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“Great stay” 5 of 5 stars
Review of Pan Pacific Manila

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Pan Pacific Manila
4.5 of 5 Hotel   |   M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines (Malate)   |  
Hotel amenities
Ranked #2 of 104 Hotels in Manila
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
64 helpful votes 64 helpful votes
“Great stay”
5 of 5 stars Reviewed August 16, 2014

Great stay. The hotel is showing the great management hospitality standards of panpacific known worldwide. From front desk to food and beverage the service is superb. The room are very cared in details. Swimming pool and gym are well equipped and the care of the guest is shown totally. I will think this should be the best in Manila

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 17, 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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616 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Winston Salem, North Carolina
Senior Contributor
26 reviews 26 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 15, 2014

This is such a beautiful hotel. I am so glad I grabbed some postcards of just the hotel itself because it was stunning. The pools, Jacuzzi, food service, etc were all much more upscale than the rest of Manila. Check food prices before ordering; I accidentally had an breakfast that was $15? from what I recall. I walked or took a cab to local shops and ate outside the hotel. Not a huge hassle but not always convenient. I did enjoy many cups of coffee just looking at all the water, plants and decor in the hotel. It was one of my best, relaxing memories there.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 17, 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mildura, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 14, 2014

We booked 2 rooms for 4 nights great stay from front desk till check out loved it .robinson mall very close rooms and breakfast great .we want to book again next june prepared to pay now but rate is very high panpacific should give the best rate if we prepay now not penalize
Stephen australia

Stayed June 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 15, 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 12, 2014

Stayed there for 2 nights in July. Good security, good service. The location is terrible though. In front of the hotel there are hookers, beggars and it doesn't feel very safe to go out there at night. The hotel itself was ok to pretty good. Breakfast is served on the top floor, with views of the city. Hotel bars are quite boring. There is one near the entrance, and if you're ok with Japanese tour guides screaming at their tourists, then you should be fine there. Not a very cozy environment. On the top floor there is a restaurant/bar as well, but if you go there for a drink they keep pushing you to have dinner there. The roof terrace (for smokers) is a hidden gem. On my day off I walked to a nearby shopping mall when I was approached by a man who said he worked at the Pan Paficic. He knew I was I guest there, and he said that his employer was late paying him, and that he wanted to buy his kid a gift. He asked me for money...

Although overal the stay at Pan Pacific was ok, I'd recommend Diamond Hotel. It is less boring, and has a better atmosphere.

Room Tip: Choose a higher floor.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 13, 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your comments. We are glad to hear that you enjoyed our rooms and facilities during your last stay with us, and we will be guided to review other improvement opportunities as per your comments. It is unfortunate to hear that you find our surrounding not to your liking. Our hotel has recently formed a small group with the business owners in the area to uplift and refresh the activities and environment in our neighborhood, what was once called the "Spanish Quarter"; the group is also deeply active in activities supported by the local government. I hope that in your return visit here, you would see a fresher and more vibrant Malate district.

I do hope that you give us the opportunity to redeem ourselves, and the neighborhood we are in, in your return.

I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Kind regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groningen, Groningen, Netherlands
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 9, 2014

My girlfriend and i stayed here for 3 nights. In my opinion this is the best hotel i ever stayed in. Great service, perfect breakfast, nice pool with jacuzzi and for me very important great gym facilities. I will really be coming back to this hotel when i stay in manilla next time. In my opinion they deserve a 6 star rating.

Stayed August 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 10, 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 5, 2014

I am surprised about the location and the view was terrible. I called prior to arrival to book me in higher floor with bay view. Unfortunately, was book with half sea view half shanties view.

The location was pretty scary as it is located near bars and clubs.

There's welcome drinks for the three of us. My husband didn't like the young girl crying sitting next to an old foreigner in the lobby.

Also, there are a lot of young girls with older foreigner all over the hotel even at breakfast. It makes the place really not fancy. I reckon, It is why strict dress code is implemented at the breakfast area. I have to get back to my room and change cos I'm wearing shorts though I am wearing a decent length.

Breakfast is fair.
Room is really nice and my husband loved the office area. We loved how big the bathroom is. My baby is happy cos she was able to watch Mickey Mouse while taking a bath.

The pillows were too hard and high though. I need to get the extra pillow in the closet to be able to sleep.

This hotel isn't a 5 star for me. It's more of a 4 star, perhaps the room is the only thing this hotel was categorised as a 5.

Staff were great too! Fantastic service. Fantastic room. Terrible location an ambience.

I don't think we will be back cos of the ambience, Even if we loved the room.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 6, 2014
Dear Valued Guest,
Mabuhay!

Thank you for taking the time to share your comments. We are glad to hear that you enjoyed our rooms and facilities during your last stay with us, and we will be guided to review other improvement opportunities as per your comments. It is unfortunate to hear that you find our surrounding not to your liking. Our hotel has recently formed a small group with the business owners in the area to uplift and refresh the activities and environment in our neighborhood, what was once called the "Spanish Quarter"; the group is also deeply active in activities supported by the local government. I hope that in your return visit here, you would see a fresher and more vibrant Malate district.

We also apologise if our standard pillows are not to your liking. We do have a pillow menu that lists the different types of pillows that are available to the guests, which can be requested through our Butler Plus.

I do hope that you give us the opportunity to redeem ourselves and consider staying with us again.

I will share your comments with the rest of the Pan Pacific Manila team.

We hope to welcome you back soon here at your new home in Manila.

Kind regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 3, 2014

Stayed here last June and I was very satisfied with the service, breakfast buffet and the rooms. Actually, I liked my room with the teeny-tiny TV set in the bathroom until I saw my friend's room. It was more spacious and better laid-out. LOL

Check-in was a breeze, so was check-out. And the rate is quite reasonable compared with the astronomical prices of other 5-star hotels in the city.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, August 4, 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms, our breakfast buffet, and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.
We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Ernie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#1 Family Hotel in Manila
#1 Luxury Hotel in Manila
#2 Romantic Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pan Pacific Manila 4.5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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