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Crowne Plaza Manila Galleria: Traveler Reviews

4.0 of 5
Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
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Crowne Plaza Manila Galleria
Ranked #2 of 36 hotels in Quezon City
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291 reviews from our community

Traveler rating
    94
    123
    52
    13
    9
See reviews for
Families
62
 
Couples
67
 
Solo
33
 
Business
117
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Manila, Philippines
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Good enough but needs improvement”
3 of 5 stars Reviewed October 19, 2012

Last Christmas, our family decided to greet Christmas in their hotel. Since it's a stone's throw away from EDSA Shrine where a good Christmas eve mass was conducted, we booked a night here.

Location: You can go to Robinson's Galleria without going outside the hotel since it's directly connected to the mall. But if you're checking in at this time (Christmas or New Year's eve), it would be really hard to find the next day restaurants that are open.

Service: Nothing significant. We got a room upgrade and Christmas chocolate though.

Room: It was really big, too big that it looked bare. A lot of their furniture needs to be upgraded especially their TV. I think they still have the bulky CTV. I barely remember how their bathroom look like and they need to clean their windows. They have floor to ceiling windows so the fingerprints and dust are very visible especially in the morning. Plus it ruins the view.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Kay R about Crowne Plaza Manila Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review
November 5, 2012
Thank you KR we will do the needful to make your next stay better!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great Hotel”
5 of 5 stars Reviewed October 14, 2012

The club Lounge has great food and a good cocktail sevice in the evenings. The Hotel staff are friendly and offer great service. Sid in Concierge is a great asset. Hotel is near a massive shopping center and shares it's pool with the Holiday inn next door.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask beijingheart about Crowne Plaza Manila Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review
October 17, 2012
Hi Beijingheart

Thank you for the wonderful review! Sid is very happy with your commendation, we hope to see you soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Skip it”
2 of 5 stars Reviewed October 8, 2012

Unless you need to be in this particular part of the city, I suggest you stay at the Shangri-La Makati. This hotel is well past it's prime and management no longer cares. The hotel has smoking rooms and the smell of cigarette smoke actually circulates into all of the guest rooms, so much so that a non smoking room is easily mistaken for a smoking one. I have co-workers on various floors all of whom complain of the cigarette smell.
The food is poor quality by Westerm standards (breakfast waffles can be used as hockey pucks) and room service will never quite get your order right. The service in the restaurant is slow and unresponsive. The beds are hard and wifi is only of medium strength, difficult if you're a business traveler. TVs are the old tube type and a mere 25" inch screen.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask wiremom about Crowne Plaza Manila Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review
October 17, 2012
Hi Wiremom. First of all, we would like to thank you for your honest feedback. Let me take this opportunity to improve the services that we give to our valued guests, hence we have already taken necessary actions to address your concerns. We also recognize that the hotel is over 5 years old and we are currently doing some refinement with our facilities and public areas. This will take months of work and thank you so much for bearing us. By mid-2013, we will be doing a repositioning of Crowne Plaza and we hope you'll give us an opportunity to present to you the changes we will be having.
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Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great breakfast and room”
5 of 5 stars Reviewed October 8, 2012

This hotel is in Ortigas, Quezon City area. It's in the same complex with Holiday Inn and Galleria Mall. Even it's shared some facilities with Holiday Inn such as swimming pool, SPA, fitness facilities, and restaurant.

Since it's in the same complex with Galleria Mall, it's really convenient to shop and eat around this area. Galleria Mall has supermarket in the basement, 2 bookstores, many restaurants and other stores. Of course, you will not have broad choice compare you stay in Makati, but I found it quite convenient for me. If you want bigger mall, the nearest one is Megamall. If I'm not mistaken, there is free shuttle bus from Crowne Plaza to Megamall.

The service is perfect and fast.
The room is simple and modern and somehow I felt the king size bed is bigger than others (or just my feeling). I love the room and bathroom just perfect.

If you can get package with breakfast, please do that. The breakfast is great, you can find a lot of options - Philippines local food, Chinese style with porridge and noodle, western food, Japanese food, great options of fruits and other healthy options.

Note : if you has Priority Club, you can check with the hotel. Sometimes they have special offer for Priority Club member. I got 2x USD 10 voucher for any room services, and I used that to order Salmon Steak which was great and you just to add another USD 2 with the voucher.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask franskwee about Crowne Plaza Manila Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review
October 16, 2012
Hi Franskwee

Thank you for the review, we have the biggest rooms available in the area and all of our meals including breakfast are good!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great Customer Service”
5 of 5 stars Reviewed October 4, 2012

I've been to the Crowne Plaza Manila multiple times and their customer service is always top notch. From the front office staff to the room service attendant they always have a smile and always ensure I have everything I need.

I work nights while I'm in Manila and the hotel does a great job of giving me a quiet room and have never disturbed me while I'm sleeping during the day...not always so in other hotels where I've had to do modify my sleeping schedule.

Having the Mall connected to the hotel is great but honestly didn't even visit during my first 2 visits and it didn't really bother me either.

Room Tip: If you're working night hours be sure to ask them for an end room on a higher floor..makes it mu...
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask septsuz about Crowne Plaza Manila Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Crowne Plaza Manila Galleria, responded to this review
October 8, 2012
Hi septsuz

Thank you for the wonderful review. All of our people are delighted with your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Crowne Plaza Manila Galleria

Also Known As:
Crowne Plaza Manila Galleria Hotel
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza
Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Quezon City
#2 Business Hotels in Quezon City
#2 Family Hotels in Quezon City
#3 Best Value Hotels in Quezon City
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Crowne Plaza Manila Galleria soars into the sky above the bustling city streets. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 
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