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“Excellent service” 4 of 5 stars
Review of Crowne Plaza Hotel Ankara

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Crowne Plaza Hotel Ankara
5.0 of 5 Hotel   |   Akkopru Mah. Mevlana Bulv. No:2 Iskitler, Altindag, Ankara 06570, Turkey   |  
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Ranked #7 of 150 Hotels in Ankara
Certificate of Excellence 2014
Herndon, Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Excellent service”
4 of 5 stars Reviewed June 3, 2014

I stayed one night while I was on a tour. The staffs are very attentive and provide excellent service. One of the legs of my suitcase was loosen and the bell boy sent a technical person to my room to fix it after he delivered my suitcase. That night was raining and we wanted to visit the big mall next door (less than 3 minute walk) after dinner, the front desk staff was able to loan us umbrella. Thanks to them, my wallet became less weighted and my wife was a little more happy than me. It is a great plus for tourist with a shopping mall nearby. The breakfast buffet is also very good with many choices and quality is quite good. Also, the management seems very concern on customer satisfaction, which is good. My wife found out there was only 1 bottle of complimentary water in the room. So she asked the front desk AFTER we checked out in the morning, the staff immediately call the lobby restaurant where we have our breakfast and give us a bottle of water. Very nice gesture.

The only downside is that I didn't see dinner buffet like other hotels would offer. We only had set dinner that night and it is not Turkish at all (except for the desert). My suggestion is to offer more Turkish cuisine choices for guests. The room is very clean and quiet as expected. But the ice machine on my floor didnt work and I had to call to have a person to fix the TV remote (replace a different one) to be able to watch TV.

Room Tip: I would pick a higher floor one because the hotel is located next to the shopping mall with a large...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, June 12, 2014
Dear Guest ;

We thank you very much for taking your time to evaluate our Hotel and our team after your recent visit to Crown Plaza Ankara

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

We are looking forward to wellcoming you soon in Crowne Plaza Ankara.

Best Regards

Sinan Misirli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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  • Russian first
  • Spanish first
  • Turkish first
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English first
Malaga, Spain
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 22, 2014

Very nice, kind and helpful staff. Clean and quite rooms. Very convenient especially for business travelers. Its just near of the very big shopping mall which you can find everything and metro station.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, June 2, 2014
Dear Guest ;

We thank you very much for taking your time to evaluate our Hotel and our team after your recent visit to Crown Plaza Ankara

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

We are looking forward to wellcoming you soon in Crowne Plaza Ankara.

Best Regards

Sinan Misirli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
136 reviews 136 reviews
32 hotel reviews
Reviews in 44 cities Reviews in 44 cities
401 helpful votes 401 helpful votes
5 of 5 stars Reviewed May 18, 2014

This is a nice big Morden Hotel with everything you can ask for and more. The rooms are a good size with comfortable beds, good size bathroom (tub & shower) with all the amenities including a scale which came in very handy to weigh our luggage to see how much room we had for extra shopping. Just steps away from hotel is Anka Mall, the biggest Shopping mall of Ankara for endless shopping. It has everything you could want but found it to be a bit pricy. Check it out you will have lots of fun, it is fairly big. It has a big food court too. The hotel staff were good, friendly & helpful. Breakfast had a great selection & of high quality. Everything was great about the hotel and I would not hesitate even for a second to recommend this hotel to family & friends and yes we would stay here again in a heartbeat if the opportunity presented itself. You will have no regrets.

Room Tip: Get a room on the higher floor for Great Views
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, May 21, 2014
Dear Guest,

We thank you very much for writing about your thoughts and experiences regarding your stay in Crowne Plaza Ankara.

We understand that we could meet your expectations during your stay. That's why, we are so happy.

Your satisfaction and well being are very important to us.

We really appreciate the time and effort to give feedback about your experience. Guests such as yourself enable us to maintain the high standards of service expected of us.

I sincerely hope we will see you again in our hotel in near future. We will be so glad to welcome you again.

Best Regards,

Sinan Misirli

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
113 reviews 113 reviews
24 hotel reviews
Reviews in 42 cities Reviews in 42 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 18, 2014

I was kind of underwhelmed even though the other reviews were good. Other Crowne Plaza's in Turkey were better, I thought. The location is ok for people looking for a mall but not near town center. The ironing board was so flimsy it was dangerous--my iron fell twice as board collapsed. Not great wifi. Ok for a brief visit--clean, large rooms.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, May 21, 2014
Dear Guest,

Firstly, I thank you very much for spending time to state your experiences related to your last stay in our hotel Crowne Plaza Ankara.

