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“Great breakfast, service but worn-out rooms” 4 of 5 stars
Review of Seri Pacific Hotel

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Seri Pacific Hotel
5.0 of 5 Hotel   |   Jalan Putra, Kuala Lumpur 50746, Malaysia   |  
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Hotel amenities
Announcement
Sunway Putra Mall Opens
Ranked #45 of 278 Hotels in Kuala Lumpur
Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“Great breakfast, service but worn-out rooms”
4 of 5 stars Reviewed February 24, 2013

My husband and I stayed at Seri Pacific hotel for 4 days 3 nights over the Chinese New Year period. We booked 2 rooms, with another couple. All of us liked the hotel and would definitely choose to stay here again for the excellent food and value for money.

Although its location is near to an LRT, I wouldn't say its that great if one is relying heavily on public transport to get around KL.

The hotel staff are very hospitable and will greet you with a warm and friendly smile.

I had to minus 1 star because I didn't really like the hotel room; it was old and worn-out. I was told that this is typical of hotel rooms in KL though. The room has an ironing board (big plus point!) and an interesting device built into the toilet seat - for hygiene after answering nature's call. The bed was very comfortable and we had very good sleep throughout our stay.

Now what made this hotel stand out was the quality of the breakfast buffet and room service menu. The food was EXCELLENT. The breakfast buffet, with its wide variety was nothing short of fantastic that I believe even the most fussy eater would certainly find a dish or two they'd like. The hummus, roti canai in particular was unbelievably good. We ordered poached salmon from the room service menu, and it was worth every cent - well presented, value for money and as good as eating it straight from the restaurant.

All in all, the price we paid for our stay was worth every cent and we will certainly consider coming back here again in future.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, Owner at Seri Pacific Hotel, responded to this review, February 25, 2013
Thank you very much for choosing Seri Pacific as your choice of accommodation during your recent trip to KL and also for your kind comments.

I am glad that you had a great stay with us and that the breakfast spread was to your liking. We strive to always come up with more and new varieties especially for breakfast. As for the room, yes! we acknowledged your comment and would like to state that, upgrading works are in fact underway even during your recent stay. We are changing the wooden floors to carpet and at the same time conducting a perfect room exercise to serve you better. Hopefully, on your next trip, you will be allocated one of the new rooms.

Once again, thank you for your kind comments and see you soon.

Regards
Halim Merican
GM Owning Company
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629 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Turin, Italy
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 22, 2013

We spent two nights in this hotel and We really enjoyed all the time we spent here. Our room, a standard room reserved by internet, was very clean and well equipped, with great view of the skyscrapers. The price reserving by internet is lower. We really appreciate the kindness and the service of the staff, from the beginning till the last minute of our stay, and we want thank them all for their help.
The location is a little far from the main attractions, so it is a little hard to reach them walking, but you can catch the metro just in front of the hotel,

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2013 via mobile

We had great stay with our corporate clients in our last trip at SERI PACIFIC HOTEL. their deluxe room was nice, clean and fresh smell with beautiful view of twin towers(KLCC). Their breakfast was good enough as normal 5* hotel.
their japanese restaurant name Kofuku brought taste of real japanese food with cosy location and nice interior design. We also were lucky to have Buffett dinner by pool side on Friday evening with full of BBQ staffs and affordable price.

and we would like thanks management to provide nice atmosphere with hiring new band in CHEREZA lounge. THey performed great and especially it was nice to spend time there with their good collection of music after long day of traveling and meeting around KL.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, Owner at Seri Pacific Hotel, responded to this review, February 20, 2013
Thank you very much for your feedback. We are glad that you have had a great stay with us.

We will continue to strive upwards in ensuring that our customers and guests are happy and satisfied with our offerings. I ill convey to the Management on the job well done.

Looking forward to welcoming you and your colleague to Seri Pacific Hotel KL again.

Thank you.

