i stayed at sofitel for two nights with my partner as a birthday treat to self and after a long week of travelling to various cities/countries. to be honest, i didn't commit to doing the thorough research of the hotel but that it looked "comfortable and relaxing" enough for me. it met all those expectations and more, at a price of course, and with a few cons.
1/ overall service. we were treated like VIPs from the moment we stepped out of the jeep, with the conciege and doormen taking superb care of our bags, and were ushered straight to the priority check-in counter at the front desk. special mentions to Mr. Edward who served us with warmth, professionalism and a big smile. he noticed my birthday fell within my stay at sofitel and immediately upgraded me to a premium room with breathtaking views of the pool and bay. thank you from the bottom of our hearts.
2/ room service. the quality of the food and service received for room service was excellent. we felt like king and queen being fussed around with a perfectly presented table. food portions were larger than the ones we had at the outdoor cafe, and food was warm and tasty.
3/ rooms. rooms were wonderfully well-appointed, the mattress and sheets were sublime and the toiletries provided were comprehensive and quality products.
4/ food. the brunch buffet at spiral. nothing could prepare us for the spread of food, the freshness and yumminess. 21 ateliers, including a temperature-controlled cheese and cold cuts room. at approx AUD$60 a pop, you'd expect nothing less. fresh sashimi, peking duck, pasta station, perfectly portioned dessert selections, the works.
4/ overall. it was an all-in-one building - we learnt there was a boutique casino in addition to a spa, gymboree, aesthetics clinic, pharmacy, travel agency etc.
1/ room. pillows were too flat. we subsequently learnt there is a pillow selection menu.
2/ room. the shower should be upgraded. it is old, weak-pressured and took away the fine living experience.
3/ service. service at spiral. i noticed many have commented on this, and it was no different for us. we noticed many staff around, from the general manager to the assistant GMs to the chef to the wait staff, but they were not attentive, we often have to signal for them to clear our stacked-up dishes and even that took some time. also, they were pushing around a wine cart and offered us wine, which i eventually selected one. we knew nothing of it being an extra charge till we received the bill. that is not how things should be done and left me thoroughly displeased.
4/ service. we asked for a metered taxi to go to the mall. the doorman ushered us into one which turned out not to be metered. i have been to other hotels where the doorman ensures the taxi driver knows where we are going, ensures it is what we asked for and keeps a record of all taxis coming through to ensure their guests do not get ripped off.
all in all, it was a really enjoyable birthday vacation in sofitel for us. but for the staff at spiral, we were fussed around, greeted by staff everywhere we went and had top quality food. we were not far from chaotic downtown Manila, but we felt like we were in a resort bali, sans the beach -which is perfect for anyone seeking to escape that hectic hustle and bustle.
be prepared to pay though for the luxury; for the prices at the restros, sports bar, and all other additional services offered for your convenience are equivalent to singapore, if not australia, prices.
- Official Description (provided by the hotel):
- Sofitel Philippine Plaza Manila Hotel is a unique 5 star luxury hotel in Manila with a resort setting close to Mall of Asia, Manila Ocean Park, Intramuros, US Embassy, PICC and major tourist spots in the Philippines. Sofitel 5-star accommodation includes 609 rooms and suites boasting of balconies and spectacular views of world famous Manila Bay sunsets. ... more less
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- Also Known As:
- Philippine Travel
- Sofitel Manila
- Accor Philippine Plaza Manila
- Philippine Plaza
- Hotel Philippine Plaza
- Sofitel Philippines
- Sofitel Philippine Plaza
- Manila Sofitel
- Westin Philippine Plaza