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“On Its Way BACK Up To Former Glory” 3 of 5 stars
Review of The Pearl Manila

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The Pearl Manila
3.0 of 5 Hotel   |   General Luna Str., Corner Taft & United Nations Avenue, Ermita, Manila, Luzon 1000, Philippines   |  
Hotel amenities
Ranked #43 of 103 Hotels in Manila
Manila, Philippines
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“On Its Way BACK Up To Former Glory”
3 of 5 stars Reviewed July 22, 2014

On Its Way Up To Former Glory...OVERALL: The Pearl Manila, is indeed on its way up to its past days of glory, as a respectable hotel in the heart of the city of Manila...I daily and weekly see many costly improvements being applied and installed, so give them breathing room...Please try to understand, the elevator is on its way up, not down, and I stand by my words......Yes, this hotel has seen better days, but so have I...The hotel is waking up from its hibernation of neglect and poor economy... Now with a new manager, with more qualifications, to mention, she is on the prowl for items to add to her list of improvements..ABOUT ME: I often stay here and for long periods of time, so I feel my comments are fair and honest...I have seen many improvements, and there are more to come...Improvements cost money, take time, and need to be approved, so please enjoy this time of growing pains, with 5 star hospitality, and low rates...PROS, LOCATION, MANILA: First off, Manila is a real city, meaning, in disrepair, pollution, crime, and more, but also, it is a very safe city, (NOW) for a city...Manila is safer than most American major cities....There are armed security, every 15 to 20 feet...The hotel is guarded at all doors, and guards will assist you and your luggage, out of your cab, without being asked, and free bell service rushing to your aid...Let them help you to the 9th floor for your check-in...Parking is below hotel and is free to guests...Manila, just as The Pearl Hotel, is on the upswing, waking up from decades of poor growth, spikes in crime, unlucky weather, corruption, and more; however, for a city, it is a place to learn to love...With over 13 million people, (2013) stacked on top of everyone, I still love it...Take the time to see the growth, which was double digits for the Philippines (2013)...SHOPPING: You have every type of store, at your finger tips, and within walking distance from the hotel...Robinson's Mall, must be one of the largest malls I have ever seen, other than SM in Cavite..Everyone is there, from kilos of food services, a major super market, clothing, appliances, and pharmacies, as well: 2 of them...There are also minor medical, dental, and optometrists, inside the mall as well...Doctors hospital, once of the premier hospitals and medical teaching centers, in the Philippines, and to the left, south I think, is general hospital...Also, in the mall, there is Western Union, 2 of them, to send yourself money... One on ground floor, right of the main entrance and on third flood, in center...I walk to the mall, each morning, not more than a quarter mile away...Also, quite easy to catch a cab around the side, to your right of the main door...There are 7-11's everywhere and across the street, a small market for those rainy days when you have a cold...SERVICE: Is often slow, in the Philippines, but relax, where do you need to go? So expect longer lines, slower service, at times, and remember, everything good about this town and hotel is the workers...They are doing their best..ROOMS are being painted, one by one, also NEW DRAPES, NEW SHOWER CURTAINS, CARPET SOON...Some rooms have new TV's, such as flat screens, all with reffers, and mine was freshly painted...Something is wrong? Well, tell the front desk and it will be fixed...Please understand, this hotel is from a different space and time, and now that the International community is bagging on their door, it is overwhelming to some people there...Give them a chance...They honestly are doing the best they can, even if it is not good enough, for your tastes...Very helpful...MAID SERVICE: Is wonderful, please tip...I tip around 20 php a day, to start, then up to 500 php a week...Your items are safe, although, rooms have in-room safe...I never worried about a single centavo or cell phone, missing, all is fine...What is wrong with the rooms are visitors who do not respect the establishment, usually smokers who stink up the room and burn the carpets with their cigarets...Please ask for smoking rooms, if you smoke, or non smoking rooms, if you don't...Do not mess up a nice room with your dirty drug addiction...Upholstery is being cleaned also..CONS: Often the elevators go off line, but it is due to long needed repairs and are on going...They have a topnotch manager now, and she is actively on the prowl for things to improve and knows her job...Trust me, what did not get done, or fixed, was not done, or fixed, because of no funding, not because of lack of interest...None of this is the laborers fault, so smile, tip and remember, you did not pay retail, and got a good deal on the rent...I complain enough, so please choose your complaints carefully...AIRCON is a bit noisy, but it is an in-room aircon, so deal with it...It is adjustable, by remote control, hanging on the wall, adjacent to the door...Raise the temperature and lower the fan speed, and yahoo, fresh air, and less noise...Again, please do not fault the workers...They are doing their best

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pearlmanila, Manager at The Pearl Manila, responded to this review, August 6, 2014
August 4, 2014

Dear Sir,

Greetings from the Pearl Manila!!!

We thank you for giving time in sharing with us your experience in our hotel and we appreciate very much in your kind words and hopes for us. We strive our best to maintain our strength which to give excellent service. We may be old but not aged as some has commented and by appreciating our service, our staff are motivated to excel more in our service.

Again, thank you very much staying with us and hoping to to serve you again in the future.

