We spent 3 nights in a suite in early December. There were plenty of parties, weddings, conventions going on, and thousands of people were populating the lobby and the access to the hotel. Many of them also stayed in the hotel and dined in the restaurant. Plenty of 2 star people for a so called 5 star hotel! It seemed as on the buffet everybody was nervous to get food and fighting for his life. The staff was great and there was always enough food, but it was impossible to enjoy it. As a hotel guest, you could not find a seat in the lobby. The Management should decide if the Manila hotel is a hotel or a convention hall!
Now to the hotel part: We reserved a suite, facing the bay. Just in front of the room was an event tent with loud music. So, after 5 minutes we went back to reception and asked to change the room. We were upgraded to a bigger suite facing the city. It was very spacious and that's about all the positive to say about it. The building is very very old and it looks as there is no maintenance. The windows should be cleaned at least every 50 years, but ours were overdue!
The bathroom was not clean. Actually it is not possible anymore to clean it. It has to be torn out.
Positive: the staff is nice, competent and friendly. But this is the standard in the Philippines.
- Official Description (provided by the hotel):
- Manila Hotel embodies a rich tradition of elegant living, fine dining, and gracious service that goes back over 97 years. Here the city celebrated its most important events. Here the world’s personages held court and left their mark. At once, ageless and historic, Manila Hotel has always been everything a hotel should be: comfortable and gracious ... more less
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