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“hotel H20” 5 of 5 stars
Review of Hotel H2O

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Hotel H2O
4.0 of 5 Hotel   |   Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines   |  
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Ranked #9 of 103 Hotels in Manila
Tsu, Japan
Reviewer
3 reviews 3 reviews
Reviews in 7 cities Reviews in 7 cities
“hotel H20”
5 of 5 stars Reviewed today NEW

Very nice hotel , good service, foods in Makan Makan are delicious ,and the staff are very friendly !!! I wanna go back again next time, very recommendable hotel!!!

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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552 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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Manika
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

Overall stay was pleasant but a few things rub the wrong way. Despite pre-paying our stay prior to our arrival, upon check in we were immediately asked for 4,000 peso cash deposit, when asked why the staff had no answer, after some haggling they agreed to accept credit card..

Second, on the morning of our departure (check out time is noon) , at around 10.30am a staff came knocking at our door asking if we would be "extending" our stay past noon wherein there would be an additional charge, We found this rather odd

Breakfast buffet, included in room, was OK but the set up of the room is rather odd. If you happen to sit at the far end of the room, you coffee will be cold by the time your return to you table

Room Tip: Aqua rooms are quite unique
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  • Stayed September 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basco, Batanes
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we stayed here for 3days2nights. friendly staff, clean and comfortable room they have. the location is the best for my kids for the ocean park adventure! i can give them a second time visit perhaps in summer next year! :)

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked the Bayview Room Run Of House for a night last May just for the unique experience..we love the full view of Manila Bay from our room...felt so relaxed! The room very clean & comfortable & the staff very polite & friendly!! The location good for those visiting the Ocean Park only..waiting for taxi to go out can be a long wait...

  • Stayed May 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

we stayed for 2 days in an aqua classic room and it fits right for us, a family of 4. the bed would fit a family of 4. though our daughter stayed in the couch/day bed. weird positioning of stuff in the room but its ok. highlight of the room is of course the aquarium which the kids enjoyed. good that they don't charge for extra blanket. they also served midnight snacks -- fruits!!
so convenient because its just beside ocean park. so perfect! it would help though if entrance tickets to ocean park is also included in the room rate. or if there's a discount.

makan-makan restaurant is not a good resto. its ok if buffet breakfast in NOT included in the rate. you wouldn't miss anything at all. there are other far better restos around like pancake house or north park. since makan-makan breakfast is included in the hotel package, I shouldn't complain right? but there's a deal via metrodeal.com which includes buffet lunch or breakfast at makan-makan.all im saying is, its ok if you don't get it. seriously!!

Room Tip: if you want to spend a whole day at ocean park, this is so convenient. if you want to stay in a ho...
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  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, 5 days ago
Greetings from the bay!

Thank you for taking time to post a review.

We are glad that you appreciate our aqua room and the location of hotel, which gives our guests easy access to Ocean Park, among others. However, It is a regret to know that your breakfast experience was not to your expectations. Rest assured that this has been duly noted and shared with our Food and Beverage team to help us improve our breakfast.

We are looking forward to welcoming you back soon
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Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

the room that we stayed was very awesome coz of the aquarium inside.it makes my family so happy.but for swimming pool lovers its not a good location for u.the staff was very friendly.but the only problem is abit scary to go outside at night.and while having our breakfast in makan makan some staff needs more training inda service,they are busy in talking and sometimes not focus at work the reason why they give the wrong sauce,wrong cuttleries has been set.the hotel service was very good also the housekeeping are very attentive about request..the room was so nice even the shower was very small and abit moldy..

  • Stayed August 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muntinlupa, Philippines
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We went here for the birthday of my son, a toddler who loves swimming. He was impressed with the aquarium on one side of the wall of our room. However, as a parent we had a difficult time with the bathroom, specifically with the dual purpose door. If you take a shower, our toddler runs to the area where the toilet bowl is located. As for the swimming pool, it was located outside, where you have to pass outside the main entrance which is combined with the ticketing area, gathering of those who horde of people on an excursion for The Oceanarium. The pool was next to the buffet area, which is open to the public and where you get stared at by most while you swim.The outdoor restaurant though is cozy, had a good view of the ocean and the sunset but once again catered more for drinking. As a whole, the hotel is good for moving around in the Oceanarium or just relaxing in the room. But for swimming, you might just want to rethink this option.

Room Tip: The room would depend if you want to look at the aquarium with all those wonderful fishes, or the th...
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  • Stayed September 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, 5 days ago
Greetings from the bay !

Thank you for taking time to post a review. We appreciate & truly value your comments as these help us improve. It is a regret to know that your experience with our pool was not to your expectations. Please accept our sincere apologies for any inconvenience this might have caused you during your stay.

We will continue to strive at improving our guest experience to exceed your expectations.

We sincerely hope that you will give us the opportunity to welcome you back & to stay with us in the near future.
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Additional Information about Hotel H2O

Address: Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #9 of 103 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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