We loved the Crowne Plaza. At the end of a long week of travel and less impressive hotels this was amazing. Everything was clean and comfortable. The huge bathroom felt like an oasis. The little touches of wine glasses in the rooms and the beautiful closets were lovely. And given the price, it was quite a value.

Breakfast was amazing! It was worth the stay even if we'd never left the hotel. There were true Filipino favorites as well as excellent pastries and familiar American & European fare.

THE BEST HOTEL IN MANILA!
great service!
super friendly and helpful staff!

PLEASE DO VISIT THIS PLACE I GUARANTEE YOU WILL NOT HAVE ANY NEGATIVE REMARKS!

super near the shopping areas. i love it!
the best food served.

mall access 3rd floor... very nice...
beauty salon... very cosmo!

just the best hotel out there!

The shower has mold and the air conditioner was not functioning properly. They did fix the problem.
Had dinner at one of their own restaurants called "Xin Tian Di" and had left over. The waitress was kind enough to put my left over in a microwavable container. Next day, I asked room service to reheat it since the rooms didn't have any microwave but was informed it was the hotel's policy not to reheat their own food. Went to the restaurant and got the same answer. The hotel does NOT guarantee their own food! I had to complain to the acting duty front desk manager to get the food warmed up. To add insult to injury, the manager wanted me to sign a waiver saying the hotel is not responsible if I get poisoned with their own food!
The hotel does not have it's own swimming pool nor does it have it's own fitness center. You have to use another hotel's (Holiday Inn) amenities such as these.

My stay at this hotel was wonderful. The staff is incredibly accomodating, from check in to room service. I stayed on the Executive Floor and would highly recommend this to any business traveler. There is a private lounge where they greet you by name and small snacks and drinks are available all day. The service here rivaled any service I have received in the states, except at a 5 star hotel. Room was large and comfortable.