Mohamad Halim Merican
Owning Company
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Santa Fe, New Mexico
1 review
2 of 5 stars Reviewed February 14, 2013

Nice rooms..fine location,,food was great,,problem is the new band,,was poor,,lack of 5 star capabilities,,and music was so dull,,need to go back to and train for 20 years and come back,,shame on them..please tell me you can find another band,,so me and my cooperate clients can enjoy music rather than promoting sex,,even their uniform shows what kind of people they are,,please wake up seri pacific/kuala lumpur,,seems like a karoke bar these day,,,so sorry for you,,i will never return,,

Room Tip: Duluxe room..higher floor sounds good,,
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, Owner at Seri Pacific Hotel, responded to this review, February 15, 2013
Thank you ver much for your comment and I am very concern with the comment as it seems that you have had a very bad expereince during your last visit and the experiene you had at the Chereza Lounge.

As the Owner's of the hotel, I will speak to the Management with regards to the band and its selection of musician and dressing. Although, this is the first negative comment that we have received from our patron with regards the music and dressing.

Once again, thank you for your comments and I will ensure that this matter is addressed by Management

Thank you

Mohamad Halim Merican
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 6, 2013

We enjoyed our stay at the Seri Pacific but the rooms are a little dated. It was clean and comfy and in particular the acting Manager was most helpful. The breakfast is great and the hotel lobby/ bar are good too. We enjoyed our stay for 3 nights.
There were not many western people art this hotel but the staff were most welcoming of our family. We had a great view of the twin towers in KL.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, General Manager at Seri Pacific Hotel, responded to this review, February 4, 2014
Dear Frank and Betty,

We appreciate your comments regarding your stay at Seri Pacific Hotel KL. It is always a pleasure to receive positive feedback.

I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope that your next visit will be better and more pleasant.

Best regards

Halim Merican
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Labuan Island, Malaysia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 2, 2013 via mobile

I really satisfied and enjoyed with our 2 nights stay here. The room is very big and clean. Love the bathroom which they have bathtub and shower cubicle separately. The mini bar and iron bar are covered by a hidden door. It's quite unique and creative I guess.

The staff very friendly. Very simple procedure for check in and check out. Nice view from our 19th floor room. We only pay for RM210 per room because we choosed not to take the breakfast package. As for me it's an affordable hotel with 5 star facilities. As for muslim they provide prayer nat and kiblat arrow in the room. That's good thing for me.

The hotel is very easy access to go to other area because they have train, taxi and bus accomodation nearby. The Sunway Putra Mall is opposite to the hotel where you can go for shopping,dining and the have atms in there.

As for me I really love this hotel because for me it's pergect for staying. Complete facilities and cosy. It's really worth it to stay here.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, General Manager at Seri Pacific Hotel, responded to this review, February 4, 2014
Dear VeeYHM

We appreciate your comments regarding your stay at Seri Pacific Hotel KL. It is always a pleasure to receive positive feedback.

I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope that your next visit will be better and more pleasant.

Best regards

Halim Merican
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

This is one of the best city hotel that we have stayed in during recent times. It's proximity to all the key places in the city & also to the LRT's make it the focal stay point for any traveler. You can get a fantastic view of the Twin towers from the room. The bathroom (2 of them) are very spacious & clean. The staff were generally very courteous. Breakfast was a sumptuous spread of Malay, Asian & Continental food which we throughly enjoyed. For the price which we got, this place is "THE" hotel to stay.

Room Tip: Ask for a room above the 19th floor for a good view of Petronas
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Halim M, General Manager at Seri Pacific Hotel, responded to this review, February 4, 2014
Dear Alien L

We appreciate your comments regarding your stay at Seri Pacific Hotel KL. It is always a pleasure to receive positive feedback.

I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope that your next visit will be better and more pleasant.

Best regards

Halim Merican
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seri Pacific Hotel

Address: Jalan Putra, Kuala Lumpur 50746, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Kuala Lumpur
#33 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Seri Pacific Hotel 5*
Number of rooms: 556
Official Description (provided by the hotel):
Only ultramodern Atrium Hotel connected to Putra World Trade Center. With recently renovated and refurbished rooms, we cater to Corporate business and MICE events. Our restaurants range from Local, Asian and International cuisine including our famous Authentic Japanese restaurant KOFUKU. Our Spa with Balinese and Malaysian treatments will rejuvenate your body and soul after a long day at work. ... more   less 
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Also Known As:
Best Western Kuala Lumpur
Kuala Lumpur Best Western

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