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“Plenty of MOST's” 5 of 5 stars
Review of New World Manila Bay Hotel

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New World Manila Bay Hotel
4.5 of 5 Hotel   |   1588 Pedro Gil corner MH del Pilar | Malate, Manila, Luzon 1004, Philippines (Formerly Hyatt Regency Hotel and Casino Manila)   |  
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Ranked #12 of 103 Hotels in Manila
Bacolod, Philippines
Top Contributor
91 reviews 91 reviews
91 hotel reviews
Reviews in 57 cities Reviews in 57 cities
131 helpful votes 131 helpful votes
“Plenty of MOST's”
5 of 5 stars Reviewed May 7, 2013

As a Hyatt Gold Passport member, I expected much but not really MOST. Check-in at the Regency Club was a MOST pleasant experience. The MOST charming Gel with her ever arresting smile made me feel at home right away. The 10th floor lounge (not to be mistaken for The Lounge in the ground floor) has the MOST panoramic view of Manila bay. Pre-dinner cocktails (6-8 pm nightly) here are top-notch; must mention the teriyaki kebabs, sushi, cheese platter, and especially the desserts (chocolate mousse, mocha eclair, tiramisu, creme brulee, strawberry-topped pie) -- MOST sumptuous. The club also has the MOST dedicated staff. King, the chef, is the most knowledgeable basketball buff this side of town and we would exchange notes about our Gilas national team. The room was MOST comfortable with woolen carpet and corduroy-covered seats. Bed can easily sleep 4 people. Bath was MOST refreshing, with both retractable and overhead showers providing very strong water pressure (imagine car wash). Towels were MOST fluffy; they were so big they could pass for a blanket! Then the food. We had dinner at LiLi on the 5th floor. MOST authentic Cantonese cuisine. Peking duck done 3 ways, crispy suckling pig skin, Szechuan-style fried shrimps, chrysanthemum tea only cost us 120 dollars -- MOST reasonable! Not to be outdone, the neighboring Fireplace serves haute pots done in their wood-fired Beech ovens. Now I have to mention the lifts -- the MOST efficient elevator system ever. We stayed on the 30th floor and whether you press up or down, it doesn't take more than half a minute for your ride to arrive -- MOST impressive. And did I talk about the MOST convenient location? Robinson's mall is just two blocks away. There are 4 (the MOST in any place I've been) 7 Elevens within the vicinity. One block away just around the corner is a Starbuck's, a Pancake House and Don Henrico's pizza and pasta. Also the MOST number of Japanese and Korean restaurants surrounding the hotel. For the MOST adventurous, there is a casino in the 3rd floor and an exclusive night club just in front of the hotel. Entertainment bistros, even the MOST famous Aristocrat restaurant are just a walk away. Overall, a MOST enjoyable stay. Can't wait to be back to this hotel with the MOST.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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513 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Sahuarita
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 1, 2013

I checked in to the Hotel so that I could take the family to Manila Ocean Park. Upon arrival at the hotel I was immediately upgraded to a suite room at no charge. What else could I say about that. The room was very nice and the family loved it. That evening we went up to the Market Cafe for their buffet dinner. All I can say is arrive hungry. They had something for everyone. Seafood for the wife, steak for me, and plenty of desserts for the kids.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macau
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 26, 2013

I've been staying at the Hyatt over the past 8 years.
Pros:
Great buffet restaurant, but tired after a while. They need to have a change in the selections every now and then just to give it an uplift.
Convenient to the airport.
Love the executive club as its a great place to have small meetings.
Cons:
Used to go to Lilys chinese restaurant but not anymore. They used to have chinese managers but after they had left, the quality of the food deteriorated. The last two times I went there, the seafood smelt so I stopped going there completely.
They should have more seats juts outside e little patisserie. Many times I wanted to get a simple tea and cake but the chairs were always taken up by visitors just sitting there with no beverage nor food ordered. There should be a sign there indicating that the chairs are for customers and the staff should police that.
Last few visits, I noticed they stopped providing hand and face towels in the room and I had to ask for them. Housekeeping service has definitely deteriorated.
The lobby lounge is extremely pricey charging usd$20 for one glass of cheap white wine. There is no where else to lounge and when one wants to get out of the room for a little while.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cebu City, Philippines
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 26, 2013

The staff are helpfull enough, and friendly, but after maybe 10 to 15 visits over the years I keep hoping the rooms will have been renovated.

The carpets in the rooms are all stained, the walls are marked, curtains (or drapes) are drabby, the soft seating in the rooms are stained.

Since my last visit prices have rissen by nearly 25%, I dont think my experience was enhanced by that much, in fact you end up paying more for less.

I didnt use any of the facilities at the hotel - or in fact any of the food outlets - so I cannot comment on those

Room Tip: A very high room, the 24 hour traffic noise from Jeepneys tooting their horns and reving their engin...
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
agat
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2013

The last day of our trip to manila, we decided to stay a day at the hyatt because of its proximity to the airport and the mall of asia to do some shopping.The surroundings near the hotel was shabby, but we expected it already because of its location. It didn't bother us since we didn't plan on walking around the hotel's vicinity anyway.Bell staff will hail a taxi for you and will drive up in front of the entrance.. Front desk upgraded us to the presidential suite and we were very happy with the accomodation.Very clean and a lively atmosphere because of the casino. We had no complaints with the buffet at the market cafe.We will defintely return!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 13, 2013 via mobile