Best regards,

Claire Ortiz
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
London, United Kingdom
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 10, 2014

I've stayed at the Pearl many times, my last stay was April 2014.
What I noticed?
No real changes to the rooms, they're still a bit outdated, but I don't have any moans about the cleanliness. The room service was always very prompt and the room was made and cleaned thoroughly every day.
The bathrooms like the rest of the room are in need of a re-vamp.
The poool's still the best feature of the hotel, really great place to entertain my young son for hours on end.
My disapointment was that there's no longer a breakfast buffet option! What happened 'Management'?
Guests don't want a breakfast on a plate! I didn't even go for the 'Plated Breakfast' option. The wording didn't really inspire me with confidence. So what's the other option? Mcdonald's down the end of the street? The buffet when I stayed there before was good, basic and the usual, bit of fruit, rice, eggs, corned beef, fried fish etc.. But I was happy with that! Oh and no way of getting a coffee first thing in the morning, poor show management!
Would I stay there again, 'Yes,' there's not many other places around Ermita with a pool in that price bracket and it's next to the LRT so good access to UST and areas.

Room Tip: Get a room
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 14, 2014

The staff were lovely however the hotel was years and years old with no new upkeep. The lobby was on the 9th floor because they had made car parks to the 8th. Free internet was only avail in the lobbies and restaurant. The food was terrible and the waiter one morning couldn't work out where to put the knife and fork, that was before he told me there was only sausage and egg but they had run out of egg. Sausage was 2 x half a frankfurter deep fried rolling around the plate.

Then we went outside to skip over raw sewerage openings with no footpath on the side of the street. A business man we had drinks in told us not to walk the streets at night alone as this was a very unsafe area. Pick your areas in Manila carefully all as its not safe in many parts.

Room Tip: Go to another area
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  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 9, 2014

Stayed at this wonderful hotel, yes it's showing signs of wear and tear, but I guarantee that you won't find more friendlier staff anywhere in Manila.
The rooms are a little dated, but they are exceptionally clean and comfortable with good air conditioning units.

I've stayed in many hotels, but very few have impressed me like this one. I have never met more helpful and friendly staff anywhere in the world, they are an absolute credit to the hotel.

Stayed April 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed March 28, 2014

Hotel is well located. That said, the carpets in the hallways should be removed as they are horribly stained. The room itself is clean and reasonably appointed. The one huge plus is a rooftop swimming pool with chaise lounges. Which is unusual in Manila Most have pool but no place to lounge about.
I would stay again but for the lack of wifi!! It's a small thing to install routers!!
At first the hotel wished to charge me 1800 pesos extra for a room with cable but backed down and thankfully gave it to me without extra charge.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumiana, Piemonte, Italy
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 20, 2014

we could not find a room for a last minute booking in the area near Intramuros. In fact no even this had room s available, according to their reception, but one booking online site sold us the room and it was available! Nothing special in this hotel, save a swimming pool on the 9th floor, where you will also find the reception (?).
We had paid in advance the full amount, not too expensive, but at registration they asked for a 1.000 PHP as down-payment to be returned in case all is OK (?).
The hotel has not been renovated for some time, judging by the style and by the furniture, but it is OK, could do with a better cleaning, but not too bad.
Breakfast not so good, the buffet was there, but not operative, and the menu list just OK, just OK also the food.
All in all, not a bad experience for the price paid. But we are told the price was a special deal, with more then 50% discount, If this was true, then the full price would have been much too much.

Room Tip: there is am open air swimming pool on the 9th floor, so, if you are fond of swimming, try a near roo...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2013 via mobile

This hotel has passed it's prime, but don't be worried, the staff are friendly, our room was clean, the air con worked, hot water was provided for drinks on request for our bedroom, an iron was loaned,breakfast was cooked to our request. We felt secure at all times. My wallet, containing a lot of local currency, fell out of my pocket in one of the hotel armchairs, and it was handed back to me, having been found by one of the staff. Quite amazing honesty. The swimming pool is clean and on the 9 floor. The hotel charges are reasonable for the area..

Internet access was only available on the 9 floor but worked very well.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pearl Manila

Address: General Luna Str., Corner Taft & United Nations Avenue, Ermita, Manila, Luzon 1000, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 103 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Pearl Manila 3*
Number of rooms: 129
Official Description (provided by the hotel):
Manila's Pearl of the Bay!The Pearl Manila Hotel is located at the heart of Manila’s business center and historical landmarks, close to leisure and entertainment centers. Its proximate vicinity includes the World Health Organization, Medical Center Manila and two major hospitals, schools, the world-famed Rizal Park, ‘Walled City’ of Intramuros, National Museum, Club Intramuros an 18-hole golf course, government offices and shopping malls.Just 6 kms. from the convention and trade exhibits sites such as Philippine International Convention Center, Cultural Center of the Philippines, World Trade Center and 11.5 kms. from Ninoy Aquino International Airport. ... more   less 
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Also Known As:
The Pearl Manila Hotel Manila
Pearl Hotel Manila
The Pearl Hotel Manila
Hotel Philippines

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