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“Be aware” 3 of 5 stars
Review of City Garden Suites

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City Garden Suites
3.0 of 5 Hotel   |   1158 A. Mabini Street | Ermita, Manila, Luzon 1000, Philippines (Ermita)   |  
Hotel amenities
Ranked #23 of 105 Hotels in Manila
Siem Reap, Cambodia
Top Contributor
88 reviews 88 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
“Be aware”
3 of 5 stars Reviewed July 26, 2014

Good budget hotel but be aware of what you book and then the upgrade price to get abetter room
Friend booked single but I wad double and did not like box room
Upgraded for next 3 nights and stung 1900 extra pesos. Wrong
I booked with agoda and never retained Copy of slip
Staff friendly but reception mot

Room Tip: Know what you book
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGSManila, Reservations Officer at City Garden Suites, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and we apologize for the delayed response.

Our team is happy to hear that you find our staff friendly. Though it is unfavorable to hear that you had trouble with the upgrading. If it is fine with you, can you give us your details (date of stay and email address) so that we can get back to you and the management promises that you will not experience the same problem on your next stay.

I do hope that you will give us the opportunity to redeem ourselves and consider staying with us again.

We are looking forward to welcoming you again.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
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    71
    24
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
davao city
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

Me and my boyfriend stayed this hotel for 6 nights only. Since their room and toilets are clean and big,everyday has a satisfying room service. The food are also good. And most especially their staff is friendly. So my boyfriend and I decided to extend our stay for 11 nights.So I rate this room 4/5. I will recommend this hotel to all my friends. Thank you!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGSManila, Reservations Officer at City Garden Suites, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and our apologies for the late response.

Our team is really glad to hear that we created a truly memorable experience for you and your boyfriend. We are committed in giving you the best service you deserve.

Rest assured that I will share your comments with the rest of the City Garden Suites Team.

We are looking forward for your next stay with us.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malolos, Philippines
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

Very clean room, quite and nice hotel. WiFi is good, they have free which is slower than the paid services. So i try the paid services which is more faster(yes i think so) and also the Room attendant was nice and polite.

Room Tip: higher floors for manila bay view
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  • Stayed May 2014, traveled solo
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGSManila, Reservations Officer at City Garden Suites, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and our apologies for the delayed response.

We are very glad to hear that you enjoyed our amenities and facilities. Our team is very happy to hear that you find our room attendants nice and polite.

Rest assured that I will share your comments with the rest of the City Garden Suites Team.

Looking forward to your next stay with us.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bremerton, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2014

We have stayed here a couple times and it's comfortable and in a convenient location. Double charged for online reservation though left a bad taste in my mouth when the hotel chose to double profit off us rather than cancel a gross error their third party reservation place made.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGSManila, Reservations Officer at City Garden Suites, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and our apologies for the delayed response.

We are glad to hear that our location is convenient and were to your liking. Thank you for patronizing our hotel whenever you are here in Manila.

It is unfortunate to hear that you were double charged. If it is fine with you can you please provide us your details (date of stay, full name and email address) so that we can get back to you. Rest assured that the management will not let this happen again.

We are looking forward in welcoming you again.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminyak, Indonesia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2014

One of the best location for leisure activity. Good place for food, night life and for. Friendly staff very-2 helpful can guide you to explore the Philippines. Breakfast was superb. You can customize the dishes. Check-in and check-out was swift.

Room Tip: Go for rooms close to swimming pool. Also choose the rooms on the street side they are less noisy in...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CGSManila, Reservations Officer at City Garden Suites, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and our apologies for the delayed response.

We are very glad to hear that you enjoyed your stay with us. From our location to the food, our staff and our check in and check out process. We are committed in providing you the satisfaction you deserve.

Rest assured that I will share your comments with the rest of the City Garden Suites Team.

We are looking forward in welcoming you again.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
81 reviews 81 reviews
54 hotel reviews
Reviews in 51 cities Reviews in 51 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed May 13, 2014 via mobile

We have been in the Philippines for nearly 2 months and stayed at all sorts of hotels and this place by far had the worst customer service.
We were transferred from there sister hotel Lotus Garden Hotel due to renovations, which we had booked through agoda.
We tried to extend our stay by 2.5 days which is really only 4 hours for half price, but they then decided to charge us the full price not the price from agoda so we changed hotel.
On leaving they tried to charge for 2 sets of slippers which 1 had been opened, we protested and then on ringing house keeping decided only 1 had been opened we refused to pay apparently if you open them you own them.
The safe was locked when we arrived I asked for it to be opened it was still locked 2 days later.
We were very disappointed with this hotel and there customer service.
There are other places to stay in Manila for less money and better service.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 10, 2014

I booked their 1 bedroom suite with buffet breakfast for my family's medical appointment at St. Lukes as they are only a few blocks away from the hospital and the reviews are quite impressive. I decided to book 2 nights directly at their website thinking that it would be hassle-free plus there would be no hidden/ surprise charges if I transact with them directly.
I only found out that they are using a third party reservation service (directwithhotels ) when I tried to modify my reservation. This was when things started to get all messed up. 2 days ago, I called the hotel reservation and asked about the cost of adding 1 adult. He said it would be 800php. This is above what I wanted to pay for since this is only for the additional adult; breakfast is not included. I wanted to cancel my reservation but the reservation fee that I already paid for is non refundable. So I just decided to cut short my stay to one night. The guy from the reservation said he'll update their logbook and that everything has been taken cared of.
I called this morning to verify the status of my reservation and the lady said she couldn't help me because the transaction was done ONLINE. I told her of the guy who said everything was okay. So she transferred to their "online dept". The call was disconnected. I called back and got transferred, was put on hold, transferred. Finally, the lady said she'll give me a landline and mobile phone # to call. I kept calling but noone answered.
I called the hotel again and gave my numbers for a call back... told them I am calling from the province and that this transaction has already cost me money and time.
As of this moment, nobody has called me back except for the email that I received containing the link to their website where I should modify my reservation.
I am terribly disappointed.

Stayed May 2014, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Garden Suites

Address: 1158 A. Mabini Street | Ermita, Manila, Luzon 1000, Philippines
Location: Philippines > Luzon > Metro Manila > Manila > Ermita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 105 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Garden Suites 3*
Number of rooms: 142
Official Description (provided by the hotel):
City Garden Suites Manila is a Standard Class Hotel and an ISO 9001:2008 Certified in all aspects of its operations. One of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. The hotel offers top class accommodation with business character and elegant furnishings that provide guests value for their money. A great choice for business and leisure travelers who are seeking comfort, affordable rates and cozy ambiance that is so relaxing and refreshing. Every guestroom offers modern and up to date facilities and five star quality amenities bringing new dimensions in luxury and leisure. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Despegar.com, Cheap Tickets, Travelocity, Agoda, HostelBookers, TripOnline SA, Odigeo and Tingo so you can book your City Garden Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
City Garden Hotel Manila
City Garden Manila

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