I stayed at the Citrus Hotel from February 2 to February 6. I scored an early bird booking price which purported to be 58 per cent cheaper than the normal price. The condition of the room indicated that the early bird price was in fact a fair normal price for the standard of the room. The price quoted on the hotel’s webpage was much cheaper than the one quoted on Lastminute (I will not recommend Lastminute. Expedia is far better). Since I was arriving very early I booked a taxi in the hope of being swiftly transferred to the hotel. The taxi did not show up. A complete stranger helped me contact the Hotel and only then the taxi showed up an hour late. No explanation was given for the delay. I arrived at the hotel which is a tired old building in the midst of a shanty town. The reception clerk was talking to a guest about a broken toilet. This was not a good omen after the failed taxi service. The check in process was a bit cumbersome and the fact that the clerk could barely speak English did not help. Eventually got to my room. The allocated room was 804 facing the rear of the hotel and overlooking a row of overcrowded squatter settlements. The room was basic and scruffy looking. It had an air conditioning unit which worked fine, the table tops looked dirty but was not actually dirty. The carpet was dirty. The toilet was presentable but did not always satisfactorily flush. Wifi worked flawlessly. The windows were ill fitting into the frame of the building thus allowing a lot of noise from the streets to invade the privacy and quiet of the room. The drag racing in the middle of the night made it a lot worse. The shower did not have a curtain which meant every time I showered water splashed on the toilet seats and floor requiring me to use one towel to soak up the water. I am sure shower curtains would help prevent any damage to the tiling and flooring in the long term. The hot water was fantastic. The little bar fridge did not work properly. The room safe did not work properly either. I got it fixed once and when it played up a second time I decided to not use it. The breakfast buffet can be a delight for an adventurer’s person but for the conservative eater it can be a bit daunting and disappointing. Does this all mean the hotel is a no go zone?? Far from it. The manager, Manendra, is a very proactive and a hands-on type of guy. I was extremely pleased with the steps he took to resolve the issue with my pickup (He found out about the incident from me. Nobody else thought it important to mention it to him) . Then there are staff members like Angie and Dimple. Angie was an honest person who gave you the best information to suit your needs. Dimple was very well informed about the locality and about the nearby attractions and knew the short cuts. This hotel is not five star and does not claim to be. However, it is very suitable for anyone not wanting to waste a fortune on a grand hotel. It is very well suited for families, couples and singles alike. Having seen the guests I can only assume that Citrus Hotel is a popular destination with my types of travelers. Will I be using the hotel again??? Yes, on the proviso I get a room that is not facing the drag racing streets. And it would help so much if more staff spoke English.
- Official Description (provided by the hotel):
- Citrus Hotel provides accommodation designed in a modern contemporary style, that promise a refreshing and comfortable stay. Amenities include banqueting facilities, Citrus Café with all day dining, a swimming pool, gym, and 24-hour reception and security. Guests staying in club rooms and suites on the Club Floors can enjoy private use of the Club Lounge and its facilities which include personalized check-in and check-out, free snacks, soft drinks and coffee, free pressing and more. It sports a convenient location with the Sultan Ismail LRT station and Medan Tuanku Monorail station within walking distance. ... more less
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- Also Known As:
- Citrus Hotel Kuala Lumpur