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“Shine Bright at Diamond (Hotel)” 4 of 5 stars
Review of Diamond Hotel Philippines

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Diamond Hotel Philippines
4.5 of 5 Hotel   |   Roxas Boulevard cor. Dr. J. Quintos St., Manila, Luzon 1000, Philippines   |  
Hotel amenities
Ranked #5 of 103 Hotels in Manila
Manila, Manila, Philippines
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“Shine Bright at Diamond (Hotel)”
4 of 5 stars Reviewed July 23, 2014

This is a friend's treat. So I would say that our staycation was great! The hotel has large rooms, comfy beds and wide comfort room. The staff are friendly too. We had buffet breakfast the following day and it was gastronomic! The chefs are friendly as well. They'd make you eggs the way you want it done.

Diamond Hotel is located at the heart of Manila. In the morning, you may opt to jog along the coast of Manila Bay or party hard at night. It is also a few blocks away from Malate Church and Robinsons Mall Manila.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

We are very pleased to know that you and your partner had a wonderful staycation with us here at Diamond Hotel Philippines! Thank you for your nice comments about our large rooms with comfortable beds and spacious comfort rooms. Apart from our rooms glad to hear as well that you enjoyed our sumptous breakfast spread and the service from our friendly chefs.

One of the top features of the Hotel is the location, since it is situated at the heart of the business and leisure centers of the city of Manila. We hope that you find our location very helpful and convenient during your stay.

We are looking forward to your next visit and rest assure that we will continue to shine bright like a true Diamond.

Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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446 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 10, 2014

The food was great, especially the included breakfast. Rooms superb, large, clean and comfortable and service was fast and polite! Easy to grab a taxi, close to malls and plenty of bars and restaurants. Will definitely go back!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

It is a pleasure to hear that you enjoyed your stay at Diamond Hotel Philippines due to the superb, large, clean and comfortable rooms, good food and most especially the fast service and polite staff who are always willing to serve you.

Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments, for your wonderful words never fails to inspire them.

Thank you once again and we look forward to our continuing pleasant relationship.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Francescas, France
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 8, 2014

Me and my husband job related, we been here service are good for the hotel and room are clean, close to the business center and away also for the flood when if its raining. We roam around the whole area in a night time it is really safe and nothing to worry. Many restaurants close by also.
Perfect also for shopping but you know why we check in this Hotel? Because of Gadie the owner of Cebu Exclusive Holiday Private Tour in Cebu, Philippines, she travel a lot and and what she experienced she recommended it to us and since we tried their serviced so we trusted her. So here are we have safe and fun travel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your open and honest feedback about your experience at Diamond Hotel Philippines. Our team always looks forward to every comment submitted by our guests. We are glad to know that you appreciate our clean and well appointed rooms as well as our ideal location.

We would like to extend our gratitude for trying our hotel though your friends recommendation and glad to know that our team didn't failed you.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.

Maria
Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 3, 2014

Stayed in the hotel for 3 weeks and everything was perfect. The staff, the room, restaurant, and the service was the best. Great bed with a view of the bay, pillows, bathroom, cleaning service would even put a little place-mat under my toiletries, a very nice touch!!
Great gym, even great internet connection which is very unusual for Manila.
I would recommend this hotel to everyone and would stay again.

Room Tip: 18 floor, bay view room, corner
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

We received your favorable comments during your stay with us. We truly enjoyed reading your comments and would like to thank you for your kind words.

It gives us great pleasure to know that you had a wonderful stay . Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have any suggestions on anything to make your next stay with us a more delightful experience.

Thank you and we are looking forward to your next visit. We wish you the best in your business and personal endeavours.

Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 2, 2014 via mobile

After you have passed the Bomb detection dogs, metal detectors and bag screening you enter a truly amazing hotel! The rooms are very clean and have a reasonable size and quite modern. Wifi is free for 1 device in your room for 3 hours a day and free in the lobby. The restaurant is a bit on the expensive side compared to outside restaurants. The location of the hotel is nothing amazing, there is a Starbucks, Pancake House and Italian Shop next door there are also some mini-marts. The hotel is near the U.S embassy and a taxi drive from Intramuros the more up-market part of Manila. The area the hotel is in (Malate) is your average Asian City a bit grungy with some beggars around but the area is quite safe (there are armed guards everywhere!) The hotel is also a 5 minute walk to Robinson's Mall (A western mall) but be aware when walking there as the are some pickpockets along the route. The pool in the hotel is fine.
Overall this hotel is a Haven in the middle of Manila!

Stayed June 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

Thank you very much for the positive comments regarding Diamond Hotel Philippines. We are glad that you appreciate the safety and security measures of the hotel. It is always a special treat for us to hear from our guests who have taken the time to compliment our efforts. Please note that your comments are shared with all the Managers & the staff.

One of the top features of the Hotel is the location, since it is situated at the heart of the business and leisure centers of the city of Manila. We are glad to know that you were able to find this as an advantage during your stay.

We are looking forward to your next visit. Should you have inquiries or requests, please feel free to get in touch with us.


Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

We had three very comfortable nights at this hotel. Our large room with views of Manila Bay easily accommodated us and our two children (10&12). Staff were friendly and professional.
The area is both convenient and a little seedy. There's a few street kids about, but we didn't find it threatening in any way. The bayside walkway is just across the road, and Robinsons Mall is about a 4 minute walk away. Lots of nearby options for food.
There's a nice pool area outside and free wifi in room and lobby areas. We'd stay there again.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

It is a pleasure to know that you and your family had a comfortable stay at Diamond Hotel Philippines! Our team will be delighted to know that you appreciate the amenties and services that we extended.

Our hotel is nicely situated near tourist attractions as well as shopping centers. We are delighted to learn that your were able to conviniently explore these places during your stay.

We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 28, 2014

We stayed one night here before our flight back home.

The hotel is near the US embassy and by the bay. But there are a few beggars in the vicinity and maybe a bit seedy. There's good security at the hotel itself however and on entrance, there is quite a grand lobby and restaurant area.

We booked a club deluxe room as an Expedia Elite member but no upgrades were given as was usual at other VIP hotels. The room was clean and comfortable, on the 25th floor and included free wifi internet (club rooms only), club lounge access and one-way airport transfer.

Unfortunately, we were unable to try the complimentary club cocktails, which finish at 8pm, since our trip from the airport took almost 4 hours (yes four hours!) due to heavy rain, localised flooding and standstill traffic. No fault of the hotel as this was the "official airport taxi". There were long queues for yellow taxis but not enough yellow taxis arriving so we paid 1200 peso for the "fixed airport rate" white taxis from terminal 3, which we thought was double what we should be paying but considering it took so long, maybe it worked out better than a metered taxi in the end. On the way back, we used the hotel car and it took 25 minutes (10am).

The staff were very friendly and as club guests, we get special check-in on the 25th floor + drinks on arrival. Breakfast at the club lounge was fine but there's only a small choice. I'd recommend going to the first floor if you want a bigger range.

I have stayed at club rooms before in Bangkok and had much better service but on the whole Diamond hotel was a comfortable place to stay.

One negative point: We ordered room service. My wife and I shared our food but I was the only one that drank the water that came with meal (in a glass with ice and covered with cling film). After a few hours, I woke up desperately needing to go to the toilet with stomach problems. Lesson learned: stick to bottled water.

Room Tip: Check if club room rates include a free airport transfer. It works out good value if you factor that...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, July 27, 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

We received your favorable comments as well as your suggestions for improvements.We truly enjoyed reading your comments and would like to thank you for your kind words.

We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests. We will take note of your comments with regards to our services at the Club Lounge and also about our Room Service.

We look forward to our continuing pleasant relationship.

Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamond Hotel Philippines

Address: Roxas Boulevard cor. Dr. J. Quintos St., Manila, Luzon 1000, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 103 Hotels in Manila
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Diamond Hotel Philippines 4.5*
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