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“Slightly Happy with Hotel H2O” 3 of 5 stars
Review of Hotel H2O

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Hotel H2O
4.0 of 5 Hotel   |   Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines   |  
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Ranked #11 of 104 Hotels in Manila
Davao City, Philippines
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Slightly Happy with Hotel H2O”
3 of 5 stars Reviewed June 23, 2014

The reception area is located at the 3rd level. We arrived around 7pm. The front desk officers were very courteous & accommodating. However, our luggage was delivered after 40 minutes. It also took them almost an hour to get us a cab. But it only took them a few minutes to get us a cab the next day. Large & clean room. Comfortable bed. I like the design of their comfort room. The park/bay room is too warm. It's too hot to open the curtains unless the sun is down. You might want to try the aqua room. No pool towels available. Bring your own towel. The pool's located outside the hotel & the only way to get there is to pass by the entrace of Manila Ocean Park. Bring extra clothes. They have a shower room near the pool. You don't want people to see you soaking wet.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
We appreciate that you took time to share your feedback with us. It is our goal to ensure the highest comfort and satisfaction for our guests. It is a regret to know that your experience in our pool was not to your satisfaction. Please accept our sincere apologies for any inconvenience this might have caused you. Rest assured, this concern is being looked upon as our goal is to offer total convenience to our guests.

We hope that you will give us the opportunity to be of service to you once again in the near future.
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672 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 19, 2014

Hotel H2O fair, nothing very special except rooms with the aquarium clean rooms Hotel breakfast buffet taxi are hard to come by after 8pm local time. stay away from the shops that are not part of the hotel. The bathroom could use a wall and door that's more private. had to request for water everyday. internet is fair and works within my room. beds are 2 twin sizes or 1 queen size (small). The spa is a nice place to relax even the swimming pool area is great no kids allow. there is a indoor bar that had a live band you can buy drinks at hotel prices this area is nice its clean and crisp were you can talk and enjoy the band with a sunset view. Over all this hotel has nothing that says WOW about it its good for a 2 night stay thats the most because you will get tried of walking from the taxi or bus to the actual hotel this review base of the bayview room

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
Thank you for taking the time to post a review. We appreciate and truly value your comments as these will help us to improve.

We regret to hear that your experience was not to your expectation and we would like to express our sincere apologies for any inconvenience caused.

It is also appreciated that you give us inputs on the areas we can improve on. I have taken note of your comments. Rest assured that we will always look at improving the service we provide to our valued guests.

We still look forward to your next visit in the near future.
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

I stayed from 9 to 11 Jun 2014. If you got lots of luggage, it will be a little hussle if you do not use the concierge service. Other than that, the check in was smooth and very efficient. Jay served and also brought me to the room and gave me pointers on it. I got the Deluxe and i don't regret paying the extra for upgrade. The service is superb and looking at the fish tanks just made me relaxed. There were lots of variety for the fishes. Everything was working perfectly in the room.

The only hussle is the Taxi. First of all sometimes you need to compete with the people who visit the Ocean Park. But when the hotel staff is there, he does help by getting people to car pool. Other than that it was a pleasant stay. I had such a great time during my stay there.

The Food at makan and makan can be better. The variety is there but i think they can be far more better. On the flip side it was a nice place to have breakfast and any meals as it overlooks the manila bay.

It is worth going there is stay in my opinion. But perhaps once should be sufficient. But if you got kids, its nice going there again.

Room Tip: Deluxe room s the best with the large fish tanks...
See more room tips
  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
We greatly appreciate that you took time to share your experience during your stay with Hotel H2O.

We definitely agree with you that our Aqua room with fish tanks has a relaxing ambiance as it is one of the top features of our hotel.Your comment for Makan Makan is hereby taken constructively and be assured that our Chefs and F&B Manager are in the works to improve Makan’s food selection.

Regarding the taxi, necessary measures are being taken for the comfort of Manila Ocean Park and hotel guests.

Thank you once again for staying with us and we look forward to being of service again in the near future.
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Murphysboro IL
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 17, 2014

I recently had opportunity to stay at this place which is OK. It has the well worn look as you go down the hallways to get to your room. The staff is helpful enough but it did take longer than I expected to get some answers to what should of been quick questions. I stayed in Aqua room which is nice enough but again the rooms smell a little musty and the lighting controls are very hard to figure out.
My big warning about this place is taxis. The hotel is contained inside of the Ocean park complex so it has certain taxis that are in there that I assume they sanction in some way. Those are some of the worst taxi's I have ever seen and I got to sample three different ones. The first one they got for me the driver was drunk. The next one drove very badly. The last one I got to go to airport and it had to stop twice to put water in its overheating radiator. The hotel is OK but nothing really great but they really need to partner up with a better taxi service.

Room Tip: If you get aqua room know you have no window to outside but the tanks are pretty to look at.
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  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
I would like to apologize for the disappointing experience you had on the taxi, this has been shared with the concerned Department Heads to avoid similar incident in the future. We value your comments as it allows us to recognize the needs of our guests and to improve our service.

