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“It's all about Club Millesime” 4 of 5 stars
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
5.0 of 5 Hotel   |   CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines   |  
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Ranked #4 of 103 hotels in Manila
Darwin
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“It's all about Club Millesime”
4 of 5 stars Reviewed May 9, 2013

Stayed here one night either end of a honeymoon.

This is one massive hotel and so easy to become impersonal. However by staying in a suite and accessing Club Millesime the service was impeccable. We were taken up to level 10 where we were checked in and taken to our room.

The room was a spacious living room with well appointed (but a little worn) desk with a separate large bedroom and huge ensuite.

The only criticism was that our bags took over an hour to arrive despite repeated calls to concierge and Club Millesime desk.

Another disappointment was the boat man was not working for two weeks so we couldn't hit enviro golf balls into the water at sunset - but everything else was as to be expected from a Sofitel.

The spa was average - amazing facilities but the quality of the services for the price paid was not on par.

Selection of restaurants, bars and food was simply amazing!

Room service was very good - the Bulgogi was particularly good. The eggs benedict from room service was ordinary.

The staff whilst in their hundreds were professional, efficient and courteous without being friendly but not that you'd expect anything else from a hotel this size.

Very close proximity to SM Mall of Asia for shopping. Hotel cars and drivers very good!!

All in all we were very impressed with the hotel and would definitely stay here again.

Room Tip: Get a suite with a bay view - stunning sunsets!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 10, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for choosing to stay with our property!

We are glad that you appreciate our Club Millesime and it is a pleasure to know that your stay is a memorable one. Indeed, our club rooms are spacious with a huge and comfortable MyBed. Your kind words about our hotel ambassadors are most enchanting and rest assured that it will be passed on to the whole team.

Following your comment about the luggage delivery and the aqua golf, we regret that you had some inconveniences and it is our hope that you will give us the opportunity to better serve you in the very near future.

We will evaluate all your comments to improve our service quality.

Once again, thank you and we look forward to welcoming you back again soon.


Best regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dagupan,Philippines
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 9, 2013

We felt like VIP's at the entrance, greeted by courteous uniformed men, then welcomed at the lobby by a beautiful and charming lady dressed in Philippine costume. The staff were very accommodating and helpful. Our room was spacious enough, quite comfortable and has a balcony facing a beautiful ocean view. We and especially my grandchildren enjoyed swimming and lounging at the beautiful pool which is clean and very relaxing. There was a shuttle bus service to and from the Mall of Asia which we found so convenient and made our tour and shopping at the mall so enjoyable. We had a very nice and memorable luxury experience overall at this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 10, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for giving us such great feedback! We are honoured you chose the Sofitel for your family bonding. Indeed our guests deserve a VIP treatment.

It was fabulous to hear that you appreciated our spacious room, breath taking view of the ocean and our courteous ambassadors. Life is Magnifique in the Philippines and it is very encouraging for us to know that we were able to create unforgettable experiences.

Once again, we thank you for your patronage and we look forward to the pleasure of welcoming you back again soon.



Best regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, USA
1 review
4 of 5 stars Reviewed May 8, 2013

Nice hotel with excellent pool for the family. Good location to nearby shopping and entertainment. Transportation is always available. Staff is very friendly and courteous. I personally think the breakfast is way over priced even with the offered discounts at check in.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 10, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

We are delighted that we had created magnifique experiences for your stay. Our goal is to provide the best possible service to our guests and it is a pleasure to read your kind feedback.

Sofitel is the only resort hotel in Manila who has a lagoon-shaped pool. Your positive feedback about our hotel, transportation, and ambassadors has been most gratifying and is passed on with the entire Sofitel team.

Regarding your comment about the price, we do offer a great variety of A La Cart dishes within a different price range. However, we regret that you had not been informed about the price options.

Thank you for staying with us and we are looking forward of welcoming you in the near future.


Best regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

While visiting the Philippines we stayed at the Sofitel Hotel over looking Manila Bay. The view was pristine. The staff was very helpful making us feel welcome from the time we checked and during our whole stay. The room was spacious, clean and bright. They offer a buffet that was totally outstanding serving dishes from all over the world. This was an experience that set the tone for our stay. The head chief made sure he mingled with the guest making sure everyone was enjoying themselves . The pool was staffed with plenty of lifeguards and staff were available with towels and taking orders for food and refreshments of all types. Overall our stay there was well worth it and we plan to stay there again in the future when we come back.

Room Tip: All rooms we checked were outstanding.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 9, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for the positive review of our hotel! We are pleased to hear that you had a magnifique stay and appreciated the pristine view of the Manila bay.

We are gratified that the service rendered of our ambassadors was to your satisfaction. Your feedback has boosted the confidence of the entire team.

Spiral offers a wide variety of dishes, taking interactive dining to a level never before seen in the Asia Pacific region and we want to set standards for the industry with Chinese, Thai, Japanese, Indian, Filipino and Korean kitchens; marvel at our showstopping epicerie, patisserie, boulangerie, traditional French stove, wood fire oven, churasco, rotisserie, noodle and pasta stations. Our very own chocolate room, cheese, and dessert showcase are sure to capture your wildest imaginings.

