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“A safe bet for a nervous traveller!” 4 of 5 stars
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
4.5 of 5 Hotel   |   13 Jalan Pinang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #23 of 276 Hotels in Kuala Lumpur
Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A safe bet for a nervous traveller!”
4 of 5 stars Reviewed May 16, 2014

This is my third time staying in the hotel and I am consistently impressed by the quality of their service. The staff are friendly and approachable, remembering your preferences after only one visit to the breakfast/dinning hall. The rooms are comfortable although slightly tired looking in some cases. A very safe, comfortable and practical location. I will happily stay here in the future.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImpianaKLCCHotel, Manager at Impiana KLCC Hotel, responded to this review, May 19, 2014
Dear twiggypip,

Warm Greetings from Impiana KLCC Hotel!

Thank you so much for your wonderful review and for returning to our hotel for the 3rd time. We are so glad to know that everything was to your satisfaction and that we delivered our services as as 4 star hotel should.

Looking forward to having you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.
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1,823 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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English first
Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 13, 2014

The hotel lobby appearance just very plain, like an apartement instead of *****stars hotel. Food was good, but just average taste..too many variety of side dishes but just few dishes for heavy meals

Room was good but too small, services standard..

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, May 15, 2014
Dear Ms rennipuri,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We truly appreciate your feedback on our hotel appearance and F&B spread as well as our services. We will strive to make the necessary improvements.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.
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Perak
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 13, 2014

Overall pleasant stay. Good breakfast buffet n lunch spread. Skybridge allows easy access from the hotel to surrounding area via walking (suria klcc, kl park, aqua, convention centre...).
Pillow menu is a delight.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, May 14, 2014
Dear Ms Hema,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We are so glad that you enjoyed your stay with us. It is also wonderful to know that you make full use of our pillow menu.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.
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paris
Top Contributor
139 reviews 139 reviews
52 hotel reviews
Reviews in 65 cities Reviews in 65 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed May 12, 2014

Nicely located close to the Petronas towers, this hotel is very modern and provides comfortable rooms that match the international standards. However, it couldn't be more impersonal and the decoration is very cold.
The overflowing swimming pool is a nice surprise.
The breakfast buffet on the top terrace is great, but the music they play over and over while you eat (some cheesy romantic guitar compilation) is greatly irritating.
Try and give this hotel a little soul, and it would be very good !

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, May 14, 2014
Dear Monsieur ramdam75,

Warm Greetings from Impiana KLCC Hotel!

Thank you for taking the time to review us. We are terribly sorry for the cold service during your stay with us. Nonetheless, we have taken note of your suggestions for the music selection and will remind our staff that giving warm and efficient service is our top priority.

Hope to have you with us again when you're next in Malaysia!

Sincerely,
The Management of Impiana KLCC Hotel.
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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2014

Checked into this hotel for 4 nights on our first trip to KL, We were welcomed by friendly staff at the door who helped us with our baggage. Check in was easy with no dramas with a wet towel & welcome drink. Taken to our room we were fairly impressed with the size of the room and bathroom. There was plenty of space to move around and the bathroom was also a good size. It was all very clean. Each time leaving the hotel we were greeted by the doorman who ordered taxis for us if needed. They would always take service to the next level by opening the doors for us. The door man was helpful and always reminded us to be careful of bag snatching and instructed me the best way to walk with my bag for safety.
The location of the hotel was very convenient only a few min walk to the Petronas towers. It was also a short taxi ride to popular bars and restaurants.
Checkout was also a breeze.
Recommend this hotel was very good value for money.

Room Tip: Smoking rooms do have strong smoke smell so avoid if you are not a smoker or want to smoke in the ro...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, May 14, 2014
Dear Ms JayeCF,

Warm Greetings from Impiana KLCC Hotel!

Thank you for taking the time to review us. We are so glad to know that you enjoyed your stay with us and that our service met your expectations.

We hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 8, 2014

On the day of check out, the refund for the deposit was not full amount of MYR 1200 and instead only MYR 1026 was refunded, and when we asked the staff why isn't the full amount refunded, the staff mention that we only paid for the room with breakfast and deposit only and we had not paid for the transport and they had minus the amount from the deposit. And when we clarified with the staff that we paid for everything which included the transport to, The staff then referred us to the duty manager.We had to explain the whole situation to the manager and we told that we paid all together as a family during the point of collection. When we requested for staff whom checked us in to come to the counter to verify that he collected the full payment of Hotel Stay With Breakfast, Deposit and One Way Transport, the duty manager mention that the staff was not around and based on the receipt that was issued we did not pay for the transport and that is why they had deducted from the deposit.The Duty Manager was extremely rude, didn't give us an opportunity to explain ourselves nor did want to refer to the emails that we had corresponded with the staff during booking. The duty manager kept defending their staff, which we completely understand as any manger would protect their own staff, but if there is something not right and we are here to clarify and rectify the problem when all four of us witness the staff accepting the full payment for everything. However, the duty manager still refuses to see and understand our point and frustration and whenever we tried explaining,the Duty manager would walk off without letting us complete our conversation. We did mention that we had a flight to catch and our transport will be at the airport by 12.30pm, but the duty manager was not helping at all and delayed us till 12.50pm and said that they will check the CCTV and that we had to wait.We were very upset and insulted at the way the they behaved and handled the problem which was extremely unprofessional as a duty manager and to give such customer service. We didn't want to waste our time as we were getting late and we asked for the email address of the owner of the hotel as we wanted to bring this up to the owner of the hotel and to let them know that this is the kind of service given by their staff. The duty manager refused to give us the email and gave us the General Manager’s email,They got us late for our flight check-in and our transport had to wait for us for 20mins. Thankfully the driver was able to rush us to the airport safely.It is very disappointing to know that Impiana Hotel which is such a well renowned and prestige’s hotel gives such horrible customer service.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, May 12, 2014
Dear Harbalbir R,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We humbly apologise for the terrible service you experienced while staying with us. Since from previous conversation we know which manager you are referring to, adequate training has been laid out to ensure that such a a slip does not occur in the future.

We are deeply appreciative of your review as it gives us the chance to tackle all the problems needed and ensure that these issues are brought up and rectified during the monthly trainings we have for all our employees.

We hope that you had a safe and pleasant flight despite the hassle caused by our staff. Once more we sincerely apologise and hope that should you give our hotel another chance, you would note a marked difference in the customer service provided at Impiana KLCC Hotel.

Sincerely,
The Management of Impiana KLCC Hotel.
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 8, 2014

It is a good location to held function for our customer in Kuala Lumpur and the hotel offered good value for money. Delicious tea break snacks and buffet lunch. We were most impressed with the services provided by all the staff. They were very helpful and friendly.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimLee013, Manager at Impiana KLCC Hotel, responded to this review, May 9, 2014
Dear pohyen2000,

Warm Greetings from Impiana KLCC Hotel!

THank you for your warm review and also for choosing us for the function mentioned. We were most pleased to have had your customers with us and that we met up with expectation.

Hope to have further dealings with your company in the new future.

Sincerely,
The Management of Impiana KLCC Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#17 Family Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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