The club Lounge has great food and a good cocktail sevice in the evenings. The Hotel staff are friendly and offer great service. Sid in Concierge is a great asset. Hotel is near a massive shopping center and shares it's pool with the Holiday inn next door.

Unless you need to be in this particular part of the city, I suggest you stay at the Shangri-La Makati. This hotel is well past it's prime and management no longer cares. The hotel has smoking rooms and the smell of cigarette smoke actually circulates into all of the guest rooms, so much so that a non smoking room is easily mistaken for a smoking one. I have co-workers on various floors all of whom complain of the cigarette smell.
The food is poor quality by Westerm standards (breakfast waffles can be used as hockey pucks) and room service will never quite get your order right. The service in the restaurant is slow and unresponsive. The beds are hard and wifi is only of medium strength, difficult if you're a business traveler. TVs are the old tube type and a mere 25" inch screen.

This hotel is in Ortigas, Quezon City area. It's in the same complex with Holiday Inn and Galleria Mall. Even it's shared some facilities with Holiday Inn such as swimming pool, SPA, fitness facilities, and restaurant.

Since it's in the same complex with Galleria Mall, it's really convenient to shop and eat around this area. Galleria Mall has supermarket in the basement, 2 bookstores, many restaurants and other stores. Of course, you will not have broad choice compare you stay in Makati, but I found it quite convenient for me. If you want bigger mall, the nearest one is Megamall. If I'm not mistaken, there is free shuttle bus from Crowne Plaza to Megamall.

The service is perfect and fast.
The room is simple and modern and somehow I felt the king size bed is bigger than others (or just my feeling). I love the room and bathroom just perfect.

If you can get package with breakfast, please do that. The breakfast is great, you can find a lot of options - Philippines local food, Chinese style with porridge and noodle, western food, Japanese food, great options of fruits and other healthy options.

Note : if you has Priority Club, you can check with the hotel. Sometimes they have special offer for Priority Club member. I got 2x USD 10 voucher for any room services, and I used that to order Salmon Steak which was great and you just to add another USD 2 with the voucher.

I've been to the Crowne Plaza Manila multiple times and their customer service is always top notch. From the front office staff to the room service attendant they always have a smile and always ensure I have everything I need.

I work nights while I'm in Manila and the hotel does a great job of giving me a quiet room and have never disturbed me while I'm sleeping during the day...not always so in other hotels where I've had to do modify my sleeping schedule.

Having the Mall connected to the hotel is great but honestly didn't even visit during my first 2 visits and it didn't really bother me either.