Traveling on business and unfortunatly it was a let down staying here, not the level of service you would expect from the Hyatt brand. Stayed at regency level club room and the service was like a three star budget motel, club room lounge does limited camp kitchen breakfast (congee or eggs) no omelette, pancakes, eggs Benedict, etc. I changed $100 USD into peso at checkin and I did not count the money I was returned. For the next two days every time I walked past the counter somebody would hassle me saying that they converted too much and gave me double what I asked for, I had to constantly remind them that I will settle that matter upon checkout. No chairs or lounge in lobby, ground floor lounge was roped off, so many business travelers in the morning waiting for lifts from hotel left standing like zombies, I also arrange hotel car the day before for airport, like usual expecting the 5 star to add this to my check out bill, well I admit I didn't check the bill but I get down to the front hotel car waiting to take me to airport. I get in and the Hyatt driver wants over 2000 peso in cash. Back to checkout and transact another visa bill for the transport. Sorry but Marriot in Manila is certainly my future preference. Only good thing really I can say honestly is I was glad to leave.

Stayed April 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_M_Simmons, General Manager at New World Manila Bay Hotel, responded to this review, April 23, 2013
Dear Sir

Thank you for choosing Hyatt Hotel and Casino Manila on your recent visit to our city.

I was very concerned to learn of the less than pleasing experiences you had during your stay and can assure you these have been shared with my team. Immediate improvements are expected as we work together to raise our service standards.

Sir, I would like to also address the issue of the overpayment to a currency exchange transaction that you have shared in your Trip Advisor entry.

May I firstly thank you for the kind gesture of returning the over paid amount to our Front Desk Associate. Clearly, this oversight is not expected and we have shared how we can improve our effencies in this service action. The inconvenience on being asked to return the overpaid anmount is regrettable however as the money being used to facilitate the transaction belongs to the Hotel, our Service Associates need to account for all daily transactions. We did not in anycase believe the money would not be returned moreover we should have been a little more understanding of the inconvenience. I trust this has provided further clarity.

I would be very pleased to discuss your stay further and ask if you wish to contact me directly on richard.simmons@hyatt.com.

Again, we thank you for choosing our Hotel and trust this stay experience will not deter you from visiting us in the future.

Sincerely,

Richard M. Simmons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 11, 2013 via mobile

Stayed for business purpose.
Overall it's an okay place to stay.
Swimming pool was under repair, so disappointing.
Room carpet was stained.
Worse thing is that there is no seating place in the lobby. One has to stand all the time whenever in lobby. This really bugged me no end.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_M_Simmons, General Manager at New World Manila Bay Hotel, responded to this review, April 23, 2013
Dear Sir

Thank you for choosing Hyatt Hotel and Casino Manila on your recent stay in Manila.

I was concerned to read that during your recent stay at your overall experience was below comfortable and may I extend my sincere apologies for the inconvenience. It is regrettable that at time of your visit our swimming pool was under maintenance. I am now pleased to report is back in full operation. I fully concur with your comments on the carpets in some of our guest rooms. In 2012 we replaced 230 rooms with new carpets and by August 2013 an additional 100 rooms will have new carpets. Further upgrades are planned in 2013. We are looking at options for seating in our lobby however due to size we have been guiding guests to The Lounge on the lobby level where plenty of seating is available.

We greatly value the support of all our guests and trust we will have another opportunity to welcome you back. If I can be of any further assistance, please do not hesitate to contact myself directly on richard.simmons@hyatt.com

Sincerely,

Richard M. Simmons
General Manager
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Additional Information about New World Manila Bay Hotel

Address: 1588 Pedro Gil corner MH del Pilar | Malate, Manila, Luzon 1004, Philippines (Formerly Hyatt Regency Hotel and Casino Manila)
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Manila
#6 Luxury Hotel in Manila
#6 Spa Hotel in Manila
#7 Family Hotel in Manila
#9 Business Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — New World Manila Bay Hotel 4.5*
Number of rooms: 376
Official Description (provided by the hotel):
New World Manila Bay Hotel is a deluxe 5 star business hotel situated at the heart of Manila and in close proximity to the convention centers, shopping malls and historical attractions. Welcoming and spacious, the 376 guestrooms and suites are all designed with high ceilings and large windows to fully showcase the breath taking views of the Manila Bay sunset. Featuring four presidential suites where luxury and decadence meet, our full-time dedicated butlers attend to every smallest detail round the clock. Stay connected with WiFi in our guest rooms and restaurants or while enjoying a leisurely afternoon by our poolside featuring a 25-m outdoor lap pool, children's pool and Jacuzzi , all providing a tranquil escape from the bustle of Manila. Home to the award-winning restaurants in the city, enjoy perfectly prepared steaks at The Fireplace, authentic Cantonese delicacies at Li Li or visit Market Cafe for a truly international dining experience showcased through its live and interactive kitchens. Unwind at The Lounge over a refreshing cocktail or indulge at the Pastry Boutique offering a sinful selection of chocolates, pastries and cakes.Offering several leisure and entertainment facilities, pamper yourself with our signature treatments by visiting The Spa at Club Oasis or try your luck at the Casino-Filipino complete with two levels of executive floors studded with gaming and entertainment offerings. Choose from numerous event venues, tastefully appointed and fitted with technologically advanced equipment, making them an ideal setting for corporate meetings, weddings or any social events. ... more   less 
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Also Known As:
Hyatt Hotel Manila
Hyatt Hotel Philippines
Hyatt Manila
Manila Hyatt

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