I stayed a couple of days ago at the Sofitel Manila and although the service was attentive I was disappointed by the current status of the pool area, one of the main reasons I have chosen to stay there. There is no view of the bay whatsoever due to ongoing heavy construction work (re-enforcement of the sea wall). The entire hotel shoreline is fenced off. The views are marred by a high metallic fence, painted in a vivid green, in harmony with the green mats of the pool lounge chairs. There is constant noise coming from the heavy construction machinery behind the fence (grinding, drilling, hammering and unloading rocks). I don’t remember seeing any warning about this on their website, nor on the websites of the agencies selling their accommodations. When I asked a reception member about the estimated duration of the works I got no clear answer, so I’m afraid it will be continuing like this for weeks, if not months.
Rooms and bathrooms are spacious and well appointed, the décor is classic with an abundance of brown colours. Regrettably they charge for in-room WiFi & Ethernet connection, which in my opinion is a let-down in a 5-star hotel charging their prices, especially when many 3-star hotels are offering WiFi for free. An alternative is to browse the web for free in the bar or lobby.
Service is excellent and the staff at the concierge desk are doing their best to accommodate the guests’ needs.
Having seen and tried other buffets in 5-star hotels around the world, I find that the “Spiral” at the Sofitel Manila is overpriced. As many online prices are for the room only, here is a list of the buffet net prices (as of April/May 2013):
-Breakfast Mon-Fri PHP 1720 / Sat-Sun PHP 1965,- (Kids PHP 983/1105,-)
-Lunch Mon-Sat PHP 2432,- (Kids PHP 1351)
-Brunch (Sunday) PHP 3623,- (Kids PHP 1842)
-Dinner (Sun-Thu) PHP 2800,- (Kids PHP 1597) / Fri-Sat PHP 3046 (Kids 1597,-)
[Quick orientation: 1 USD = 40 PHP / 1 GBP = 60 PHP (approximative high street FX rates)]
For those who feel unhappy about these stratospheric prices (especially for children), there is also an a la carte breakfast / lunch / dinner option, not only cheaper but also healthier (no overeating / excess calorie intake).
In conclusion, I would try out other competing hotels before committing again to the Sofitel in Manila, at least until the construction works are finished.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Bonjour Mabuhay from Sofitel Philippine Plaza Manila!
Thank you for your honest and constructive feedback. It is through feedback of our guests that empowers us to boost the quality of our products and improve our services.
We regret for the inconvenience caused through the seawall rehabilitation, we are working together with the government in order to be prepared for the next rainy season to ensure the safety and security of our guests and employees.
At Sofitel Manila, we understand the importance of fulfilling our guest’s expectations and we truly regret that we have not satisfied you. Our pricing is comparable to similar restaurants in the area as we provide outstanding value and high quality of products. We do understand your point of view about our Spiral rate and rest assured that we will forward your comment to the Food and Beverage Director.
Thank you for staying with us and we are looking forward of welcoming you in the near future.
Director of Quality Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.