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“OK Hotel” 3 of 5 stars
Review of Pan Pacific Manila

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Pan Pacific Manila
4.5 of 5 Hotel   |   M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines (Malate)   |  
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Complimentary Breakfast
Ranked #2 of 103 hotels in Manila
Top Contributor
119 reviews 119 reviews
110 hotel reviews
Reviews in 59 cities Reviews in 59 cities
243 helpful votes 243 helpful votes
“OK Hotel”
3 of 5 stars Reviewed May 4, 2009

I stayed 3 nights at this hotel recently. The pluses were the jacuzzi in the room, the service generally and the location. The minuses were the mediocre food, small and limited lobby bar, lack of free internet access and the jaded look of the rooms. Given the relatively high prices charged, there is certainly room for improvement.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East of England
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 11, 2009

Transferred to this hotel from G Hotel Manila by Waterfront just to enjoy a bit of opulance during our stay in Manila - stayed here for 7 nights. Had researched beforehand on TripAdvisor so our expectations were already quite high. From the moment that we stepped into the hotel through to check out and leaving our experience exceded expectations on all levels.
The check in was friendly and efficient and we were shown to our room by one of the Butlers. The room was large, well furnished and equiped, and had a great bathroom. The bathroom had a bath tub (with TV) and a seperate walk in shower. The shower spray was powerful with good temperature control. All the essential amenities were provided and were of good quality.
The bed was large and firm but comfortable. There was a pillow menu provided to allow you to choose your own presference of pillow. The bedding was also very comfortable and cosy.
The room was very clean and the air conditioning was good.
We used the pool area on a daily basis (open until 10 pm) and the gym less frequently - both facilities were excellent although the hot tub at the pool on occasions was too hot. My wife used the spa facilities which were also very good.
Internet was available in the room and once subscribed could be accessed wirelessly throughout the hotel.
The breakfast buffet was superb with a good selection of food and great service. We were randomly provided with vouchers when visiting food and beverage outlets in the hotel which gave 50% discount on breakfast - even better value for money.
There was an upside and a downside for this hotel in terms of the location. It was about 100 m walk to Robinsons Mall which was a nice place to shop, walk around, and on occasions have a meal or snack (Western quality standards). The only problem was the 100 m walk through all the street hawkers and pimps. To go anywhere else a taxi is recommended as the area immediately outside the hotel is a bit intimidating. Having said that the hotel external security try and keep an eye on you as you walk outside near the hotel.
Managed to get a few rounds of golf in whilst in Manila - played the Army course in Fort Bonafacio (9 holes only but you can play 2 x for 18 holes) and the Navy course also in Fort Bonifacio (18 holes and a nice course) - about £40 for green fees and caddy. Make sure you arrange for a taxi to collect you after the game.

We really enjoyed our stay at this hotel and would definately go back for another stay in the future.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldmeldrum Aberdeenshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2009

My daughter was staying in this hotel on a business trip and took ill
She says that the staff were so good to her brining up green tea often as she was badly dehydrated
I would like to thank all the staff for looking after her she says she was very ill and was worried about her health

Thank you from the bottom of my heart as she iis very precious to us
Lorraine Kelly

  • Stayed February 2009, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 5, 2009

This is the best hotel I have stayed in so far in Manila. The staff are very friendly, efficient and always eager to assist. The ambience and decor are nice. rooms are a decent size. Bed are comfortable (I loved the Pillow menus). Bathroom was spotless and tastefully decorated and the breakfast buffet was delicious with plenty to choose from. Location was good in downtown manila close to a big department store, however if you're a man and try to go for a walk anywhere within 5 minutes of the hotel be prepared to run through the gauntlet of pimps (not threatening or pushy but it's a bit irritating)

  • Stayed December 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler
Top Contributor
79 reviews 79 reviews
55 hotel reviews
Reviews in 56 cities Reviews in 56 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed January 13, 2009

We returned to the Pan Pacific manila after 2 years - it is still wonderful.
Service is 5 star - rooms are large - clean - great bathrooms - some have water views but street views are quiet.
It is a block form Robinson's mall and only 250 peso ride from the airport. You can walk to Intramuros.
The local area can be a bit seedy at night but certainly Ok for walking to restaurants etc.

Stayed November 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 6, 2009

The first reason why we chose Pan Pacific for our 15th wedding anniversary celebration is the good reviews on the net. We found that they are all correct.
Ms. Che Basilonia -- the account manager-- was already very helpful even from the start. When we stayed there, we saw that butler system works because it makes their service customized to your needs.
Ms. Che is very accommodatingl with all of our requests -- even if she is not on duty. She even lets her staff phone her early in the morning.
The reception desk people and the concierge (Aki, Frederick, Jonas) even worked past their time to book a restaurant for our family.
The banquet staff (Arnel, Fer, Emer) and the staff at Pacific Lounge (John, Joy) were really very polite and served with a smile.
The Butlers (Jojo, Dennis) responded to our requests with a personalized service. We saw that all the staff were very happy to be of service to us.
The rooms are very clean and spacious. The facilities are also very clean. Even the pool area has a butler. The food is really very good, fresh, and bountiful.
We felt safe because there are security people and sniffing dogs all over.
Will we recommend this hotel to everybody? Absolutely!
Will we go back there again? Definitely!

  • Liked — Butler service
  • Stayed December 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed December 18, 2008

We wanted peace and quiet amid the bustle of Manila and got it here..

We couldn't hear any street noise from our room. The bathroom was lovely with a brilliant shower.

The breakfast buffet was extensive - so much choice.

The pool area was refreshing despite the hot weather.

  • Stayed November 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#1 Luxury Hotel in Manila
#2 Romantic Hotel in Manila
#2 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pan Pacific Manila 4.5*
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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