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“Nice Place to Stay” 5 of 5 stars
Review of Pan Pacific Manila

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Pan Pacific Manila
4.5 of 5 Hotel   |   M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines (Malate)   |  
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Ranked #1 of 104 Hotels in Manila
Colombo
Top Contributor
103 reviews 103 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
67 helpful votes 67 helpful votes
“Nice Place to Stay”
5 of 5 stars Reviewed October 1, 2012

Excellent and speedy check in procedure. Rooms are spacious and quite comfortable particularly if you are in business group and choose to have a quiet discussion in the comfort of the room.

Room has an inbuilt laundry pressing facility with an iron and a board, if you need that extra crispiness.

The staff is most courteous and helpful about getting around Manila, and I happened to be there during a typhoon, when their help was most valuable.

The breakfast buffet is a high point not to be missed, but savoured with delight, with an excellent spread.

Venturing out in the late evening get a taxi to the city centre.

Worthwhile repeating a visit.

Room Tip: Higher you go the better view
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, October 8, 2012
Dear Valued Guest,

Mabuhay! and thank you for sharing your wonderful comments with us.
Extremely please to hear that you have enjoyed the ambiance of our Property
and that you will return again to us.
Thank you for the wonderful comments on our Breakfast and lounge experience.
If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila.
Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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685 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Puerto Galera, Philippines
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 10 cities Reviews in 10 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 30, 2012

Loved my stay here, had booked in for one night, but loved it so much I extended for a further three nights. Loved the pool area, very friendly staff. All in all a top class hotel in my books. Not situated in the best part of Malate, but you don't have to venture onto the street to catch a cab. Robinson's mall is only a very short walk away. Will be sure to stay there again.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, October 8, 2012
Dear Valued Guest, Mabuhay!

So glad to hear you shall return to us! Thank you for sharing your wonderful comments with us and your Loyalty.
Great to hear that wecreated a memorable experience for you,and that you enjoyed the ambiance of our Property and the caring of our People.
If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila.
Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fort washington MD
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2012

hotel is nice.....has a casino. Just be careful when going outside the hotel where theres alot of the local people. Th eservice at the hotel is great. Door man was courteus to get me a taxi when i needed it. The casino is great....not that much card table games. Security is not a problem.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, September 30, 2012
Dear Valued Guest,

Mabuhay and thank you for staying with us and sharing your wonderful comments community. It is great to hear that you had a memorable time and truly enjoyed the modern comfort of our recently renovated room and our service ambiance.
I t is more fun in the Philippines, so hopefully you return soon!!!
If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila. Warmest Regards. Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australind, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 27, 2012

Friendly accommodating staffs.Vastly superior food breakfast selection , International standard , clean nice ambiance , nice view of Manila for breakfast. We always come here whenever we visit Manila. Visited 5 times and will surely comeback again.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, September 30, 2012
Dear Valued Guest,

Mabuhay! and thank you for sharing your wonderful comments with us. It is Great to hear that you have truly enjoyed your expereince with us, the ambiance of our Property
Thank you for the wonderful comments on our Breakfast and lounge experience.
Hope you will return to Manila soon. If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila. Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
173 reviews 173 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 25, 2012

The service was generally excellent, there was a coffee maker in the room, and the club level happy hour canapes were substantial enough to serve as a meal. The cocktails were also very good. Very quick and nice work by the dry cleaner, and despite it not being the newest of hotels, the room was very clean. The hotel car to and from the airport was a nice touch too. Excellent breakfast buffet with a nice selection for all diets and cultures.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, September 30, 2012
Dear Valued Guest,

Mabuhay and thank you for sharing your wonderful comments with us and our community. It is great to hear that you have enjoyed the modern comfort of our recently renovated rooms.
Glad to hear you also enjoy oru breafast experience and its variety.
If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila. Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 22, 2012

Pretty good location. It was within walking distances to a nearby mall. The area around it may not be the best but there is nothing to be concern about. Nice room with clean beds. Has a little weight room for exercising and a pool next to it. You could just walk around the area near the pool and the weight room because it's a good view of buildings around you.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, September 24, 2012
Dear Valued Guest,

Mabuhay and thank you for sharing your wonderful comments with us and our community. It is great to hear that you have enjoyed the modern comfort of our recently renovated rooms.
Glad to hear you were also able to enjoy our pool and fitness services. If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila. Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 17, 2012

Here we go pal, quick job in manilla, we've booked you a hotel,,,,,Oh No methinks, I have stayed in some dives in this city, What am I in for this time. ???

Pan Pacific, Simply superb, The usual swiping of every credit card they could find on me but done with effortless efficiency and genuine niceness. "but the company is paying for it?" yes sir but it is for any additional costs....

The fast glass lift sweeps you up with an excellent panoramic view of the city to my large and very comfortable room (2017) on floor 20. Great view of the madness of manilla. comfy bed, free Internet and fast too with no silly login procedures. Nice desk to work at, Clean and well appointed bathroom. BIG comfy towels. Big red bolster thing which lesser men might have cuddled all night but which can also be swung round your head whilst making light sabre noises.

Breakfast BRILLIANT... everything for every taste no matter the nationality. Lashings of coffee, sausage bacon, egg n beans. Curried rice and suckling pig... (Not quite sure who eats that for breakfast but whoever it is, your catered for). Cheesecake, croissants, sugar doughnuts with custard stuffing and a yummy sweet white stuff in a glass that demanded I eat it and several of it's cousins..........

Attentive nice staff who dont pester but turn up just when you need them. This is what hotels are supposed to be like and I dont mean the ones that cost £500 plus a night, I mean ones like this that cost approx £125 a night. This may well be expensive for this part of the world but having just spent weeks in Norway putting up with some surly git who tells me that my continental breakfast (prepared freshly the day before) will be available from 07:30 to quarter to eight in the cupboard under the stairs and having to mortgage my children to pay for it... This hotel is worth every peso of your hard earned dosh.

Night life in the area is "interesting" although in the building and local are some excellent restaurants, I highly recommend the Japanese one. A canny wee Sake and some dead brill sushi...

Surely even I cannot find something wrong with this place...

Of course I can. Despite letters from travel agents with photocopies of credit cards to pay for the room, they still raped my bank account for my two days stay. I shall let you know if the smilingly promised refund is forthcoming........Grippy?, these managers make Aberdonians look positively prodigal.

Still a great place though dammit; Definite repeat visit required
(very busy though, I got the last room when I arrived but when I extended the stay by one night, they went out of their way to sort me out.


PS, for us evil smokers the roof garden on the 21rst floor was perfect for a nice coffee whilst watching tommy the turtle striding around and diving (falling) into the water feature..

Room Tip: Dont use a debit card...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, September 30, 2012
Dear Valued Guest,

Mabuhay and thank you for sharing your wonderful comprehensive comments with us and our community.
It is great to hear that you have enjoyed the Value and Service Pan Pacific Manila delivered to you in the modern comfort of our recently renovated rooms.
Glad to hear you were also able to enjoy our breakfast and lounge expereince.
We certainly appreciate your recognition as a sincere,genuine and honest business friend and partner. Thank you for the note on the credit card regularisation, Much appreciated indeed.
If we can be of any further assistance at the moment please just let us know. We look forward to welcoming you back soon to your Home and Family in Manila. Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Manila
#1 Business Hotel in Manila
#1 Romantic Hotel in Manila
#2 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pan Pacific Manila 4.5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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