergUweLimper, Complex General Manager at Lugal A Luxury Collection Hotel, responded to this review, July 5, 2013
Dear NJ_Mike_2009,

Thank you very much for taking your time and sharing your experiences with us.
We were delighted to hear that the team looked after you well and you also enjoyed our facilities.

Our new internet system transition period is now completed and the next time when you stay with us you will have no problems with it.

Hope to see you soon at Lugal again...

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lugal A Luxury Collection Hotel

Address: Noktali Sok. No:1 Kavaklidere, Cankaya, Ankara 06700, Turkey
Location: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 145 Hotels in Ankara
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lugal A Luxury Collection Hotel 5*
Number of rooms: 91
Official Description (provided by the hotel):
Situated in the center - the Kavaklidere district, our gift-box shape hotel provides captivating vistas of prestigious nearby sights, including verdant parks, renowned restaurants, premier shops, and more. Combining traditional Turkish hospitality with modern needs, our premier amenities—from a health club with fitness center and indoor pool to fabled restaurants offering unrivaled domestic and international cuisine—guarantee an indelible stay. Reflective of Ankara’s classic, contemporary character, our 91 refined guest rooms and suites feature warm hues and thoughtful details, like marble bathrooms and Cinq Mondes bath amenities, while floor-to-ceiling windows boast distinctive city views. ... more   less 
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