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“One of the Best Hotels” 4 of 5 stars
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
5.0 of 5 Hotel   |   CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines   |  
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Ranked #3 of 104 Hotels in Manila
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2,715 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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English first
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2014

Sofitel is a name i associate with quality... This property is one of the best Sofitel's I've stayed at. Guaranteed top quality. The staff simply cant do enough. I would highly recommend this hotel wether for business or pleasure.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 5, 2014
Dear Valued Guest,

Bonjour Mabuhay!

It is a delight to receive such an excellent feedback! Thank you very much for sharing your comments with us. This will certainly motivate the Sofitel Ambassadors to continue delivering their best to exceed guest expectations.

It is our pleasure to welcome you back and be of service to you again soon.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2014

One great staycation for my family. We loved our room but would have been better if we got one with a bay view. Hotel has great activities for kids, even an outdoor night movie setup. Loved the breakfast buffet :)

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 5, 2014
Dear Valued Guest,

Bonjour Mabuhay!

We are pleased to know that you had a great staycation with your family. It is our aim to ensure that each guest experience is the best. We are creating new and more enjoyable features to cater to all of our guests, including the little ones.

Thank you for your compliments and we look forward to being of service to you again soon.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 3, 2014

To go to Sofitel, aside from your own car and taxi, I took the LRT instead, because the traffic was so heavy, it was eve of Chinese New Year which is the day and place I want to spend my vacation. At Vito Cruz station, there are orange multi cab waiting there near Rizal Sports Complex, it'll take you two mins by foot. Then the multi cab will drop you in front of Sofitel as well, fare is 8 Php. My stay in the hotel was so exciting. There were fireworks and cultural dance show that night. They also have Vietura, where I had my resolift. View from my room was nice as well. You can see all the fireworks from different areas. I went for a swim early in the morning, the pool was cold though. I went for a small tour in the nearby Harbour Square. The scenic view was captivating. There are buffet in the manila bay cruise, it's nice to see the sunset while having the buffet there. Thereafter you can go to Star City, it's just minutes away from Sofitel, take the multi cab again to go there. Over-all, my simple celebration of Chinese New Year at Sofitel was very good. I'll definitely be going back and try the Spiral next. Other concerns well: room service was prompt and accurate. I didn't have a problem with the bed, I had a good sleep.They have complimentary water, coffee, tea and apples in the room. The rest cost a minimum of 180Php for nuts and chocolates, and around 300 to 500Php for the other dinks in the room. Breakfast meals cost 700 to 1600Php. Spa, massage therapy, reflexology cost 3000-5000. Be a member of Accor Plus Advantage and get great discounts. Give my name as reference...Have a great staycation as well. -Michelle Esteban

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 5, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for taking the time to share your views on your recent stay with us. The TripAdvisor community will certainly find this very useful. We are very pleased to know that you enjoyed your Chinese New Year celebration with us. It is really great that you enjoyed the facilities of the hotel and especially the service of our ambassadors. Rest assured that your comments will be shared with the rest of the team to serve as a motivation to continue on striving harder for excellence.

We look forward to having you back.


Kind Regards,
Ella Mendoza
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2014

My family (11 in all, my husband and I, our children and their spouses, and our 4 grandchildren ages 6-8) stayed here for a few nights the first week of January. We were visiting from the U.S. and had been to two other places but wanted to stay here since we have really fun memories of staying at this hotel when it was still the Westin Philippine Plaza. We are so happy we decided to spend some of our time here! The grounds are as beautiful as ever, and our grandchildren loved the pool (although the water was cold) and the space to run around in. The lifeguard was very friendly too. We spent a lot of time just enjoying the outdoor areas and hosted visits by friends. It was easy to order food and drinks and there was plenty of space for everyone. The staff was always helpful in putting tables together for us to make room for everybody.

The breakfast buffet was awesome! The variety of food to choose from and the quality was superb. We had never been to a place that had a room dedicated just for different kinds of cheese!

I have to make sure I mention how helpful the front desk person was when we checked in. It got a little bit complicated because of the extra bed arrangements for the children, but Jen (I don't remember her last name) spent the extra time and put a lot of effort in making sure we were happy with the arrangements. She even gave us rooms that faced the bay and the swimming pool. Thank you, Jen!

We would definitely stay here again when we come back.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 5, 2014
Dear Valued Guest,

Bonjour Mabuhay!

We thank you for choosing to stay with us on your family's recent staycation. Being a part of our guests' celebration is always our pleasure, thus, we want to ensure that each one is as memorable as possible. It is such a great joy to know that you really enjoyed your stay and that you were able to bond with your family members. Our lagoon-shaped pool and outdoor areas are always a delight for children and families. Spiral and its 21 dining ateliers including the Cheese Room, is one of the most sought after feature of the hotel. We are pleased that you were delighted with the aforementioned.

Our ambassadors are committed to providing excellent service to make every guest experience the best. We thank you for your compliments and this will be shared to Jen and with the rest of the team to motivate them to continue on striving even harder for excellence.
We look forward to being of service to you again in the near future.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

We consider the Sofitel still the best hotel and resorts in Manila...the clean facilities and good environment...the lovely staff esp. Pavino who serve us well during the time that we had our drinks and food in Le bar..i requested a special food because of my diet and he was able to Grant my reques....em is very nice and beautiful in lebar bar. Pavino and em keep up the good work see you soon again.

The nice Lobby and the best buffet on their Spiral..

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 4, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Thank you very much for taking the time to share your compliments on your recent stay with us. We are very humbled to know that you consider us the best hotel in Manila. We strive to provide only the best for our guests and it is certainly a pleasure to know that we were able to exceed your expectations. Your kind words for Em and Pavino will be forwarded to them to serve as an encouragement for the job well done.

We look forward to welcome you back and be of service to you again soon.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Manila
#2 Business Hotel in Manila
#2 Luxury Hotel in Manila
#3 Romantic Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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