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“Great for families and couples” 4 of 5 stars
Review of Hotel H2O

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Hotel H2O
4.0 of 5 Hotel   |   Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines   |  
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Hotel amenities
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Family Diamond Package!
Ranked #12 of 104 hotels in Manila
Tokyo, Japan
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Great for families and couples”
4 of 5 stars Reviewed April 21, 2013

We experienced a great stay at this hotel. The staff spoke excellent English, was very well trained and helpful. The rooms were spacey (bayview), super clean and the bed really comfortable. There was a minibar in the room and a fresh stock of complimentary coke, water and some snacks. Aircon worked fine. The location is perfect if you want to see Intramuros, Rizal Park, Binondo and of course Ocean park. Hard to catch a (metered) taxi sometimes, anyway you have to head to the main road 200 meters from the hotel (no big deal). Airport is about 30 min away, depending on the traffic (we went there 11am) and costs 800 Peso. It tool us around 30 min to get from Green Belt to the Hotel during Rush Hour. The breakfast buffet was excellent, ranging from Asian over Western to cereals and cakes. Best we had in Philippines so far. There's also a fitness center and a swimming pool free to use. Check in and check out went quick and smooth. Downside is that just outside of our room was a open roof bar which played music until after 12pm and with the curtains open, we could hear it very well. The bathroom is only covered by a half transparent glass door through which you can easily see the Silouette and hear practically every noise. take this in consideration if you don't like this intimate setting too much. The concierge is somewhat off of the lobby in a sort of outside booth, no problem with that though since you will be directed to the main hotel area very easily. We had to pay 200 peso for the hotel to take our postcards (I don't know how that's handled in other hotels here, but I usually experienced this as free service). Overall an excellent stay in a nice riom with good service and great breakfast.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Manila, Philippines
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 19, 2013

A very interesting place to stay. It is located inside the compound of the Ocean Park in Manila. If you get a good room you can have a good view of the sea or a view of the side where the dolphin shows are held. The place is neat, very comfy, with very nice hotel staffs. Spacious parking is also available. A must try

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
83 reviews 83 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 15, 2013

My boyfriend and I love to travel and we've been to numerous places. It's not usual that you see such a beautiful sight in your room as we booked their Aqua room. The bed was comfortable. The aquarium is really something interesting. However, the shower area floods. Not so nice huh. It's accessible to the airport though, another plus. Service was another plus.

Will definitely recommend this hotel!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2013

It was a First night when i have arrived in Manila. It was a great concierge who help us with our lungage. Great view from the Reception and the room was Fantastic. I work in a hotel aswell comparing it to the one in cambridge this is far exceeding great service.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2013 via mobile

Just checked out at hotel h2o and its sad to leave coz i really love this hotel. Its our second time to stay but the experience is still the same. Manila ocean park is just downstairs so we had a wonderful vacation. Amazing hotel. I just wish they could have lower rates so that we could keep coming back.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baguio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 8, 2013

It's hotel itself is very nice and in a decent location on the bay. However, the service is not up to par with hotels of its class. We arrived at 2:30pm on our day of check-in and were told that our room wasn't ready, even though check-in was at 2pm. They asked us to wait in the lobby and they would bring us a welcome drink. We sat for 10 minutes and no drink came, but then they said our room was ready, so we went to check-in. Upon getting to our room, we discovered that it was not the room we paid for. We inquired at the desk, and they said they had upgraded us. We then asked to be in the original room that we asked for, since we wanted a couch, and we knew the one we paid for had a couch. They said they had overbooked and our original type of room wasn't available for another 20 minutes, again they said we'd get a welcome drink. So we waited. No drink. Then our room was finally ready. The room we got (the one we paid for) was a lot nicer than the one they tried to give us that they told us was an "upgrade." So we were not happy they tried to cheat us.

During our stay, they were conducting a fire drill. They notified us via note that this would happen, but we didn't need to do anything, so I thought that was fine. Then, during the fire drill, there was an announcement that said that it was a drill, but we still needed to vacate our rooms. So I went outside my rooms and saw everyone else vacating, but a hotel worker said that we didn't need to. It was incredibly confusing.

Another annoyance... The wifi is one of those website logins. And you can't use the code more than once, so every time you want to go on the Internet, you need a new username and password. Sometimes the device will remember it, sometimes not. But regardless, you need a different one for each device and it only lasts 24 hours. Very annoying.

The hotel itself is very nice, and the aquarium rooms are awesome, but the service and the operations of the hotel need severe work.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelH2O-Manila, Director of Sales at Hotel H2O, responded to this review, May 8, 2013
Thank you for taking time in informing us of your concerns.

We are disappointed to learn of your recent experiences, the miscommunication on the original room reservation that you made and our lack of coordination on the recent fire drill. Moreover, your concern on wifi access is well noted. Please rest assured that the management will take corrective actions and measures to prevent the situation from happening again.

We sincerely appreciate and value your comments as these will help the hotel to further improve our services.

We hope this incident will not discourage you from returning to Hotel H2O in the future.
Please give us the opportunity to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

I and my wife recently stayed at Hotel H2O for a night. I read a lot of reviews on this hotel about its aqua rooms and thought it would be a good idea to experience it. We were passing through Manila only for a night.
I would definitely recommend to stay in this hotel, especially in its Aqua room.
First let me clear some things...I read some negative reviews about unfriendly staff, bad management of incoming guests, long check in and check out times, bad bathroom design. We didn't experience anything of that sort. It was smooth as butter. people should read directions before reaching the hotel before getting caught dumbfolded. And how can water creep into the bedroom is beyond my understanding. One must be stupid enough not to know how to use the shower door. Anywaz it was a very pleasant exprience. here is a quick review:

PROs
Unique room with a huge aquarium. My wife loved it.
Super friendly staff
Smooth check in and check out
Their restaurant Makaan Makaan was pretty good. The breakfast buffet was very good.
There is a ope bar facing the harbor. Check it out, really friendly staff and good place to chill after a long day. Open till late. We missed our dinner so we ate at this bar. Good food as well. We got some free shots from the owner.
Inside Ocean Park, so easy access to it, if you want
Very near to the tourist spots such as Fort Santiago and Rizal Park. Also not far from SM Mall.

CONs
Shared swimming pool with the ocen park. you are pretty much on public display.
A bit out of the way. MIght have to walk a bit to catch a cab during odd hours. Though we didnt hav any problems.
The aquarium inside the room is a big glass panel shared across all such rooms. So yes, you might hear noise if someone bangs on the glass. Not disturbing though.

Check it out for a experience of its own.

Room Tip: Definitely get the aqua room. great experience for couples and kids.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel H2O

Address: Luneta (Behind the Quirino Grandstand), Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #12 of 104 hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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