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“getting better” 4 of 5 stars
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
5.0 of 5 Hotel   |   CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines   |  
Hotel amenities
Ranked #3 of 104 Hotels in Manila
sydney australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
“getting better”
4 of 5 stars Reviewed August 11, 2011

arrived late july26 check in fast and pleasant, a nice smile from reception . room was deluxe and immaculate, nice tv, king size bed and the room overlooks the pool with nice views of manila bay, the room service was very good, the housekeeping very good beer cold and the best of the best was breakfast wow such a variety very beautiful hostesses ushering us to our seats what a way to start the day!! , they still charge you 500p to use their computer thats plain greed !! beware if you want an early morning taxi u must book the night before otherwise you have to use there cars at 1100p to the airport , but i admit the car was new and very clean and comfortable ride !! taxi fares to aisia mall is around 70p the hotel taxi is 300 of which 200 goes to the hotel and 100 to the driver greedy again all in all a better performance than last time keep it up because we will be back lol
kevin book sydney australia

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 16, 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Cavite City, Philippines
1 review
5 of 5 stars Reviewed August 11, 2011

I had a great experience at Sofitel last July 2011 where I & my family stayed to celebrate my birthday. The simple but elegantly designed room, which we have made ourselves relaxed & pampered throughout the night. A mouthwatering dinner which offers different variety of international cuisine at the Spiral fulfilled our craving stomach’s.
Every minute of this experience are something to cherish.I love to live my life at Sofitel!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 14, 2011
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

I would like to thank you for taking the time to inform us of your experience in our hotel.

I was very pleased to read that you appreciate all the luxurious amenities and food at Sofitel Philippine Plaza. Your patronage is a vital part of our growth. And for that, we are most grateful.

We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
5 of 5 stars Reviewed August 11, 2011

I stayed in Sofitel for a night before traveling back to the province, when I enter the hotel a very accommodating staff would assist me to the counter to do my check in stuff. The room is also nice, relaxing bed to make my long tiring day a relaxing one, very elegant and with a view of Manila Bay makes the stay more memorable

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 16, 2011
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We would like to express our sincere appreciation for your concern, interest and time taken to inform us of your experience during your stay with us.

Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2011

My stay in Sofitel was indeed worth remembering. Their food is really good, particularly Spiral--so many choices.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 16, 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2011

Our family enjoyed our stay tremendously. Our boys loved the pool, we thoroughly enjoyed the buffet meals, the amenities were great and out stay at Club Mellisine was fabulous! There were a few hitches like cable problems but your personnel took care if it right away. The hotel employees were ever so gracious and always had a ready smile :)

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 17, 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed August 10, 2011

Stayed with my partner for 2 nites from Aug 5-7, 2011, booking was done in advance thru agoda for their superior pkg with breakfast. The hotel is located in a private area of Manila's CCP complex, near Manila Film Center and the Coconut Plaza. Its a beautiful building with an unobstructed view of Manila Bay. We were accommodated by friendly staff who assisted us during the checkin. Check-in was a bit slow compared to our other accommodations, though Maria was cordial and very pleasant and made the waiting bearable. As we learned that superior rooms are located in the lower floors (7th i think is the highest floor), we upgraded to a luxury room (3.9k++/nite) (11F, bayview) with access to Millesime Lounge (10F) for breakfast, snacks and evening cocktails, complimentary in-room internet (950 per nite if not part of pkg). The room has a small balcony overlooking manila bay, king size bed, lcd tv, large bathroom with rainshower but no tub. I heard the only diff bet a luxury and superior room are the "luxury" trimmings (capiz lamps???) and the higher floor, but everything else is the same. We love the privacy of Millesime Lounge.

I heard rave reviews about their resto Spiral, so we decided to have our meals in-hotel. I find the ala-carte selection limited to a few pasta dishes, some deserts and appetizers. As we are not big fans of buffet, we did not get much from Spiral. Its expensive, taste was not that remarkable and we had more memorable meals for the same price in Singapore, . Buffet breakfast was much better with huge selection of everything from bread, noodles, rice, filipino dishes, desserts.

Le Spa offers a couple spa which we availed again, highly recommended for couples for a more romantic stay.

Room service was efficient and fast, staff attentive and very pleasant. I guess the big plus of this hotel are the staff who are always smiling, very attentive and professional. From the elevator greeters with their beautiful flowing native dress, to Le Spa therapist, this place always has a smile for each guest.

We found our stay relaxing, enjoyable and stress-free. Its a beautiful hotel that speaks of luxury and opulence. But as the title suggests, staying here is not cheap, as everything was charged to the guest! I was expecting free parking (valet) for in-house guests, but we were charged 200pesos per nite, with 100 extra for valet. I do not mind paying but wouldn't it be nice to get complimentary parking as the rooms are quite expensive?

Room Tip: Get good rates from Agoda for superior deal, but dont upgrade to luxury rooms! not worth it!
See more room tips
  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 14, 2011
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila.

We would like to thank you for taking the time to inform us of your experience in our hotel.

We have taken serious note of your comment regarding the food at the Spiral Restuarant. Our Director of Food and Beverage has been informed and rest assured that we will strengthen our focus on our training in this specific area to avoid recurrence. Please accept our sincere apologies for any inconvenience this might have caused you.

Once again, we thank you for your patronage and look forward to the pleasure of welcoming you and your family back at Sofitel Philippine Plaza. On your next visit to Manila, kindly contact me directly I will be pleased to assist you with your reservations. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 10, 2011

Sofitel Hotel is an excellent place to stay while in Manila..you will enjoy the scenery especially the sunset at Manila Bay. The Food at Spiral Restaurant is great. The personnels are courteous and polite.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 14, 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

On behalf of Sofitel Philippine Plaza, I would like to extend my appreciation for sharing with us your excellent stay with our hotel.

Many agree with you that the sunset at Manila Bay is one of the top features of the hotel. Guests have also raved about the special MyBed for a great sleep along with the pleasures of LeSpa. Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.

It would be our great pleasure to do business with you in the future and we look forward to more such opportunities in the near future. In the meantime, if I can be of any assistance, please do not hesitate to let me know.

Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Manila
#2 Luxury Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#5 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila Hotel is a unique 5 star luxury hotel in Manila with a resort setting close to Mall of Asia, Manila Ocean Park, Intramuros, US Embassy, PICC and major tourist spots in the Philippines. Sofitel 5-star accommodation includes 609 rooms and suites boasting of balconies and spectacular views of world famous Manila Bay sunsets. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippine Plaza
Sofitel Philippines
Manila Sofitel
Westin Philippine Plaza

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