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“GREAT LOCATION!!” 4 of 5 stars
Review of Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
4.0 of 5 Hotel   |   2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia   |  
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Hotel amenities
Ranked #61 of 274 Hotels in Kuala Lumpur
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2,701 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

The hotel is well located, right opposite the Pavilion Mall. Nice swimming pool, room is a little bit old, needs renovation. Reasonable price. Breakfast has improved since we last stay (April 2012). More variety with buffet breakfast.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, January 16, 2014
Dear VivaAsia,
Thank you for your sharing your comments with us on Tripadvisor. We are delighted that your overall stay was up to your expectations. Indeed we have gained a reputation for our prime location right in the heart KL city! We acknowledge your suggestion on room renovation, in fact the Management is planning one soon so do come back again and experience it!
With very best wishes and a Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

The hotel is near to the main shopping areas in KL. Walking distance to the Pavilion, KLCC shopping centres and Bukit Bintang shopping district where more shopping and food etc.... My family usually will book this hotel as first choice if staying in KL city. The pool is small though and hopefully will upgrade one day. Overall a nice and convenient hotel to stay :)

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, January 16, 2014
Dear Simary888,
Thank you for sharing your experience, we are all delighted to have met your expectations! It is great to hear that our convenient and prime location benefits you and your family when it comes to accommodation in KL City Centre. Your point on the small pool is well noted, there is always a possibility of upgrading the hotel to better serve you.
We look forward to your return to the hotel and to KL!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 2, 2014

One night stay from 28-29 Dec 2013 in Executive Room, 21st floor, Rm 2111 (Corner)

We chose novotel due to its close proximity to Pavillion mall.

Our night train from singapore arrived in KL at 730am and despite knowing that check-in time was 2pm, we decided to just try for an early checkin at 9am.Fortunately, there was a room available! Yeay!

Our room was on the 21st floor and the view was good, with a sneak peak of the KLCC tower top. Room was spacious, sparkling clean, condiments were aplenty, bathroom was spotless and bright, tv selection was good.

Our itinerary for the day was just a meal at pavillion and it's less than 10 mins away from the hotel. Cross a short road, up a bridge and we're there. The rest of the day was just spent lazing in the room, watching lots of tv. As it was weekend soccer night, a huge plus was the sports channels showing EPL matches. Definitely a big bonus point for novotel. :)

Executive rooms had free wifi and signals were strong throughout, logging in was smooth and we didn't get disconnected even after inactivity.

Aircon was a tad too cold for us even at 25degrees. But its most probably due to us not used to cold. So we switched the aircon off and the room didn't get stuffy at all.

Sleep quality was amazing as the king-sized bed and pillows were comfortable, and the duvet was thick and warm.

Only my husband had breakfast the next morning and he commented that the restaurant was too crowded and the food selection wasn't that great.

Check-out was at 1pm and it was a breeze.

Overall, it was a really pleasant stay and we will stay at novotel again.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, January 16, 2014
Dear Nysz M,
Thank you for a glowing review on our hotel and highlighting our plus points – location and the sports channel on the TV! We have shared your extremely positive comments with the team and we are overwhelmed by how well you and your family enjoyed the stay with us! It has definitely boosted our morale and will keep us smiling all day.
Hope to see you return soon so that we can pamper you even more!
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Kuala Lumpur
#45 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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