I stayed at this hotel for a week during an international conference at a nearby university. The hotel has a good facility and is adjacent to a major shopping mall. While you cannot really feel authentic Manila atmosphere, it is a convenient hotel for a business trip. I checked in very late at night, but front desk staff were welcoming and efficient. The same can be said of senior staff across the hotel. One morning, however, a young waiter spilled orange juice on my suit, while he was serving the person sitting next to me. He pretended not to have noticed it, until I stood up and told it to him. After some exchanges, a manager on duty offered me to dry-clean the suit, and I was told that someone would call me that night. It was, however, the night before I checked out (two days after the incident) that I had received a call and the person I spoke had told me that the suit would't be ready until 5 pm next day as I had not request them early enough. I strongly believe that they must have known when the guest would check out. I was so disappointed if this represented the attitudes of the hotel management, and it would certainly discourage me to go back no matter how good the location and facility of the hotel is.
- Official Description (provided by the hotel):
- The newest addition to the Richmonde Hotel brand rises at the heart of Eastwood City, the first urban community east of Manila developed by leading real estate developer Megaworld Corporation. Bearing the name of this pioneering live-work-play enclave, Eastwood Richmonde Hotel completes the township’s mix of office and recreational establishments and answers the lodging needs of business and leisure travelers in the metropolis, not to mention the hotel requirements of residents and corporations in the locality. ... more less
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