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“Crowne Plaza Manila Galleria” 4 of 5 stars
Review of Crowne Plaza Manila Galleria

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Crowne Plaza Manila Galleria
4.5 of 5 Hotel   |   Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines   |  
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Ranked #4 of 49 Hotels in Quezon City
What Cheer, Iowa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Crowne Plaza Manila Galleria”
4 of 5 stars Reviewed March 18, 2013

Very clean and well kept hotel. The front desk staff escorted us to our room upon check in. We used reward points for our stay, so the stay was free for us. The only issue I have with the hotel is that they want 900 pesos ($22.50) for wifi for the night. Most hotels these days provide free internet access, especially for higher quality hotels such as this. I spoke to the staff at the front desk, but they were unwilling to waive the fee's.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, March 25, 2013
Hi Grinderguy

Thank you for the review, we will soon have a promo with free internet please stay tuned to our website for more promotions!
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490 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Malmo, Sweden
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 16, 2013

This was my second stay at the Crowne Plaza in Manila for business. Both times the staff was friendly, the breakfast was good, and the location ideal. The hotel is conveniently adjacent to a mall with a Starbucks/Coffee Bean, massage/beauty salons, and lots of dining options. The rooms are fairly roomy and the rooftop pool is a great way to relax in the city. Overall, a very good experience for business travelers.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, March 25, 2013
Hi Vveldkampf

Thank you for the great review, we hope you will visit us for the 3rd time. Did you have time for shopping? See you soon!
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Manila, Philippines
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed March 7, 2013

We stayed at this hotel in Nov to unwind and relax. I requested for an upgrade to the Club Floor. Though I was not able to get a room at the Club Floor, we did have an access to the lounge and enjoyed the food. We also like to commend the service offered by the Club Lounge personnel, they were as great as always! :)

A little problem: at midnight, there was a small bug appeared by the minibar. I wasn't able to report it right away as its midnight and was too sleepy to call up. I hope this is just an isolated case. Nevertheless, the staff had been very good. Based on my previous stays here, they'd been consistent in providing excellent service. I would definitely recommend this hotel to my friends either for business or leisure.

Room Tip: Request for an upgrade (there's a fee for that). Club rooms are spacious and you'd enjoy the...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, March 15, 2013
Hi Jtag

Thank you for the review, please let us know when you are coming back so we can give you more benefits to enjoy.
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Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 2, 2013

full marks on the service culture evident throughout the hotel staff. Be it at the reception or the bell boy or the housekeeping - everyone is very soft-spoken and make you feel like a honored guest all the time.

I have been in this hotel multiple times - always on business trips. Mind you my company does have a special package with the hotel, hence opinion may be a little skewed. However as compared to the other nearby hotels (discovery suites, holiday inn ) that i have stayed in, found this to be the best.

Thumbs-up on the indian menu that is available. Pancakes in the morning bkfast are the best ever ! Easy access to the robinsons mall is another plus and good views from the higher floors.

Really cant lay a finger on anything that was wrong at this place - considering the length i have stayed here it is even more commendable since they service quality is consistent.

I have no hesitations of choosing this hotel whenever i come to Manila !!

Room Tip: Higher floors and choose the ones ending with 16,17 or 18 (best views in the evening) The ones en...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, March 15, 2013
Hi Mr. Navin

We are delighted you enjoyed your stay! We hope you can visit us again this April as we have new promotions available in our website.
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Balanga City, Philippines
Top Contributor
62 reviews 62 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 22, 2013

I love this hotel esp during conventions. The ballroom is huge enough to accommodate large number of attendees. It is connected to Robinsons mall where you can go shopping and dine out with family and friends. The staff are friendly and courteous. The room is spacious and clean. The breakfast is tummy-filling and soft tofu with caramel sauce or locally known as taho is my favorite. However, there is no free wi-fi. But overall stay experience is commendable.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, February 24, 2013
Hi Dr_PJ

we are glad you enjoyed the spacious rooms! We hope you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HongKong
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013

My father's wish was to visit his hometown and I wanted him to be as comfortable as he can as he was Wheel-Chair bound.. Right from the Door, to the Reception, to the House-Keeping everyone was so attentive and helpful. I requested for early check in and late check out - they manage to assist me. They gave my father a room the toilet was so spacious for a wheelchair to enter, they also look for a plastic chair for my dad to sit while bathing....This is actually my second visa and stay in Crowne Plaza.. Everything is so convenient. But this time, it was a wonderful and comfortable experience with Crowne Plaza..

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, February 24, 2013
Thank you Joie for the great review, it was our pleasure serving you and your family.
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Protaras, Cyprus
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2013

The location and facilities were great. The room was absolutely flawless. Spacious, comfortable full-size beds, and generously stocked with amenities. The staff's genuine courtesy and politeness was well received. The whole experience was fantastic.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review, February 24, 2013
Hi Gabriney

Thank you for the great review! Guests are always treated well in Crowne Plaza, we hope to see you soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manila Galleria

Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Quezon City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Manila Galleria 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 
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Also Known As:
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza

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