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“Beyond mediocrity!” 1 of 5 stars
Review of Hotel H2O

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Hotel H2O
4.0 of 5 Hotel   |   Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines   |  
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Family Diamond Package!
Ranked #11 of 102 hotels in Manila
Manila, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Beyond mediocrity!”
1 of 5 stars Reviewed August 27, 2013

This is my second stay in this hotel. This hotel's service really is beyond worlds to be mentioned how bad. Simply pathetic! When I arrived at the hotel reception, I really thought that the service has improved. People from the hotel drop-off were pleasant and very attentive, only to find out that these young people were only students having their OJT in H2O. Regular personnel were still as inattentive and unmindful of their hotel guests. The only thing good about this hotel is their Aqua Rooms which are absolutely unique to them. However, be prepared to burst a vein if you are very particular about the quality of service this hotel gives. Don't say i did not warn you!

Room Tip: If you have a chance, choose the aqua room. My kid really loved it! Honestly, this is the only thin...
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, September 3, 2013
We sincerely appreciate that you took time to write a review about your recent stay at Hotel H2O.

Please allow us to express our sincere apologies for the unbecoming attitude of the staff on duty. This is not the standard of our service, and have dealt with the concerned departments to ensure this is acted upon right away. Rest assured we are taking this constructively.

We have noted, however, your remarks about our Aqua room and its unique concept. Thank you for the appreciation.
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514 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2013

I've stayed at a lot of hotels and resorts, but this hotel, by far, has the best bed ever!! So comfy you want to sleep on it for the rest of your life! Such a nice hotel especially the room with the aquarium. Room is very clean, modern and spacious. Worth the money you pay! The gym is nice too. Friendly staff, swift service, but only downside is it's hard to get a taxi from this location.. Took us over an hour to find a taxi.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, September 3, 2013
Thank you so much for your wonderful recognition. Your comments are well appreciated and will be shared with our Team.

I would like to thank you, for commending our staff service and also for acknowledging the cleanliness and uniqueness of our Aqua room. It has been a pleasure to be of service to you.

We look forward to welcome you back in Hotel H2O.
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Kingscliff, Australia
Top Contributor
62 reviews 62 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed August 14, 2013

We stayed here in an aqua room for two nights. A unique experience and something different. Though room was very small. Service was okay. Our rate included 2 breakfast so we were to pay for our kids Brekkie at half price. $15 each !! with an early checkout on our second day I asked if we could have all four breakfasts on the first day. Not possibe but we can give you a packed breakfast on yr early checkout day. These were huge 4 x more than we could eat ! Would have cost them way less to go with my idea. Expect slowness in emails if booking direct.
Oh and apparently pool out of action and contrary to what they said it was not advised

Room Tip: Follow up with your booking , they may not
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, September 3, 2013
Your feedback is very much appreciated & valuable to us. Referring back to your comments, we regret to know that your request about the breakfast was not attended well. We apologize for the inconvenience caused.

For the swimming pool, it is currently undergoing renovation to give way to our new attraction that will be launched sometime in September. The newest attraction will feature interaction with Sharks and Stingrays.

Above all, it is a delight to know that you enjoyed your stay in the Aqua room.

We look forward to being of service to you again in the near future.
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Maia, Portugal
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 13, 2013

The hotel is next to the Malina ocean park and the rooms are good, large and very clean. However our room lateral and with no views. We had free internet but it was very slow. The hotel had no swimming pool running and the breakfast was just reasonable, not buffet. However the hotel is close to Rizal Park and Intramuros what was good Check-out is slow as it takes a lot to inspect whether there was theft in the room!?!

Room Tip: Choose de bay view rooms or rooms with aquarium.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, August 15, 2013
Your feedback is very much appreciated & valuable to us. Thank you for acknowledging the cleanliness of the Hotel.

We apologize if the internet access did not work properly in your room that day, and that our staff missed to give you assistance regarding options in using the internet in the hotel.

For the swimming pool, it is currently undergoing renovation to give way to our new attraction that will be launched sometime in September. The newest attraction will feature interaction with Sharks and Stingrays.

As you mentioned that the breakfast is just reasonable, we are working our way to add more variety in the breakfast line up.

Please accept our sincere apologies for any inconvenience this incident might have caused you during your stay.We will continue to strive at improving our guest experience to exceed your expectations.We sincerely hope that you will give us the opportunity to welcome you back to stay with us again in the near future.
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2013

I heard about its aqua rooms in this hotel so I booked for 4 nights stay. The room is very well design n the bathroom is very unique. Buffet breakfast in makan-makan restaurant is so-so only but waiters are very helpful and attentive. Checking out is a real bad experience, only 2 counters to cater for a long queue, it takes me 35 mins to clear. When I check in my room it was fascinating to see the wall to wall aquarium. My hobby is keeping fishes - fresh water n marine - to distress myself, but after a closer look, I was shock about the deplorable state of the fishes, they look so thin n sick probably not fed at all. After 2 nights, I decided to lower the screen to cover the aquarium. I feel so stressful rather then relaxing. PLEASE FEED THE FISHES, I give a rating of 4 star but 0 for the fishes. Anyway I would recommend friends to stay at the Bayview room.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, September 3, 2013
Thank you for spending time to give us feedback on your recent stay.

Fish feeding is scheduled on certain hours of each day.

We have noted your concern on the marine life at the hotel and all your other comments .Rest assured we acted on them accordingly. We would like to express our sincerest apologies for any inconvenience caused.

We look forward to be of service to you once again.
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manila
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 10, 2013

I booked thru the phone of their promo package they are offering. in our package there were offering free hot bed spa and cake, however we wasn't able to get the freebies coz the receptionist told us it is not included. The worst thing was when we called they mention our freebies and told us they will email it for confirmation but we didn't receive any email. Haaaay....I thought we already got a good deal but unfortunately, it wasn't a good deal at all. The room was nice, however there was still trash around the floor when we got there. In conclusion not so nice experience in a very nice place

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, August 15, 2013
Thank you for taking time to post a review.

We regret to hear that your experience was not to your expectation and we would like to express our sincerest apologies for any inconvenience caused. We appreciate & truly value your comments as these help us to improve. Your comments have been forwarded to the Department Heads concerned and discussed this with their team. Rest assured that necessary measures will be taken accordingly.

We look forward to welcome you back in the future in the hope that you will give us opportunity to be service to you once again.
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Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

Hotel H2O is the place to stay if you need a rare experience. The aqua room is just wonderful and a brilliant idea! The bed and pillows is really the best there is for a goodnight sleep...

I definitely would recommend it to everyone..

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, August 15, 2013
Thank you for taking the time to share your experience during your stay with us.

It is such a delight to know that you had a good experience and particularly enjoyed the aqua room; it is one of the top features of our hotel.

It would be our utmost pleasure to be of service to you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel H2O

Address: Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #11 of 102 hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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