Thank you and we look forward to serving you again in the near future!


Kind regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
5 of 5 stars Reviewed May 8, 2013

As soon as we entered the lobby we were greeted by a hostess. Service was warm and accommodating. They made feel at home immediately. The rooms were nicely equipped. The suite was clean, spacious and very comfrotable. Room service was excellent as well as the breakfast spread. And of course, the lagoon swimming pool was amazing. My kids had a wonderful time. We're definitely coming back soon.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 9, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for your positive feedback! It was a great pleasure to serve you in this home away from home.

We are gratified to know that you find our hotel to be magnifique. With that, it is very encouraging for us to hear that our guests are more than satisfied with our products especially with the spacious and comfortable suites.

On behalf of Sofitel Manila, We thank you very much for your patronage. We appreciate your trust and we will do our best to continue to give you the kind of service you deserve. We look forward to the pleasure of welcoming you back again soon.


Best regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antipolo City, Philippines
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 8, 2013

We usually check-in here to watch the pyro olympics. You can request the room that has the view of the pyro olympics. It's great to watch from your room.The hotel is very clean and spacious. Staff is very accomodating and courteous. Overnight accomodation comes with free buffet breakfast. Their breakfast buffet offers a wide range of international dishes. My family and I love staying in this hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 9, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for giving such great feedback at our property! We truly appreciate your for taking the time to share your thoughts with us, and we are glad that our services have delighted you.

At Sofitel, we strive to deliver the best that our customers deserve with a well appointed products, high-quality customer service and unfailing quality assurance. Spiral is a multi-cuisine restaurant with several live cooking stations and boasts the widest variety of dishes.

We thank you for your support and it is always a pleasure for us to be at your service. We hope that we can welcome you and your family back at the Sofitel Manila!



Kind regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
175 reviews 175 reviews
44 hotel reviews
Reviews in 43 cities Reviews in 43 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed May 8, 2013

Unlike Paris or New York or other great cities where you are greeted at the entrance by energetic butlers dressed in "Belle Epoque" style costumes, this Sofitel has a different kind of reception (until you get in): armed guards with mirrors to check the underside of all vehicles for suspicious objects, trained sniffer dogs, metal detectors, and then bag searches. But, once you are inside, there is the splendor of five star French style accommodations. Half a dozen handsome boys and elegant hostesses in traditional Filipino garb greet you with "Bon Jour" salutations and direct you to the concierge or front desk staff. The personnel are courteous and professional, but beyond the "Bon Jour," you find hardly anyone speaking French although the sofitel is part of the Accor Group, the pride of French hostelry. But, never mind all that.

Seen from afar, the building is an imposing presence in Manila. Now, let's talk about food! One floor below the reception area is the Spiral Restaurant spread out over a huge area adjacent to a large courtyard with a view of the swimming pool. I have been to many five star hotels, but this room tops all of the others in the quality and quantity of food. There are many bakery items along with smoked fish, Asian delights and Chinese dumplings, fresh exotic fruits, and many varieties of salads and sweets.

Let's visit the rooms. They are clean and bright and all of them have balconies, although you can only stand as there are no tables or chairs. I found this a little funny as though something was missing. I was assigned a superior room which I found a little sad with two small beds placed together, and on a lower floor of the building with noisy children running day and night through the hallways. They came to my rescue when I complained and offered an upgrade (alas, only by paying a heavy extra charge) to the "Club Millesime," but it was worth it! The room is on an upper floor with access to the 10th floor lounge, and there are the following benefits: a la carte breakfasts, afternoon snacks, cocktails and wine tastings, a discount on your laundry, 24 hour internet access, complimentary shoe shine, etc. And, if you decide to visit their gym, you have a choice of different exercise machines and can also visit the spa to give your body a treat. I suggest you ask for the "Marrakesh sweetness massage" which is the ultimate mood enhancer, transporting you (as they describe it) to the fragrant gardens of that exotic Moroccan city. Sofitel! You always take the details seriously. Bravo!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 9, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

We at Sofitel Manila do not only meet, but exceed customer expectations. We give emphasis on all aspects of the French elegance of our hotel environment such as beautiful ambiance, luxurious food, high end technology, friendly and experienced staff. Your kind words on the service provided by our staff and the quality of our ala minute restaurant are most gratifying and rest assured that it will be passed on to the whole team.

Nonetheless, we regret for the displeasure you had to endure especially with the noise issue during your stay. Rest assured that we will take corrective action on it.

Thank you for staying with us and we are looking forward of welcoming you in the near future.


Best regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#4 Business Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila Hotel is a unique 5 star luxury hotel in Manila with a resort setting close to Mall of Asia, Manila Ocean Park, Intramuros, US Embassy, PICC and major tourist spots in the Philippines. Sofitel 5-star accommodation includes 609 rooms and suites boasting of balconies and spectacular views of world famous Manila Bay sunsets. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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