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“The best hotel in Manila bay area” 4 of 5 stars
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
5.0 of 5 Hotel   |   CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines   |  
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Ranked #3 of 104 Hotels in Manila
Houston
Top Contributor
138 reviews 138 reviews
136 hotel reviews
Reviews in 80 cities Reviews in 80 cities
116 helpful votes 116 helpful votes
“The best hotel in Manila bay area”
4 of 5 stars Reviewed January 25, 2013

Even though the hotel has been renovated from an older property they have done a good job in making the whole hotel as sophisticated as it can be. Room is large enough and the bedding is very comfortable! Each room has a panoramic view of Rohax blvd along Manila bay. We stayed there around Christmas, and even though the hotel was fully booked and packed with people, their standard of excellent services had not diminished a bit! We stayed at the Executive floor and the dinner buffet offered there was really delicious! It came with foie gras and sparkling wine, all complimentary from the hotel! The hotel offered frequent shuttle services to the nearby Mall of Asia, the biggest shopping complex in Asia! it's also near other attractions like the Intramuros, the entertainment district of Malate, and 20 min from the airport. it's also within walking distance to Manila bay front seafood stalls where you can fresh sea food with reasonable price and have them cooked at nearby restaurants of your choices.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 29, 2013
Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!

We would like to thank you for choosing our hotel as your accommodation choice for your stay during the holiday season.

Your comments have been forwarded to the club Millesime and shared with the entire team and. This will certainly motivate them to strive for excellent and genuine service. We also appreciate that you liked our restaurant Spiral with its 21 dining ateliers. The range of cuisines is expansive and the attention and detail to each dish has the focus of an artisan.

We wish you the best in your personal and business endeavours; we look forward to welcoming you back again soon.

Kind Regards,

Federico Tacoli
Director of Quality Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,707 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

I recently stayed at the Sofitel Plaza hotel, Manila for two nights. It was my second stay at this hotel. There was a typhoon between my two visits. The hotel has undergone a major facelift and there is is little sign of weather damage. I arrived early in the morning several hours before normal check-in time. The staff were very understanding and ensured that I could access my room at 10.30 am. This was much appreciated following a 3.15 am flight from Darwin. The facilities at the hotel are meticulously clean, the breakfast offers a very wide selection of delicious foods and the pool area is a great place to wind down. I would certainly stay at this hotel agin.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 25, 2013
Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for your feedback on Trip Advisor, it is very much appreciated.

We are more the delighted that you had a magnifique stay in our hotel. We at Sofitel strive to deliver the best that our customers deserve, therefore, we are more than happy to hear that you had been able to enjoy an early check in after your long flight.

We thank you for your continued support and we look forward to being of service to you in your next visit to Manila.

Kind Regards

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 23, 2013

I, together with two of my friends, had the Sunset Buffet last night January 4th, using the voucher purchased online. It was a nice stay, enjoyed the food, impressed by the grandeur of the hotel and the very graceful staff except the Rude Girl, doing the Bibingka and the PUTO-BUngbong.

Our night was ruined because of her. I don't want to give details to what happened last night as I already brought it up to the attention of the Manager that night. It was just disgusting that a nice hotel like Sofitel keeps a retarded staff like her, rude, unprofessional and insensitive. Now, I thought that girl was just hired to do the BIBINGKA and not a regular staff of the hotel. The outrage between us took place and left the place after but I didn't hear any word and apology from that girl while the rest did.

I love that hotel, but an ugly experience like that left a bad impression, though I know it happens anywhere but I just hope, the manager does something about that to avoid it from happening again. It is a disgrace to have that girl around working with the rest of the amazing people working at Sofitel Manila.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 5, 2013
Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza!

Thank you for your comments. Please accept our sincerest apologies that your experience at Sofitel Manila did not meet your expectations. Excellence is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. We have alerted our Food & Beverages as well the culinary team, regarding your experience. Please rest assured that I personal will take the appropriate measures to address the problem and prevent future occurrences.

Kind Regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2013

Hotel seems to be getting old, Washrooms has no exhaust fan. We cannot use the phone inside our room to call outside and it was agreed by operator that the phone has some problem and due for updating. The staff were very nice and courteous and the best of all the buffet was excellent but on the expensive side especially if you're not a big eater. All in all we're happy with our stay.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 22, 2013
Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza!

We would like to thank you for expressing recognition on your excellent stay in our hotel. We are also very thankful that you have taken the time to share your magnifique experience with us.

However we regret to note the points you mentioned regarding the room facilities. We appreciate the opportunity you give us by your feedback to look deeper into the quality of our hotel. Rest assured the Engineering department have been informed to address this matter so that further occurrence would be prevented. Thank you for calling our attention.

Your kind words regarding our nice and courteous staff have been shared to the entire team. This would surely delight them.

We wish you the best in your personal and business endeavours this 2013. We look forward to the pleasure of welcoming you back soon.

Kind Regards,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Manila
#2 Luxury Hotel in Manila
#2 Business Hotel in Manila
#3 Romantic Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippine Plaza
Sofitel Philippines
Manila Sofitel
Westin Philippine Plaza

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