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“Nice and accommodating” 4 of 5 stars
Review of Lotus Garden Hotel

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Lotus Garden Hotel
3.0 of 5 Hotel   |   1227 A. Mabini corner Padre Faura Sts., Manila, Luzon 1000, Philippines (Ermita)   |  
Hotel amenities
Ranked #22 of 104 Hotels in Manila
Manila, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Nice and accommodating”
4 of 5 stars Reviewed June 21, 2014

Nice hotel and super staff..Close to Robinson s mall and other facilities..
The rooms are really clean and good size..
Dont give 5 stars because of the breakfast, nothing amazing...
To be recommended...

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GARDEN_HOTELS_MANILA, Reservations Officer at Lotus Garden Hotel, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and apologies for the delayed response.

We are glad to hear that you enjoyed our rooms and facilities during your last stay with us. We will be guided accordingly to review other improvement opportunities specially with our breakfast.

The Lotus Garden Hotel Team is looking forward to your next visit.

Kind Regards,
Mara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 7, 2014

its my first time in the philippines so did'nt know what to expect the staff at the lotus gardens and very friendly , helpful and will go out off there way to help the rooms are well maintained, laundry and room service is very fast and efficient big shout out goes to jinky and vic in the resturant and the guys on the door keeping you safe and also jovelle and april on the front reception. update they have just updated the tv channels to sky and are in the process of updating the wifi. would def reccomend and will be back

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GARDEN_HOTELS_MANILA, Reservations Officer at Lotus Garden Hotel, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and apologies for the delayed response.

Our Team is very glad to hear that you enjoyed our rooms and facilities during your stay. Our housekeeping department, front office department specially Ms. April and Ms. Jovelle. Ms. Jinky and Mr. Vic of the Cilantro Restaurant extend their thanks to you for acknowledging their service.

Looking forward in welcoming you again.

Again, thank you for your comments and looking forward to welcoming you again.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 1, 2014 via mobile

I've been to this hotel 2 times. The first time in Dec. 2013 and just recently in May 2014. This staff are extremely friendly, and they make sure you are in great hands. I want to give a shout out to staff members Gie, Dave, Jayron, and Richard. Also a friendly special shout out to supervisor hotel receptionist Jovelle. I will see you all again. Ingat! God bless you all!

Sir Terry

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GARDEN_HOTELS_MANILA, Reservations Officer at Lotus Garden Hotel, responded to this review, September 5, 2014
Dear Valued Guest,

Thank you for taking the time to share your comments and apologies for the late response.

We are very happy to hear that you find our staff extremely friendly. Ms. Jovelle of the front office department wants to extend her thanks to you for acknowledging her.

Thank you for choosing Lotus Garden Hotel as your home here in Manila.

We are looking forward to your next visit.

Kind Regards,
Mara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 1, 2014 via mobile

The hotel reception/bar/restaurant all look really nice when you walk in. That's where the luxury stops!!! The doormen are great but the desk workers customer service is the worst.The "free wifi" is poor quality and that is if you can actually get and stay connected. There were ants in the room, the gym still sucks terribly.If you stay in the other building its 2 elevator rides and a journey to get to your room.The breakfast is good but this is my second time staying at the lotus and there will not be a 3rd.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 5, 2014

Stayed in deluxe room. Can see that some effort was made to spruce up the room but seems a little half hearted. No doors on wardrobe, no railing and of course no hangers which was inconvenient. Housekeeping was poor as room was not cleaned on our 2nd day and we had to feedback. A good variety for buffet breakfast.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed May 1, 2014

Not really sure how to rate this hotel. I stayed here twice - stayed, left for another country then came back and stayed again...all pre-reserved. The hotel is clean. The staff is friendly, helpful, accommodating. However, they just cannot seem to get the room right. First stay in a non-smoking room when I reserved a smoking room. Off in the expansion area where you practically need a map to get to and from the room. 2nd stay: We arrived at 1:30pm, exhausted from our other country journey, had to wait 2 hours to get a room (pre-reserved). The room was upgraded, but with twin beds, not a double. The wait was without any estimation of how long. I assumed 10? 15? 20 minutes? Nope...2 hours. Was supposed to be a smoking room, yet no ashtray. Outside of the bathroom window was a huge blower fan, but overall the rooms are pretty quiet (high floor). It's a nice place and worth the cost, but my overall experience has left me with mixed feelings. There are many hotels in Manila (Ermita) in the same price range, so I do not know if I will stay here again or not.

Room Tip: It's Manila....get a high floor away from the street, if possible.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clovis, California
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 19, 2014

Lotus Garden is my home whenever I visit Manila. I have been a regular guest annually for the past six years. The hotel staff is courteous, polite, gracious, and quick to respond.

The abundant daily breakfast buffet mirrors Filipino hospitality and diversity. For returning guests like me who crave for local fare, they offer the usual Filipino breakfast: fried rice, chicken adobo, a variety of salted fish with the local side salad of salted eggs, tomatoes, chopped mangoes. For foreigners, they have western choices. In addition, there is a choice of bread; either pan de sal or sliced bread. Eggs are cooked to order. However, you have to make sure you explain very clearly what you want to the person behind the pan. Otherwise, you will end up with something else.

The proximity of the hotel is important, given the inexplicable traffic in Manila. Robinson's Mall is about 10 minutes' walk from the hotel. This mall practically has everything you need. Then, just in front of the hotel are jeepneys that can take you anywhere within Manila. All kinds of restaurants are within walking distance. Lotus Hotel has transportation available as well as long as you book in advance.

Lotus Garden is an ideal place to stay given their location, price, and service.

Room Tip: Try to choose a room with the window facing away from the main street for less noise.
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotus Garden Hotel

Address: 1227 A. Mabini corner Padre Faura Sts., Manila, Luzon 1000, Philippines
Location: Philippines > Luzon > Metro Manila > Manila > Ermita
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa
Hotel Style:
#8 Spa Hotel in Manila
#9 Best Value Hotel in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lotus Garden Hotel 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Lotus Garden Manila

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