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“Overpriced, poor service” 2 of 5 stars
Review of Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
4.0 of 5 Hotel   |   2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia   |  
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Ranked #69 of 278 Hotels in Kuala Lumpur
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Overpriced, poor service”
2 of 5 stars Reviewed March 2, 2013

As Crowne plaza make way to a new project in KL I have no choice but to give Novotel a try. The location is pretty decent however with the price I have paid which is more than rm350 per night it was definitely not worth it. Bedding was terrible with very thin pillow & quilt. Lighting in the room was so dark including bathroom, adaptor wasn't functioning too. Service at the front desk was horrible. Staff are not properly trained. They just failed 1000x times for basic check in & check out procedures & doesn't speak well. One of the frontdesk by the name of Lawrence was so rude to me during check out. With that price to pay, I will not be back again unless it's on par with the service Crowne Plaza can provide.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, March 3, 2013
Dear Guest,

Thank you for staying with us on your recent trip to Kuala Lumpur and thank you for your feedback.

We do apologise for the discomfort you experienced whilst here at Novotel KL City Centre. I do hope that this stay has not changed your overall perception of the Hotel. We agree with you that being in the service industry, good service and service with a smile is very important.

Please rest assured that your comments will be used in our Associates Meetings and we will ensure relevant trainings and checks are in place to avoid such incidents.

Please do let me know your next visit, as I would like to welcome you back as our distinguished guest.

Thank you and best regards,
The Management Team
Novotel Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore, Singapore
1 review
3 of 5 stars Reviewed March 1, 2013

Location and amenities excellent, room size is also good. Reception counter is efficient it does help productive time on both side.
However, to upgrade the bedding ie sheets and quilt they are too thin and old. Room air dusty might be from the carpet/air condition air not sure.
Restaurant interesting but space limited.
Hope to return for more stay

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, March 3, 2013
Dear Guest,

Thank you for your recent visit to Novotel Kuala Lumpur City Centre.

We appreciate your kind feedback and rest assured will look into your comments soonest possible. We do look forward to receiving you here again soon!

Best Regards,
The Management Team
Novotel KL City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2013

The check in and check out was very efficient. The room was very nice, the location is excellent close to everything. I would like to thank Mr. Mani, the lady who checked me in, Mr. Azman who checked me out and the rest of all at Novotel KL for such a beautiful stay.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, March 3, 2013
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cha-am Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2013

The position of this hotel is terrific. The ease to get to the hotel and away from it is also terrific. The general cleanliness isvery good. However it is not a well managed property. There are many small things that detract from the hotel in such a way that it brings the property down to a three star hotel, and that is a shame.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 28, 2013
Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

To assist with our continuous improvement, will you be able to elaborate further by emailing to us at dmr@novotelklcitycentre.com

We look forward to hearing from you soon!

The Management Team
Novotel Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 25, 2013

Good central location, for all shops, eating out and sight seeing. Rooms are clean but a little basic, but represent good value for money. Buffet Breakfast was very good.Staff very on the ball and efficient service.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 27, 2013
Dear Guest,

Thank you for your valuable feedback on your recent stay.

We will be sure to share your comments with our Associates as an encouragement and to boost their goodwork and morale.

We look forward to your return.

Best Regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
reigate
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed February 25, 2013

Nice hotel, good position, but management leaves a lot to be desired. The air con was on extra cold, the restaurants and all public areas were drowned in very noisy music, and complaints were met by hysterical laughs!!!! Bell boys were very helpful.

Room Tip: Club rooms
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, February 27, 2013
Dear Guest,

Thank you for your valuable feedback on your recent stay.

We do apologize for the discomfort you experience especially with the temperature in the room. Please rest assured that we will deploy our maintenance team to review the control element of the airconditioning.

We do look forward to your return

Best regards,
The Management Team
Novotel Kuala Lumpur City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Kuala Lumpur
#45 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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