Your comments are really important to us because we keep the high standards of our hotel by developing ourselves day by day with the help of these comments.

I would like to see you again in our hotel in near future. We will be so glad to welcome you again.

Best Regards,

Sinan Misirli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
150 reviews 150 reviews
17 hotel reviews
Reviews in 46 cities Reviews in 46 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 9, 2014

This hotel is conveniently located immediately next to the Ankamall (largest mall in Ankara) and about a 90 second walk from the Metro station servicing the mall. The rooms are large and comfortable, with a good selection of international stations on the TV and fairly reliable wireless internet. The staff is very accommodating. For example, when they heard that I had to check out at 4AM, they immediately offered to have a breakfast box made up for me to take along, as the restaurant did not open until 6:30AM. The breakfast buffet is good, but you should know that if you don't like the eggs provided on the buffet (generally scrambled or hard boiled) you can ask one of the waiters, and the kitchen will make them as you like them. Aside from waiter-served tea or coffee, there is a machine that makes espresso, cappuchino and cafe latte. The dinner (if included in your room rate) is a fixed menu, and generally consists of soup, salad, bread plate, a main dish (tonight was chicken with mashed potatoes and slivered vegetables) dessert and coffee/tea. It's certainly adequate, but it would be nice to have at least a couple of main dishes to choose from. The hotel also has 24 hour room service, which was reliable regardless of the time.
This was my third stay here, and I expect to be back. Thanks, Crowne Plaza Ankara.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, May 21, 2014
Dear Guest,

We thank you very much for writing your nice comments about our hotel Crowne Plaza Ankara.

We understand that you enjoyed your stay with us and we were able to meet your expectations. That makes us very happy because your satisfaction and well being are very important to us.

We want to thank you for the given feedback about your experience. Guests such as yourself enable us to maintain the high standards of service expected of us.

I sincerely hope we will see you again in our hotel. We will be so glad to welcome you again.

Best Regards,

Sinan Misirli

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Top Contributor
379 reviews 379 reviews
59 hotel reviews
Reviews in 95 cities Reviews in 95 cities
318 helpful votes 318 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

Visited ankara for one night, staying crowne plaza was a good choice. Not in the heart af ankara but tansport facilities like metro and a nice shopping mall (anka) make the location great. Breakfast was perfect- quality and quantity. Wi fi sometimes did not work well in the room. Finally a good 5 star hotel. Recommended.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, May 21, 2014
Dear Guest ;

We thank you very much for taking your time to evaluate our Hotel and our team after your recent visit to Crown Plaza Ankara

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

We are looking forward to wellcoming you soon in Crowne Plaza Ankara.

Best Regards

Sinan Misirli

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 28, 2014

I could not even describe the Hotel. It is amazing. The Amenities, comfort of bedding is incredible. I just stayed one night but It wasn't enough for us. Reception staff was so kind. Mr. Yagiz & Orcun did the great job for us to feel like at home. Additional traveler tips are: Transportation is easy to city center. There is a huge mall next to the hotel.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CpAnkara, Genel Müdür at Crowne Plaza Hotel Ankara, responded to this review, May 21, 2014
Dear Guest ;

We thank you very much for taking your time to evaluate our Hotel and our team after your recent visit to Crown Plaza Ankara

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality.

We are looking forward to wellcoming you soon in Crowne Plaza Ankara.

Best Regards

Sinan Misirli

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Ankara

Address: Akkopru Mah. Mevlana Bulv. No:2 Iskitler, Altindag, Ankara 06570, Turkey
Phone Number:
Location: Turkey > Ankara Province > Ankara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #7 of 150 Hotels in Ankara
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Ankara 5*
Number of rooms: 263
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Ankara, the ideal location for business travellers visiting Ankara. The hotel is situated next to the biggest shopping mall complex of Ankara and only minutes away from major Ankara tourist attractions, such as the Ataturk Mausoleum, Anatolian Civilizations Museum, Roman Bath and Temple of Augustus and also Crowne Plaza Ankara offers spectacular views of Ankara. Crowne Plaza Ankara features 263 contemporary style bedrooms, all individually air conditioned offering guests a comfortable, warm and friendly stay. All our rooms have direct dial telephones, modem points at work stations and satellite television. The hotel also has underground car-park facilities. The Crowne Plaza Ankara is in close Underground Station, leading you directly to the heart of Ankara. We are proud to offer a great product combining convenience of location with the quality and value for which the Crowne Plaza brand is famous throughout the world. ... more   less 
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