I first have to fess up that i am a Platinum Accor Member, so it's fair to say that you're going to get treated well. However I have been in a number if top tier hotel programs over the years and I can honestly say I have never before received the kind of outstanding service I have had over the last 3 nights.
Sure the hotel has been around a while and mightn't have the modern features of some newer hotels, but what it lacks in design it certainly makes up for with the quality of the staff.
From the moment we were greeted by our hostess Gel, who welcomed us with the utmost style we soon came to realise that nothing would be a trouble to this team. The staff in the lounge really made us feel at home (the chef loves to delight you with tasty treats) and they have a lovely mix of professionalism and humour. In fact this was true throughout the hotel and what did surprise me for Asia is that they all seem empowered to make decisions on their own when you make a request. Perhaps that is the style of their Australian GM. I was also really impressed when speaking with the charming Jonathan in Cafe Galette that their GM personally reviews all trip advisor feedback.
Great hotel, great people and the food - c'est magnifique! Can't wait to back in a couple of weeks.
- Also Known As:
- Philippine Travel
- Sofitel Manila
- Accor Philippine Plaza Manila
- Philippine Plaza
- Hotel Philippine Plaza
- Hotel Philippine
- Sofitel Philippines
- Sofitel Philippine Plaza
- Manila Sofitel
- Westin Philippine Plaza
- Official Description (provided by the hotel):
- Sofitel Philippine Plaza Manila Hotel is a unique 5 star luxury hotel in Manila with a resort setting close to Mall of Asia, Manila Ocean Park, Intramuros, US Embassy, PICC and major tourist spots in the Philippines. Sofitel 5-star accommodation includes 609 rooms and suites boasting of balconies and spectacular views of world famous Manila Bay sunsets. ... more less
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