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“Fabulous” 5 of 5 stars
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
4.5 of 5 Hotel   |   13 Jalan Pinang, Kuala Lumpur 50450, Malaysia   |  
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Ranked #19 of 264 hotels in Kuala Lumpur
Mt Tamborine
1 review
1 helpful vote 1 helpful vote
“Fabulous”
5 of 5 stars Reviewed November 16, 2013

Stayed eight nights, could not fault this hotel, staff on club floor couldn't be more helpful, will be back, tried a lot of hotels in KL and the Impiana is the best for location and value.

Thanks to Mr Mike front Office Manager for making our stay wonderful.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 18, 2013
Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,597 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2013

2013 March. This review is dedicated to the buffet breakfast spread. See the 31 photos for variety. Variety is good. Taste-wise, average(for locals). Coffee, below-average. Try hot tea with honey(from the butter&jam section), instead. Almost 99% same spread when i was there for 4 nights on different occassions.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 18, 2013
Dear Sir / Madam,
First of all thank you for your detailed feedback on our breakfast.
Based on such constructive feedback, we are able to continuously review our product and improve whenever required.

As you mentioned, your breakfast review is actually more than 6 months old. In the meantime, we have completely re organized this important first meal of the day. We are now proud to offer 2 breakfast venues for all our guests: the coffee shop offering a wide Asian Breakfast Spread and the rooftop restaurant serving a Western Gourmet Breakfast with a unique view.

Please visit us again, as we are confident, you will be pleased with the many changes that are in place.

Yours sincerely,
The Management Impiana KLCC Hotel
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Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

It is centrally located. Staff is helpful and friendly. The rooms are great and clean. The restaurant and the bar are great too. Nothing bad about this hotel at all. Except, the breakfast could be a bit cheaper.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 14, 2013
Dear Sir / Madam,
Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We hope to welcome you again to Impiana KLCC Hotel soon.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
91 reviews 91 reviews
61 hotel reviews
Reviews in 59 cities Reviews in 59 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 10, 2013

We chose to stayed here after reading all the good reviews. The room itself is modern, no view though, a little bit on the small side. The hotel is connected to the walk-bridge to the Pavillian Mall and Aquarium. It is not far to the Suria Mall as well. We ordered a room service, the ciao qua tiaw was ok.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 10, 2013
Dear Sir / Madam,
Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We hope to welcome you again to Impiana KLCC Hotel soon.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 7, 2013

We had over 30+ family members here for a high tea.
Everyone loved the food spread/variety which was very important to us.

The manager in charge & the wait staff was also accommodating as we needed to have the tables configured to seat all of us comfortably, which was done very quickly.

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 10, 2013
Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 6, 2013 via mobile

This is our first time staying at Impiana from 16-21 Oct and it turns out to be the right place to stay especially travelling with 2 young children.When we arrived the hotel we were well greeted by the staff. Warm towel and refreshing ginger water being served. Check in was fast,front desk staff,(Mike,Genevieve and Sylvester)is really helpful and friendly.

The room was spacious, modern furnishings and clean comes with daily breakfast.
Reasonable room rate for a great location and excellent service. It would be just perfect if they have a kids pool as well.

Connecting bridge at level 3a is awesome and convenient for us to go both major shopping malls without having to cross the roads and burn ourself in the heat.

Overall, Would definitely choose this
hotel again when we return
next Trip. Had a beautiful stay here at Impiana. Strongly recommended to all
traveller with kids and without.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 10, 2013
Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innisfail, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2013 via mobile

I recently stayed 3 nights at the Impiana and I loved it!
The room was a lovely and the staff were really friendly and very helpful.
What I think i liked best were the covered walkways directly from the hotel to the towers and the shopping centres. Not only were these convenient when the afternoon storms came but as a solo female traveller I felt safe walking between places at night.
Would definately recommend this hotel and will stay again next time im in K.L

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund143, Manager at Impiana KLCC Hotel, responded to this review, November 10, 2013
Dear Sir / Madam,
Thank you for your kind comment on the service / facilities which you have enjoyed during your stay with us. We assure, you will continue to enjoy an equal experience in all your future stays with us.

Yours sincerely,
The Management Impiana KLCC Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#16 Family Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
#24 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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