I certainly not recommend this hotel.
The room was ok for the price but they are charging extra costs and over pricing for the rest
They charge 700 pesos plus plus for one day internet ($20) while most of other hotels offer free internet. They also charge a crazy price for the breakfast buffet (1700 pesos plus or almost $50 per person which is more than double of the real value. Most of 5 stars hotels in Manila charge less than 50% of this price for similar breakfast. This price is even higher than cities like Tokyo or Paris where hotels and cost of living is much higher. Manila is one of the city where the food is not expensive but the management of Sofitel lives on another planet.
When you check in, they ask you to sign a contract stipulating that bringing food or drinks in room is forbidden at all times and they check your bags every times you come back to hotel. They prefer charge you $5 for one beer at minibar or make sure you use their restaurant at prices out of this world knowing that this hotel is very far from other restautants or grocery stores anyway.
When I checked out, I called the reception 5 minutes before leaving my room asking the bell boy to come to pick up my 2 bags while I was checking out. After I finished my check out, I asked the concierge to call for taxi and i was still waiting my bags when the taxi arrives. I waited in taxi for air con and the driver started the meter. After 10 minutes waiting, I asked the concierge where were my bags and he said he was never noticed by reception of the pick up of my bags. He sent another bell boy and I waited another 10 minutes in taxi. No more bags again...The concierge called the bell boy who apparently stopped on his way to my room to help another guest...so incredible...The concierge sent another bell boy and i got my bags after finally another 10 minutes so total 30 minutes after my first request. I told them (reception, conciege, manager)they should at last pay the meter running since 20 minutes already and they only said Sorry Sir for the inconvenience. What a good hotel..........
The service of this hotel is the worst I ever seen since I travel and equals to no more than a 2 stars hotel and certainly not a five stars. They charge internet at $20 while 90 % of hotels including low star hotels offer it at free now..
I recommend all travellers to avoid this hotel for their over pricing of internet and restaurant, for their contract to sign at check in which is innapropriate and not respectfull of their guests and bad service.
Francois from Canada
- Official Description (provided by the hotel):
- Sofitel Philippine Plaza Manila Hotel is a unique 5 star luxury hotel in Manila with a resort setting close to Mall of Asia, Manila Ocean Park, Intramuros, US Embassy, PICC and major tourist spots in the Philippines. Sofitel 5-star accommodation includes 609 rooms and suites boasting of balconies and spectacular views of world famous Manila Bay sunsets. ... more less
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- Also Known As:
- Philippine Travel
- Sofitel Manila
- Accor Philippine Plaza Manila
- Philippine Plaza
- Hotel Philippine Plaza
- Sofitel Philippine Plaza
- Sofitel Philippines
- Manila Sofitel
- Westin Philippine Plaza