I've been to the Crowne Plaza Manila multiple times and their customer service is always top notch. From the front office staff to the room service attendant they always have a smile and always ensure I have everything I need.

I work nights while I'm in Manila and the hotel does a great job of giving me a quiet room and have never disturbed me while I'm sleeping during the day...not always so in other hotels where I've had to do modify my sleeping schedule.

Having the Mall connected to the hotel is great but honestly didn't even visit during my first 2 visits and it didn't really bother me either.

I had a two night stay at this 20 year old hotel. For tourists, it is in a worse location than either Makati or Manila Bay (Malate or Ermita) but it is close to a lot of Filipino call or business process outsourcing centres for businessmen.

Checkin was fast.

There are only three lifts for floors 5 to 19 (there is no floor 13) inclusive. At times, with at least 100 Pakistanis staying for an infectious diseases conference, this was inadequate.

My room was of a reasonable size and generally well maintained, although I had to call housekeeping to get a leaking toilet cistern fixed.

Lighting in the bedroom was excellent with three downlights over the two double beds. Often this is not the case in such hotels.

While it did not keep me awake, traffic noise was noticeable from the 12th floor but strangely not from the 3rd floor Seven Corners hotel restaurant.

The room had a very clean bath and adequate shower, but the lack of a 'rainshower' showerhead was disappointing.

The old CRT television had about 80 cable TV channels but desparately requires replacing with a modern plasma television set.

Double glazing is also required but doubtless expensive.

The buffet breakfast was reasonable but lacked the finer touches such as shakes that are seen for instance at Mandarin Oriental. The restaurant had a worn, rundown look with the staffs' insistence on keeping most curtains closed at breakfast contributing to a 'dull' look. The parquetry was worn, for instance.

The hotel pool was clean and the attendant pleasant.

The hotel's saving grace is that it is seamlessly connected to the partly recently renovated Robinsons Galleria Mall, an excellent shopping centre. That's why I've given the hotel 4/5 not 3/5.

I've stayed here numerous times and I simply loved Crowne Plaza! It's good for families with kids and for couples. Another plus for this hotel is its located above a shopping mall. If you're a shopping junkie like me, then this is the best place for you. The breakfast menu is also great, staff are attentive and the place is clean. Their staff are honest, I left something important in my room when I checked out and only realised it was missing when I was home. I called them and they are so polite and honest, they eventually found it and so thankful that they did. Would recommend this hotel when staying in QC or Pasig/ortigas area.

We had a very memorable stay at this hotel. The deluxe room was clean, modern, tidy, quiet and bed was super comfortable that we really slept well. Breakfast buffet at 7 Corners was the best and already recommended it to friends. Having Robinsons Galleria mall connected to the hotel was also very convenient for shopping.

I just didn't like their swimming pool which was small in my opinion. And also for the expensive internet connection.