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“Disappointing” 2 of 5 stars
Review of Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
4.0 of 5 Hotel   |   2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia   |  
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Ranked #57 of 254 hotels in Kuala Lumpur
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2,381 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 24, 2013

Drove up to KL from Singapore. Stayed 2 nights. Location of hotel is v good and within walking distance to most attractions. Room clean though a bit dated.
Some cons: car park is tight and big MPVs may have a problem navigating the corners. And breakfast can be quite a busy affair as the coffee house was crowded ; a couple who came later even had to share the table with us. Pool is small and not meant for serious swimmers.
Overall a satisfactory experience for the price.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, June 25, 2013
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre. We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice, Italy
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 24, 2013

As usual the rooms were up to the standard expected at a Novotel with terrific views of the city, excellent facilities, friendly staff and great restaurant. Easy walk to train, shopping and all the city sites. I will be staying here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, June 25, 2013
Dear Guest,

Thank you for taking the time to provide us with a feedback from your recent stay. We are happy to hear that you have enjoyed your stay with us and we look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2013

My husband and I stayed in this hotel for 4 nights then moved onto Phuket. The original hotel our agent booked for us in KL had very poor reviews on tripadvisor, so we opted for a better hotel. We were not disappointed. The staff were very helpful and friendly. The breakfast was good, varied and plentiful. We had a couple of evening meals in the hotel restaurant and found it reasonably priced and enjoyable. The location of the hotel was perhaps the best thing. Easy walking distance to the patronas towers, monorail and the free city buses. We had a great time in KL and would not hesitate going again and using the same hotel.

Room Tip: We were on 17th floor and the room was perfectly adequate. We could just see the tip of the patrona...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, June 25, 2013
Dear Guest,

Thank you for your wonderful comments. It is always great to hear from a satisfied customer. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 23, 2013

The hotel is in a fantastic location right next to the Pavillion shopping and entertainment area and a short walk from the Twin Towers and KLCC park area. We had a room facing the Towers so enjoyed a lovely view and our room was very comfortable and large. The bed was excellent and the bathroom, while older in style, was very user friendly.

The staff were very helpful and friendly although the breakfast restaurant staff were a little warm-cool depending on the day (no major criticism, just an interesting observation).

The breakfast was enjoyable and there were many options as expected at an international hotel. We are vegan, and there were a number of options we could enjoy (although always a suggestion is to make sure what can be easily vegan, like baked tomatoes, have cheese on the side, not sprinkled on top). The chefs were also happy to whip up a lovely plate for us each, each morning with something vegan, such as mixed vegetables or sauted potatoes, which we really appreciated.

All in all a great hotel which I would absolutely stay at again.

Room Tip: Rooms with a view of the Towers would be the best option for enjoying the sights, especially at nigh...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, June 24, 2013
Dear Guest, Thank you for your positive feedback from your stay. We are absolutely delighted to hear that you have enjoyed the rooms and the service excellence of our teams. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2013

This was the 4th time my family and I stayed at Novotel KL and we were not disappointed, as usual. The staff were polite and very helpful. There were some teething problems like the phone that didn't work but we made do with the phone in the bathroom - after all, we just needed to dial '0' :). We travel alot and Novotel has never let us down and we will always choose these hotels before considering others as they are very family friendly. Cleanliness was tops! Bed and bedding were fantastic. Towels were not as 'fluffy' as those we had in Novotel Canberra but they were fresh and clean. Best of all, the smiles were genuine.

Kudos to staff and keep up the great work!

See you again soon!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, June 24, 2013
Dear Guest,

Thank you for your recent visit to Novotel Kuala Lumpur City Centre. We appreciate your kind feedback! We are glad that you and your family enjoyed your stay with us! We do look forward to receiving you here again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Novotel Hydro Majestic
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Kuala Lumpur
#37 Family Hotel in Kuala Lumpur
#43 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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