We look forward that you will give us opportunity to be of service to you again in the near future.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 16, 2014 via mobile

The bay view is great; however, the air conditioner was not working on arrival, the maintenance guy suggested closing the curtains to cool down the room, but what is the value of a bay view if you must leave the curtains closed? I suggested they move us to another room but 8 hours later we are still here.

Other areas of concern are a great "rain" shower, but a very slippery floor which I guess is just a law suit waiting to happen when one of their guests falls and breaks something. I slipped and fell, but didn't get hurt. Housekeeping doesn't understand non-slip pads.

The room is charming but so poorly designed there are not enough plug ins to accommodate 2 cell phone rechargers, 2 iPad rechargers, 1 CPAP, shaver, hair dryer and waterpick. 8 plugs for 2 people would seem standard, but I count 6 now that they fixed the one by the TV (which looks to have been out of service for some time). It is unfortunate that I got a plug fixed only after raising a fuss about the air conditioner. The TV remote doesn't work, I asked the front desk for a replacement yesterday, nothing yet.

The spa was excellent, and actually cheaper than the telephone quote. The swimming pool is ridiculous, two pools, one about 2 inches deeper than the other "kiddie" pool, good for sitting not for swimming and closed at 5pm. Our second room, an aquarium view, has similar maintainence shortcomings. All in all, my impression is: an interesting theme, an amazingly helpful and apologetic staff, with an even more amazing level of neglect for the obvious.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
Thank you for taking the time to post a review. We appreciate and truly value your comments as these help us to improve. We have taken note of the concerns you raised and proper action is done right away to avoid similar incident in the future. We truly apologize for the inconvenience this may have caused you.

Thank you for appreciating the Bayview room, Zenyu Eco spa and the service of the staff. Your feedback will be shared to the rest of our team.

We will continue to strive at improving our guest experience to exceed your expectations and we look forward to welcome you back in the future.
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manila, phil
Top Contributor
137 reviews 137 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed June 9, 2014

We booked a stay at Hotel H2O when we visited Manila Ocean Park. We availed of their Summer Fun Promo, which included an overnight stay at a Deluxe/Premiere room, set breakfast for 4, hotbed treatment and Deep Sea Rush tickets to Manila Ocean Park for 4. We wanted an Aqua room to complete the experience, but we were not able to get one even if we booked early. I used their online booking site, but did not get a confirmation letter. This caused some delay during check-in. It was a good thing I took a screenshot of the confirmation page when I booked the room, as this facilitated things in the absence of their confirmation letter. Another drawback was having to check in at the 3rd floor.

On the plus side, they gave us the Premiere room with a jacuzzi. The room was very spacious. There was a separate area with a sofa bed and TV where they set up an extra mattress for our son. One side of the room was wall-to-wall glass, providing an excellent view of the bay. Service was prompt, when we asked for bath gel (there was none when we checked in) and extra blankets. Minibar was complimentary - that includes soda, cookies, nuts and water. Air-conditioning was cold, which was a welcome escape from the heat outside. The toilet and bath fixtures were nice. The jacuzzi was easily the highlight of our room! It was so cool to relax in a jacuzzi inside your room.

On the down side, the toiletries were of poor quality. I would think that their premiere rooms would have better toiletries because these rooms don't come cheap. We were also disappointed with the breakfast in Makan Makan and the drinks in the Club Lounge.

Room Tip: If getting a premiere room, ask for the one with the jacuzzi
See more room tips
  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
Thank you for your comments about your recent stay in our Hotel. We are glad to hear that you appreciated the prompt service of our staff as well as your stay in our Premiere Suite.

We would like to express our sincerest apologies if you missed to received a confirmation letter that caused some delay during your check-in, we regret this incident occurred and can assure we have taken the corrective actions.

We have looked at all your comments and acted on them accordingly. We really appreciate your time for placing the review; in this manner we can improve our service better.

We look forward to welcome you back anytime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philippines
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 8, 2014

I stayed at this hotel in November 2013 for three nights for a conference. My overall impression of the hotel was that it was a pretty cool experience. The room I got was facing Manila Ocean Park, so I had a free show each night. As for the room itself, it was clean and spacious with a larger working table.

The only things that I will say is that you have to walk about 10-15 minutes to Roxas Boulevard to access transportation unless you're willing to wait for a taxi to come by. Also, the shower is separated by glass from the room, something to consider if you're used to curtains or doors in the bathroom. It's a great hotel if you're a single traveler and would be a great experience if you have a significant other with you.

One other thing: the food! I had the free breakfast at the Makan Makan Food Market, and each day you won't be disappointed. You also have some good choices to dine in downstairs.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, July 2, 2014
Thank you for taking the time to share your experience during your stay with us.

It is such a delight to know that you had a great experience and particularly enjoyed our Parkview Room. Likewise, thank you for appreciating the breakfast at Makan Makan .We are very humbled by your kind words, this will boost the confidence of our team to continue on striving for perfection to be able to cater to guests’ needs.

We have taken note of your concern as an area that requires improvement. Rest assured that we will always look at improving the services we provided to our valued guests.

It would be our utmost pleasure to be of service to you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel H2O

Address: Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #11 of 104 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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