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“No Point Reserving Ahead” 3 of 5 stars
Review of Hotel H2O

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Hotel H2O
4.0 of 5 Hotel   |   Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines   |  
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Ranked #11 of 105 Hotels in Manila
Manila, Philippines
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“No Point Reserving Ahead”
3 of 5 stars Reviewed April 28, 2013

My company family day was going to be in a park beside this hotel. I called them the last week of March three times before anyone actually replied to me with a reasonable reply. I was simply asking for the corporate rates to be given to us. Since it was already approaching April and the event was April 27 I wanted to make sure that I secure a hotel room for my family to rest while touring the park beside it.

HIghlights are as follows:
1. It took at least three calls to their reservation office before I finally got someone who understand what they are talking about.
2. By April 9, I got a confirmation of the premier suite that I reserved.
3. By April 25, two days before I check in I was told that the Aqua Premier room is not available. Instead, I will be given a room that is premier but not aqua.
4. Since everyone in my family is already ready I still accepted this change.
5. By April 26, at 10am I got a call asking me if my reservation is confirmed for 27th. I told the woman who called that I already replied to that question the day before and can they arrange for me to check in at 12 noon since they were not able to give me the room I requested for.
6. By April 27, I was at the hotel 1pm. No room. We had to wait until 230pm before we got in the room.
7. The room faced manila bay, I should have been told it actually faces the MANILA BAY PIER not Manila BAY!!!!!

I am pissed because I was looking for a acquarium in the room NONE.
I am pissed because they said manila bay view. NOPE this was MANILA PIER

The people are nice but the aircon was not cool enough in that room. toilet flush sporadically.

Definitely not checking into this hotel again ever....
Rate charged was 9,6333 nett per night ...highway robbery if you ask me.

Room Tip: Insist on an assurance that the room you reserved is what you get. They will sell you a room and giv...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelH2O-Manila, Director of Sales at Hotel H2O, responded to this review, May 8, 2013
Thank you for taking time in informing us of your concerns.

We are disappointed to learn of your recent experiences, the miscommunication and lack of coordination on the original room reservation made and commitment we are conveying to our guests unfortunately, did not meet your expectations.

Please rest assured that the management will take corrective actions and measures to prevent the situation from happening again.

We sincerely appreciate and value your comments as these will help the hotel to further improve our services.

We hope this incident will not discourage you from returning to Hotel H2O in the future.
Please give us the opportunity to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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729 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

actually i like the hotel it's so clean . the stuff was wonderful & expert in dealing with guests . the rooms design was so nice . but there's little disadvantage . 1st : the prices little bit high . 2nd u need to walk around 400 m. to reach the entrance . 3rd it's too much crowded at the entrance because of the museum's visitors.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 23, 2013

We booked an aquarium room. The aquarium itself was interested and nice to look at.
The rooms are somewhat small though. Service is correct and nice, but could be better. It is clean though. A negative point is that around 6 am, the aquarium lights switch on (i suppose this is necessary for the well-being of the fish, so okay) but also a light in our room switched on (Not good for my well-being).
The hotel is clean though although i think its a bit more expensive then what you get in return. I don't regret my stay but i won't go there again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 21, 2013 via mobile

We experienced a great stay at this hotel. The staff spoke excellent English, was very well trained and helpful. The rooms were spacey (bayview), super clean and the bed really comfortable. There was a minibar in the room and a fresh stock of complimentary coke, water and some snacks. Aircon worked fine. The location is perfect if you want to see Intramuros, Rizal Park, Binondo and of course Ocean park. Hard to catch a (metered) taxi sometimes, anyway you have to head to the main road 200 meters from the hotel (no big deal). Airport is about 30 min away, depending on the traffic (we went there 11am) and costs 800 Peso. It tool us around 30 min to get from Green Belt to the Hotel during Rush Hour. The breakfast buffet was excellent, ranging from Asian over Western to cereals and cakes. Best we had in Philippines so far. There's also a fitness center and a swimming pool free to use. Check in and check out went quick and smooth. Downside is that just outside of our room was a open roof bar which played music until after 12pm and with the curtains open, we could hear it very well. The bathroom is only covered by a half transparent glass door through which you can easily see the Silouette and hear practically every noise. take this in consideration if you don't like this intimate setting too much. The concierge is somewhat off of the lobby in a sort of outside booth, no problem with that though since you will be directed to the main hotel area very easily. We had to pay 200 peso for the hotel to take our postcards (I don't know how that's handled in other hotels here, but I usually experienced this as free service). Overall an excellent stay in a nice riom with good service and great breakfast.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 19, 2013

A very interesting place to stay. It is located inside the compound of the Ocean Park in Manila. If you get a good room you can have a good view of the sea or a view of the side where the dolphin shows are held. The place is neat, very comfy, with very nice hotel staffs. Spacious parking is also available. A must try

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
89 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed April 15, 2013

My boyfriend and I love to travel and we've been to numerous places. It's not usual that you see such a beautiful sight in your room as we booked their Aqua room. The bed was comfortable. The aquarium is really something interesting. However, the shower area floods. Not so nice huh. It's accessible to the airport though, another plus. Service was another plus.

Will definitely recommend this hotel!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 14, 2013

It was a First night when i have arrived in Manila. It was a great concierge who help us with our lungage. Great view from the Reception and the room was Fantastic. I work in a hotel aswell comparing it to the one in cambridge this is far exceeding great service.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel H2O

Address: Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #11 of 105 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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