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“A Very Good Choice” 4 of 5 stars
Review of Fersal Hotel - Manila

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Fersal Hotel - Manila
3.0 of 5 Hotel   |   1455 A. Mendoza Street, corner Alvarez Street | Sta Cruz, Manila, Luzon, Philippines   |  
Hotel amenities
Ranked #65 of 104 Hotels in Manila
Hong Kong, China
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“A Very Good Choice”
4 of 5 stars Reviewed August 2, 2012

This hotel is located in Santa Cruz, an impoverished and very polluted area of Manila. Many homeless people line the footpaths of Rizal Avenue and Recto Avenue. However, they are harmless, and I felt safe even when walking through Santa Cruz late at night.

Despite the pollution and the poverty that characterise Santa Cruz, the location of Fersal Hotel is great. It is within walking distance to a bank and ATM machine (corner Alverez and Rizal Avenue) and a very cheap internet café (15 pesos per hour). It is a short walk to Bambang LRT Station and it is easy to get to the major attractions, e.g. Intramouros, The National Museum and the night life at Malate. The hotel is located about 8km from Makati (the CBD) and a 35 minute, 215 pesos taxi ride to the airport (depending on traffic, of course).

My room (Deluxe) was clean and cosy (loved the 1960s decor) although it was a little run-down. The room was dimly-lit, which I loved, as I detest too much unnatural light in hotel rooms. There is a carefully designed fire escape just outside the window in case of emergency (I had a back room). Strong aircon system, although the aircon unit was a little noisy. Very clean and reliable bar fridge. Weak water pressure through shower nozzle, and water was never hot, lukewarm at best. There was a flat screen TV mounted on the wall, which was well-tuned, with heaps of channels.

Unfortunately, you cannot make collect (reverse charges) calls from this hotel (the lady at reception told me that they were not "set up for collect calls"), and you cannot make calls to mobile phones from the rooms, only from reception downstairs, which is a tad inconvenient as staff and other guests are able to eavesdrop during private calls.

Reception staff were not that friendly (only one of the reception staff was genuinely friendly and went out of his way to assist me in planning some sightseeing tours). The staff were polite, but I just didn’t find them terribly friendly or approachable.

I would definitely consider staying at Fersal Sta Cruz again, BUT I would look for something a little cheaper first as a solo traveller, perhaps a local hostel. However, the rooms are an absolute bargain if there are two of you occupying a room as you can halve the cost of the room, which makes it great value.

A reasonably good choice for a solo traveller, with the best features being the clean rooms at a very good price, especially if you are sharing the room with someone else, the security at the hotel, and the hotel's location in relation to public transport, shopping malls and markets.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Russian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 11, 2012

The location is near to shopping mall.
And room charge is not expensive.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed July 1, 2011

Room was supposedly Delux. See pictures.

A bit of a shocker. Firstly it was about 1000 pesos advertised on their website (a bargain, so we thought), but when booking, it was over 1200. Still cheap in anyone's books. But that's all the positive(s) this place deserves. Value for money is a personal taste at times, so I will give this a mid range and leave readers to make their own judgement.

The rooms on their website pictures looked good, fridge, clean etc etc. A much different picture awaited us on arrival. I am 6'1" 200lbs (185cm 90Kg) and I barely fit in the shower recess. I also had to back up to get in and out (more rightly - SQUEEZE IN & OUT) of the bathroom.

The bed mattress was about 3" thick and was made from thick rubberised plastic covering and filled with a poor excuse for some form of padding. The most uncomfortable bed I have ever slept in, in any hotel. There was just enough room to walk between the end of the bed and the desk (see pics). Tiny old TV with poor reception, but it was better than nothing.

Food and room service is not available after about 9-9:30pm. That sucked big time.
No bar fridge, jug or other niceties (had complimentary soap, shampoo and sandles tho).

The main window (the curtained one in the pics) was sealed shut and non see-thru. The one in the bathroom was full of dirt and dust when opened. Sort of disgusting. Everything else was fairly spotless.

OK. It was a cheap price. But there are many better hotels and inns in better locations that offer better services and facilities for a similar price. I was obviously fooled by the pictures and write-ups on the websites.

This gives a whole new meaning to the word "Delux".

Room Tip: Cheap, Tiny and little to offer. Worst sleep ever
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 2, 2011

Worst hotel ever. Receptionist was not accommodating, enquired as to why I should upgrade to Junior Suite instead of Deluxe, she said is not much really, its just bigger and has a refrigerator, which i found out later was NOT WORKING. when we arrived at 9pm, we were hungry from the long trip from the North and alas, cafe was CLOSED. We opted to order pizza delivered and along with it some ice, which after a couple of hours inside the refrigerator which was set in Coldest Mode, became WATER. Next day I ordered a bucket of ice, which they charge for receptionist said PhP17.00, 30 mins later I called to follow up, reception said they ran out and had to order outside the hotel and I would have to wait for another 30 mins. 30 mins later they deliver the ice and the waiter asked for a STAGGERING PhP 22.00. WHAT!!! Please tell me how come after 1 hour of waiting they had the nerve to ask me for more money instead of apologizing for the delay and gave the ice as goodwill to a client. I would have been happy to pay for them, didn't the freebie, but not at PhP22.00, the original price that the receptionist gave me PhP17.00. WORST service really. wold not recommend it to anyone.

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  • Stayed May 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulacan Philippines
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 24, 2010

A little bit hard to find, and a bit far from the action, but it was close to where I needed to go, so it was perfect for my trip.

The staff was nice.

Room service was good. Food was good.

The restaurant was a bit small, but good service.

I got a room with no view, but it was clean and the airconditioner worked really well.

The bathroom was clean, but the shower area's too narrow.

The free breakfast coupon can be used any time of the day. You can use it even if it's way past morning. 6am to 10pm.

Good price. Hard to look for a cleaner room, better service and facilities for the price you will pay.

Budget price for some actual hotel service.

Not perfect, but worth your money.

  • Stayed September 2010, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fersal Hotel - Manila

Address: 1455 A. Mendoza Street, corner Alvarez Street | Sta Cruz, Manila, Luzon, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #65 of 104 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fersal Hotel - Manila 3*
Number of rooms: 47
Official Description (provided by the hotel):
Fersal Hotel: Your Practical Home in the City Fersal Hotel is a name synonymous with comfortable budget hotel Manila. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff. Our chain of budget-friendly inns can be found in the most strategic places throughout the metro. As such, any Fersal Hotel can be the ideal jump-off point for your business or leisure trip. Our guests always have easy access to the major business districts and thoroughfares. Fersal Hotel - Manila is situated in one of the most desirable areas of the Philippine capital, located near the University of Sto. Thomas - the oldest university in the country. Several malls, as well as the University Belt, are also in proximity. Experience the exciting city life with flower shops, shipping lines, night markets, antique shops, the CCP complex and Rizal park close by. ... more   less 
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