As most of the reviews here says the hotel needs improvement, it sure does but we were impress because despite its age, the hotel is well maintained.
- deluxe room is huge and clean
- separate bath and toilet
- complimentary tea/coffee, newspaper in the morning, and toiletries.
- good selection on buffet (tried lunch and breakfast. Awesome & good value for money)
- hotel is linked to robinson's mall. very convenient if you needed to buy something
- lots of taxis around the area
- friendly staff, always with a smile
- service is fast (room service & house keeping)
- tv needs upgrade
- small pool and not heated. also it's shared with guests from holiday inn so you can imagine it can get crowded.
- windows needs cleaning from the outside.
Overall, Crowne is still one of the best hotels in Ortigas area and highly recommended.